Senior IT Support Engineer in Nottingham

We have an opportunity for an experienced IT Support Engineer to join our dynamic team in Nottingham. Shifts of 40 hours per week between the hours of 08:00 & 18:00 Monday - Friday.

This is a varied role, with a focus on infrastructure project work and new hardware installations, whilst also providing ongoing MSP client support. Time in this role is split between visiting customer sites (mainly in Nottinghamshire) and also project preparation and remote support based in our office.

Main duties:

• Plan and deliver new technologies, migrations and upgrades to existing infrastructure at customers' premises throughout the East Midlands - including Microsoft Office 365, cloud services, Microsoft and Apple hardware and network infrastructure.
• Provide proactive technical support across a varied customer base - onsite and also via the telephone and remote access from our office.
• Provide 2nd level support and assistance to other members of the technical team.

As part of a small team of dedicated people, flexibility is vital in this role and in turn the job offers a great opportunity to learn a wide range of new skills within a fun and friendly environment.

Essential/Desirable experience and skills:

• A full UK manual driving licence is essential as the role includes regular travel within the region, mainly within Nottingham.
• It is essential to have experience as a site engineer, including server and network infrastructure. A minimum of 2 years experience is desirable.
• It is essential to have professional experience with Microsoft technologies, Windows Server, Active Directory, Exchange, Office 365, SharePoint, Hyper-V virtualisation, Azure AD, PowerShell, networking, Managed Services, mobile device configuration.
• It is essential to have 2nd line experience in a multi-client MSP environment or similar environment.
• It is desirable to have a recognised industry qualification such as Microsoft, CompTIA, Apple certification.
• You would also have suitable knowledge and experience to provide technical solutions and recommendations to customers.
• Have a working knowledge of Information Security and Data protection.
• Be able to manage projects and work independently.
• Have a genuine interest in technology and a passion for problem solving.
• Build strong relationships and deliver a consistently high level of customer service in line with the Company’s standards and customer SLAs.
• Be good at using own initiative and taking ownership of situations.
• Be a good communicator and listener.
• Be self-motivated and disciplined.
• Able to work on your own and part of a close team.
• Have excellent English communication skills (written & verbal) and ability to write project documentation and comprehensive notes as well as input data accurately.

About us:

Bear IT are a forward-thinking Managed Services Provider, delivering professional support with a personal touch to businesses across the country. Established in 2002, we have grown organically over the years, building a relationship-based business, where referrals and recommendations from our existing customers provide much of our new business.

We describe ourselves as a modern Managed Services Provider that upholds traditional business values. In a time where remote working is ever more popular and relationships are more often digital, we still appreciate the benefits of the personal touch. Our team uses names, not ticket numbers and we like to catch up regularly with our customers - not just when they have a problem to be helped with!

Offering leading products and solutions, whilst really caring for our customers keeps us on top of our game and enjoying our work too!

Please note: Applicants selected for interview will be contacted no later than Monday 8th June.