Reservations Co-ordinator

Beannchor Central Reservations is seeking a dedicated and detail-oriented Reservations Coordinator to join our growing team as we expand our portfolio. In this role, you will manage the reservations for two of our premier properties: The Merchant Hotel and Bullitt.

Responsibilities

• Manage Reservations: Oversee bedroom bookings and dining requests for The Merchant and Bullitt Hotels.
• Deliver Exceptional Service: Maintain our high customer service standards while handling calls and emails.
• Multi-tasking and Prioritisation: Efficiently manage tasks and prioritise work based on business needs.
• Process Reservations: Handle reservations through various channels, including phone, email, and online platforms.
• Ensure Accuracy: Process all customer requests with precision and attention to detail.
• Stay Informed: Be knowledgeable about hotel facilities, room rates, and available packages.

Skills and Qualifications

• IT Proficiency: Strong IT skills, including experience with MS Office, Excel, and Outlook.
• Effective Communication: Excellent verbal and written communication skills.
• Sales Confidence: Comfortable upselling products and services.
• Previous experience in Hotels, Tourism, Travel Agencies, or an administrative role is advantageous.

Vacancy ID 1744294 Job ref. RefBEA2271 Job Sector Hotel and Catering,Customer Service and Call Centre Area Belfast Location Belfast Salary To be confirmed No. vacancies 1 Contract Type Permanent Weekly hours 40 Published date 07/11/2025 Closing date 21/11/2025 Worktime Between 8am – 7pm Monday – Friday, 10am – 6pm weekends (work 1 in 4 weekends), to be confirmed #J-18808-Ljbffr