At a Glance
- Tasks: Manage reservations and deliver exceptional customer service for two premier hotels.
- Company: Join Beannchor Central Reservations, a dynamic hospitality group in Belfast.
- Benefits: Competitive salary, 29 days holiday, flexible rota, and staff discounts.
- Other info: Enjoy training opportunities and exclusive experiences at our hotels.
- Why this job: Be part of an exciting team launching a new Central Reservations Department.
- Qualifications: Passion for customer service and strong IT skills required.
The predicted salary is between 25000 - 30000 £ per year.
Beannchor Central Reservations is seeking a dedicated, detail-oriented Reservations Coordinator to join our growing team. As we continue to expand our portfolio across Belfast and Ireland, with the extension of Bullitt Belfast and the launch of our first property in Dublin, this is an exciting opportunity to become part of a dynamic and evolving hospitality group.
In this role, you will be responsible for managing reservations for two of our premier properties: The Merchant Hotel and Bullitt. You will play a key role in delivering exceptional customer service, ensuring accurate booking management, and providing guests with a seamless reservation experience from enquiry through to confirmation.
About the Properties
- The Merchant Hotel: A prestigious 5 AA Red Star property featuring 63 luxurious bedrooms.
- Bullitt Hotel: An urban, city-centre property with 74 contemporary rooms.
Job Details
- Rate of Pay: disclosed at interview
- Positions Available: Full-Time 40 hours
- Location: Our office is conveniently located on High Street, providing easy access to bus and train routes.
Key Responsibilities
- Manage Reservations: Oversee bedroom bookings and dining requests for The Merchant and Bullitt Hotels.
- Deliver Exceptional Service: Maintain our high customer service standards while handling calls and emails.
- Multi-tasking and Prioritisation: Efficiently manage tasks and prioritise work based on business needs.
- Process Reservations: Handle reservations through various channels, including phone, email, and online platforms.
- Ensure Accuracy: Process all customer requests with precision and attention to detail.
- Stay Informed: Be knowledgeable about hotel facilities, room rates, and available packages.
What We’re Looking For
- Customer Service Enthusiast: A passion for delivering outstanding customer experiences.
- IT Proficiency: Strong IT skills, including experience with MS Office, Excel, and Outlook.
- Effective Communication: Excellent verbal and written communication skills.
- Sales Confidence: Comfortable upselling products and services.
- Attention to Detail: Methodical approach with high attention to detail.
- Listening Skills: Exceptional listening and understanding of customer needs.
- Relevant Experience: Previous experience in Hotels, Tourism, Travel Agencies, or an administrative role is advantageous.
Why Join Us?
Be part of the dynamic team launching our Central Reservations Department, where you'll have the opportunity to work with two unique hotels and diverse clientele. We offer a vibrant working environment with ample opportunities for growth and development.
Hours of Operation
- Weekdays: 8:00 AM to 7:00 PM (Monday to Friday)
- Weekends: 10:00 AM to 6:00 PM (Saturday and Sunday)
- Rotation: Typically, you’ll work 1 in 4 weekends, depending on business needs. Rota is issued 4 weeks at a time to allow for a work-life balance.
Benefits
- Competitive Salary
- 29 Days Holiday
- Paid Overtime
- Flexible Rota: To accommodate personal requests.
- Training Opportunities: Access to in-house and online training courses.
- Staff Discounts: Including friends and family rates at our properties.
- Exclusive Experiences: Enjoy an overnight stay with dinner in each hotel.
Ready to Apply?
Take the next step in your career and apply today! Applications close on 30th July 2026. Don’t miss the chance to be part of The Merchant Hotel and Bullitt Hotel in Belfast, where you’ll create unforgettable experiences for our guests every day.
Reservations Coordinator employer: Beannchor, Ltd.
Beannchor, Ltd. offers an exciting opportunity for Ramen Servers at Ragin’ Ramen in Belfast, where a vibrant work culture thrives on passion for food and exceptional service. With excellent career progression opportunities, competitive salary reviews, and generous holiday allowances including your birthday off, you'll find a rewarding environment that values your contributions in a fast-paced setting. Join us to be part of a team that celebrates growth and camaraderie in the heart of Belfast.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Coordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Beannchor, Ltd.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Beannchor, Ltd.
Don't be shy about reaching out to Beannchor, Ltd. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Coordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Beannchor, Ltd. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Beannchor, Ltd.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
