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- Tasks: Lead the Central Reservations Team and manage group bookings for two iconic hotels.
- Company: Beannchor Group, home to Belfast's most talked-about hotels.
- Benefits: Competitive salary, private healthcare, 28 days holiday, and perks.
- Why this job: Join a dynamic team and shape unforgettable guest experiences in hospitality.
- Qualifications: 1+ years management experience in hospitality and a passion for sales.
- Other info: Exciting career growth opportunities with two new properties on the horizon.
The predicted salary is between 31000 - 33000 ÂŁ per year.
Reservations Manager
Location
Central Reservations Office Head Office, Belfast
Reporting To
Group Revenue Manager
For
The Merchant Hotel & Bullitt Hotel – Two hotels, two distinct personalities.
The Merchant Hotel is Belfast’s most iconic and only 5 AA Red Star hotel where grandeur meets gracious service. Bullitt Hotel is a playful, design‑led city hub full of energy, attitude and serious style. Together they represent the very best of Belfast’s hospitality scene and we are looking for a dynamic Group Reservations Manager to lead the charge in driving group bookings and delivering unforgettable guest pre‑stay experiences across both brands.
Your Role
As Reservations Manager you will lead the Central Reservations Team and manage all group bedroom enquiries for both hotels. You will be the go‑to expert for reservations product knowledge, pricing and performance management, nurturing key client relationships and seizing new business opportunities. The role is all about driving revenue, energising your team and creating standout guest experiences whether it’s the timeless elegance of The Merchant or the urban edge of Bullitt, all with the backing of your skilled team and the Group Revenue Manager.
What You Will Do
- Lead the Central Reservations Team and Group Reservations Supervisor – coaching, mentoring and inspiring high performance.
- Own the group booking journey from enquiry to confirmation with fast follow‑ups, high‑impact proposals and strong conversion rates.
- Communicate booking trends and market data to guide pricing and distribution strategies.
- Work collaboratively with Sales, Revenue and Marketing to ensure our hotels stay one step ahead of the competition.
- Build strong relationships with key clients – tour operators, corporate bookers and event organisers.
- Keep your team sharp with ongoing training, appraisals and support for development goals.
- Be the heartbeat of our Central Reservations Office – keeping standards high and energy higher.
What You Bring
- A passion for hospitality and a flair for leadership.
- Experience in a similar role, ideally in a fast‑paced hospitality / tourism setting (1 year at management level).
- A love of sales and the thrill of hitting targets.
- Confidence in managing a team and creating a culture of excellence.
- Impeccable communication skills – phone, email and in‑person.
- An analytical mindset paired with a genuine enthusiasm for outstanding guest service and building relationships.
- A can‑do attitude, a collaborative spirit and a genuine love for both luxury and lifestyle hospitality.
Hours of Work
- Monday to Friday: 8 am – 7 pm
- Saturday & Sunday: 10 am – 6 pm
Why You Will Love It Here
- Join two of Belfast’s most talked‑about hotels.
- Be part of an award‑winning hospitality group with growth on the horizon.
- Enjoy opportunities for career development and learning from industry leaders.
- Work in a fast‑paced, supportive environment where your ideas are welcomed and your hard work is rewarded.
Whether your style leans towards the refined luxury of The Merchant or the bold energy of Bullitt, this is your chance to lead within a growing hospitality group that is expanding with two exciting new properties on the horizon. Such opportunities are rare. We are seeking a Group Reservations Manager with ambition, flair and passion to help shape what’s next.
Whats in it for You – Our Benefits Package Includes
- A Competitive Salary – your talent deserves to be rewarded. We are offering a salary of 31,000 – 33,000 per annum.
- Private Healthcare & Healthcare Cash Plan – we’ve got you covered so you can stay at your best.
- Life Assurance & Income Protection – peace of mind for whatever life brings.
- 28 Days Holiday, plus your birthday off.
- No Uniform Required
- Preferential Accommodation Rates – enjoy exclusive discounts for you, your friends and your family across all Beannchor hotels.
- Mobile Phone Allowance & Laptop – all the tools you need to succeed at your fingertips.
- Beannchor Group Perks & Discounts – from dining to drinks enjoy a little extra on us. (The Merchant Hotel, Bullitt Hotel, Little Wing Pizza, The National, Ragin Ramen, Dirty Onion and many more)
Please email any questions to [email protected]
Apply now and let’s make Belfast hospitality even better – together.
#INDMM #ReservationsManager #Manager #Hotels #Reservations
Employment Details
Employment Type: Full‑Time
Experience: 1 year
Vacancy: 1
Yearly Salary: 31,000 – 33,000
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Reservations Manager employer: Beannchor Group
Contact Detail:
Beannchor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager
✨Tip Number 1
Network like a pro! Attend industry events, connect with people on LinkedIn, and don’t be shy about reaching out to current employees at Beannchor Group. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the hotels and their unique vibes. Understand what makes The Merchant and Bullitt special, and think about how you can contribute to their success. Show them you’re not just another candidate!
✨Tip Number 3
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Beannchor family!
We think you need these skills to ace Reservations Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see your enthusiasm for creating unforgettable guest experiences, so share any relevant stories or experiences that highlight your passion.
Tailor Your Application: Make sure to customise your application to reflect the unique personalities of The Merchant and Bullitt Hotel. We’re looking for someone who understands the distinct vibes of both hotels, so don’t hesitate to showcase how your skills align with each brand’s identity.
Highlight Your Leadership Skills: As a Group Reservations Manager, you’ll be leading a team, so it’s crucial to emphasise your leadership experience. Share examples of how you’ve inspired and developed teams in the past, and how you plan to energise our Central Reservations Team.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Beannchor Group
✨Know Your Hotels Inside Out
Before the interview, make sure you research both The Merchant and Bullitt Hotel thoroughly. Understand their unique selling points, target markets, and recent news. This knowledge will help you demonstrate your passion for the role and show that you're ready to lead the Central Reservations Team.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached or mentored team members to achieve high performance. Be ready to discuss your approach to creating a culture of excellence and how you can energise your future team.
✨Demonstrate Your Sales Savvy
Since driving revenue is key for this role, come prepared with ideas on how to improve group bookings. Think about innovative strategies you've used before or new approaches you could implement. Showing your enthusiasm for sales and hitting targets will set you apart from other candidates.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Use your impeccable communication skills to engage them in conversation. Ask insightful questions about the hotels and their vision for the future, which will highlight your genuine interest in the role and the company.
