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- Tasks: Lead daily operations, manage a team, and ensure exceptional customer service.
- Company: The Hillside is a historic pub in Hillsborough, known for its warm atmosphere and locally sourced fare.
- Benefits: Enjoy a competitive salary, 20% food discount, 29 days holiday, and flexible working options.
- Why this job: Join a passionate team in a charming setting and make a real impact on customer experiences.
- Qualifications: Proven senior management experience, strong leadership skills, and a deep understanding of the food and beverage industry.
- Other info: Be part of the Beannchor Group, with opportunities for training and team bonding events.
The predicted salary is between 36000 - 60000 £ per year.
About Us: Nestled in the heart of Hillsborough, The Hillside first opened its doors to patrons in 1752 and has been enjoying a busy trade ever since thanks to our warm atmosphere, exceptional service, and locally sourced fare. Only 15 minutes’ drive from Belfast city centre, we take pride in offering both locals and visitors a unique place to unwind. We are renowned for our roaring open fires in the winter and our pretty cobble stoned beer garden in the summer.
The role of General Manager is vital to maintaining the high standards of our establishment while embracing the charm of our historic surroundings.
The candidate should have a proven track record in leadership and front of house skills with the ability to train and develop a team and deliver excellent customer care. The ideal candidate will be fully flexible to work, days evenings and weekend shifts.
Key Responsibilities:
- Oversee the day-to-day operations of the pub, ensuring smooth and efficient service.
- Lead, train, and manage a team of around 20 staff, including one assistant manager and 3 supervisors.
- Create and manage staff rosters, budgets, and stock control.
- Using several computer packages, strong IT skills are essential.
- Flexibility to work shift patterns to meet the needs of the business.
- Liaising with the kitchen team to ensure cohesive service operations and quality standards.
- Oversee the recruitment, training, and development of new team members.
- Organize events, promotions, and special nights to attract new customers and keep regulars returning.
About You:
- Proven experience in a senior management role in a similar venue.
- A hands-on approach with a passion for creating exceptional customer experiences.
- Knowledge of managing stock and spillage costs.
- Experience managing labour budgets.
- Proven track record of people management including recruitment, appraisals, training, and rotas.
- A deep understanding of the food and beverage industry and the ability to make operational improvements.
- Impeccable customer care.
- Excellent communication, presentation, and interpersonal skills.
- A good working knowledge of IT systems.
What We Offer:
- Competitive salary including bonus scheme.
- Company discount offering 20% off food in various outlets including Bullitt Hotel, Little Wing Pizzeria, The National, and The Cloth Ear.
- 29 days’ annual holiday allowance.
- Structured learning and development plans through our online FLOW training programme.
- Varied training opportunities including NVQs, WSET, First Aid, Mental Health Awareness, etc.
- Team bonding events such as our summer BBQ, Winter Raffle, seasonal parties, and supplier trips.
- Flexible working.
- An opportunity to become part of the Beannchor Group, one of the province\’s largest operators of licensed premises.
If you are looking for a new challenge and want to lead a dedicated team in a wonderful setting, we’d love to hear from you!
To discover more about our venue, please see our website.
The Company reserves the right to apply enhanced short-listing criteria. North Down Leisure is an equal opportunities employer.
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General Manager - The Hillside employer: Beannchor Group
Contact Detail:
Beannchor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - The Hillside
✨Tip Number 1
Familiarize yourself with The Hillside's history and unique offerings. Understanding the charm of the venue and its local significance will help you connect with the team and demonstrate your passion for the establishment during the interview.
✨Tip Number 2
Highlight your leadership experience in similar venues. Be prepared to share specific examples of how you've successfully managed teams, improved customer experiences, and handled operational challenges in the past.
✨Tip Number 3
Showcase your knowledge of the food and beverage industry. Discuss any innovative ideas you have for events or promotions that could attract new customers and keep regulars coming back, aligning with The Hillside's community-focused approach.
✨Tip Number 4
Demonstrate your flexibility and willingness to work various shifts. Since the role requires adaptability, sharing your previous experiences managing schedules and working in dynamic environments will be beneficial.
We think you need these skills to ace General Manager - The Hillside
Some tips for your application 🫡
Understand the Venue: Familiarize yourself with The Hillside's history, atmosphere, and offerings. Highlight your understanding of their unique charm and how you can contribute to maintaining it in your application.
Showcase Leadership Experience: Emphasize your proven track record in senior management roles. Provide specific examples of how you've successfully led teams, managed operations, and improved customer experiences in similar venues.
Highlight Relevant Skills: Make sure to mention your strong IT skills and experience with managing budgets, stock control, and staff training. Tailor your CV and cover letter to reflect these key responsibilities outlined in the job description.
Express Flexibility and Passion: Clearly state your willingness to work flexible hours, including evenings and weekends. Convey your passion for the food and beverage industry and your commitment to delivering exceptional customer care.
How to prepare for a job interview at Beannchor Group
✨Showcase Your Leadership Skills
As a General Manager, your ability to lead and develop a team is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, including any challenges you faced and how you overcame them.
✨Demonstrate Your Customer Care Philosophy
Exceptional customer care is at the heart of The Hillside's reputation. Think about your approach to creating memorable experiences for customers and be ready to discuss how you would implement this in your role.
✨Familiarize Yourself with Operational Management
Understanding stock management, budgeting, and IT systems is essential. Brush up on your knowledge of these areas and be ready to discuss how you have effectively managed these aspects in previous roles.
✨Emphasize Flexibility and Adaptability
The role requires flexibility in working hours and shift patterns. Highlight your willingness to adapt to the needs of the business and provide examples of how you've successfully managed varying schedules in the past.
