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- Tasks: As a Concierge, you'll provide top-notch service and assist guests with their needs.
- Company: Join the award-winning Beannchor Group at The Merchant Hotel in Belfast.
- Benefits: Enjoy shared service charge, a complimentary overnight stay, birthday off, and paid breaks.
- Why this job: This role offers career growth, skill development, and a vibrant work culture.
- Qualifications: Must have front office experience, be over 25, and hold a full UK driving licence.
- Other info: The Merchant Hotel values diversity and is an equal opportunities employer.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Concierge role at Beannchor Group
We are looking for a concierge to join our team at the five‑star Merchant Hotel, Belfast. When it comes to hospitality and customer service, we believe we are the best in the business. Therefore, we are looking for the best people to join our award‑winning team. Working here means great opportunities for career progression and the chance to learn skills that are recognized worldwide. If you’re ready for an exciting role with plenty of room to grow, we’d love to hear from you!
Whats In It For You
- Excellent service charge shared across the team.
- An overnight stay with dinner for two at The Merchant Hotel (subject to contract).
- Your birthday off!
- Paid breaks.
Essential Criteria
- Front Office or reception experience.
- For insurance purposes the candidate must be over 25 and have a full UK driving licence for a minimum of two years.
Desirable Criteria
- Experience working within a five‑star setting.
- Experience and confidence in driving a range of high‑end automatic and manual vehicles.
Learn more about this role from Cyprian
Please email to request a job description to help you better understand this role and its potential fit for you.
The Company reserves the right to apply an enhanced short‑listing criterion.
The Merchant Hotel is an equal opportunities employer.
Benefits
£12.72 per hour
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Concierge employer: Beannchor Group
Contact Detail:
Beannchor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Familiarise yourself with The Merchant Hotel and its services. Understanding the hotel's unique offerings and its five-star standards will help you demonstrate your enthusiasm and fit for the role during any conversations.
✨Tip Number 2
Network with current or former employees of Beannchor Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Concierge position.
✨Tip Number 3
Prepare to showcase your customer service skills in a practical way. Think of examples from your past experiences where you went above and beyond for a guest or client, as this is crucial for a role in hospitality.
✨Tip Number 4
Highlight your driving experience confidently. Since the role requires driving high-end vehicles, be ready to discuss your comfort level and any relevant experiences you have had with different types of cars.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Understand the Role: Before applying, make sure to request the full job description from Beannchor Group. This will help you understand the specific responsibilities and expectations for the Concierge role.
Tailor Your CV: Highlight your front office or reception experience prominently in your CV. If you have worked in a five-star setting or have experience with high-end vehicles, be sure to include that as well.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention any relevant experiences that align with the role's requirements.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Concierge position.
How to prepare for a job interview at Beannchor Group
✨Showcase Your Customer Service Skills
As a Concierge, exceptional customer service is key. Prepare examples of how you've gone above and beyond for guests in previous roles, especially in high-pressure situations.
✨Familiarise Yourself with the Hotel
Research The Merchant Hotel and Beannchor Group. Understand their values, services, and what makes them stand out. This will help you tailor your answers and show genuine interest.
✨Demonstrate Your Driving Experience
Since driving is part of the role, be ready to discuss your experience with both automatic and manual vehicles. Highlight any relevant driving qualifications or experiences that showcase your confidence behind the wheel.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges a Concierge might face and how you would handle them, demonstrating your ability to think on your feet.
