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For Companies At a Glance
- Tasks: Manage reservations and deliver exceptional service for two unique hotels.
- Company: Join Beannchor Group, a vibrant team in the hospitality industry.
- Benefits: Competitive salary, 29 days holiday, flexible rota, and exclusive staff discounts.
- Why this job: Create unforgettable experiences for guests while growing your career.
- Qualifications: Passion for customer service and strong IT skills required.
- Other info: Dynamic environment with opportunities for personal and professional development.
The predicted salary is between 30000 - 42000 £ per year.
Beannchor Central Reservations is seeking a dedicated and detail-oriented Reservations Coordinator to join our growing team as we expand our portfolio. In this role, you will manage the reservations for two of our premier properties: The Merchant Hotel and Bullitt.
About The Properties
- The Merchant Hotel: A prestigious 5 AA Red Star property featuring 63 luxurious bedrooms.
- Bullitt Hotel: An urban, city‑centre property with 74 contemporary rooms.
Job Details
- Rate of Pay: disclosed at interview
- Positions Available: Full‑Time 40 hours
- Location: Our office is conveniently located on High Street, providing easy access to bus and train routes.
Key Responsibilities
- Manage Reservations: Oversee bedroom bookings and dining requests for The Merchant and Bullitt Hotels.
- Deliver Exceptional Service: Maintain our high customer service standards while handling calls and emails.
- Multi‑tasking and Prioritisation: Efficiently manage tasks and prioritise work based on business needs.
- Process Reservations: Handle reservations through various channels, including phone, email, and online platforms.
- Ensure Accuracy: Process all customer requests with precision and attention to detail.
- Stay Informed: Be knowledgeable about hotel facilities, room rates, and available packages.
What We’re Looking For
- Customer Service Enthusiast: A passion for delivering outstanding customer experiences.
- IT Proficiency: Strong IT skills, including experience with MS Office, Excel, and Outlook.
- Effective Communication: Excellent verbal and written communication skills.
- Sales Confidence: Comfortable upselling products and services.
- Attention to Detail: Methodical approach with high attention to detail.
- Listening Skills: Exceptional listening and understanding of customer needs.
- Relevant Experience: Previous experience in Hotels, Tourism, Travel Agencies, or an administrative role is advantageous.
Why Join Us?
Be part of the dynamic team launching our Central Reservations Department, where you'll have the opportunity to work with two unique hotels and diverse clientele. We offer a vibrant working environment with ample opportunities for growth and development.
Hours of Operation
- Weekdays: 8:00 AM to 7:00 PM (Monday to Friday)
- Weekends: 10:00 AM to 6:00 PM (Saturday and Sunday)
- Rotation: Typically, you’ll work 1 in 4 weekends, depending on business needs. Rota is issued 4 weeks at a time to allow for a work‑life balance.
Benefits
- Competitive Salary
- 29 Days Holiday
- Paid Overtime
- Flexible Rota: To accommodate personal requests.
- Training Opportunities: Access to in‑house and online training courses.
- Staff Discounts: Including friends and family rates at our properties.
- Exclusive Experiences: Enjoy an overnight stay with dinner in each hotel.
Ready to Apply? Take the next step in your career and apply today! Applications close on 16th November 2025. Don’t miss the chance to be part of The Merchant Hotel and Bullitt Hotel in Belfast, where you’ll create unforgettable experiences for our guests every day. We look forward to welcoming you to our team. If you have any questions, please email our Group Revenue Manager. Beannchor is an equal opportunities employer.
Reservations Coordinator in Belfast employer: Beannchor Group
Contact Detail:
Beannchor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Coordinator in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Beannchor and its properties. Understanding their values and what makes The Merchant and Bullitt unique will help you stand out as a candidate who genuinely cares.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your IT skills! Make sure you're comfortable with MS Office, Excel, and Outlook. If you have any experience with reservation systems, mention it! We want to see that you can handle the tech side of things with ease.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team. Don’t forget to highlight your attention to detail in your application!
We think you need these skills to ace Reservations Coordinator in Belfast
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for delivering outstanding customer experiences in your application. We love candidates who can convey their passion for hospitality and how they can contribute to our high service standards.
Be Detail-Oriented: Since attention to detail is key in this role, ensure your application is free from typos and errors. We appreciate candidates who take the time to present their information clearly and accurately, just like we do with our reservations!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Reservations Coordinator role. We want to see how you fit into our team at Beannchor.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Beannchor Group
✨Know Your Properties
Before the interview, make sure you research The Merchant Hotel and Bullitt. Understand their unique offerings, room types, and customer service ethos. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Be ready to discuss how you handled difficult situations or went above and beyond for a guest. This is crucial for a Reservations Coordinator role!
✨Demonstrate IT Proficiency
Brush up on your IT skills, especially with MS Office, Excel, and Outlook. You might be asked to demonstrate your ability to manage reservations through various channels, so being comfortable with technology will give you an edge.
✨Practice Effective Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your verbal and written communication skills.