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- Tasks: Manage reservations and deliver exceptional service for two premier hotels.
- Company: Join Beannchor Central Reservations, overseeing The Merchant and Bullitt Hotels.
- Benefits: Enjoy competitive salary, 29 days holiday, flexible rota, and staff discounts.
- Why this job: Be part of a dynamic team creating unforgettable guest experiences in a vibrant environment.
- Qualifications: Passion for customer service, strong IT skills, and previous experience in hospitality preferred.
- Other info: Work-life balance with a rota issued 4 weeks in advance.
The predicted salary is between 28800 - 43200 £ per year.
Beannchor Central Reservations is seeking a dedicated and detail-oriented Reservations Coordinator to join our growing team. In this role, you will manage the reservations for two of our premier properties: The Merchant Hotel and Bullitt.
About the Properties:
- The Merchant Hotel: A prestigious 5 AA Red Star property featuring 63 luxurious bedrooms.
- Bullitt Hotel: An urban, city-centre property with 74 contemporary rooms.
Job Details:
- Rate of Pay: disclosed at interview
- Positions Available: Full-Time 40 hours
- Location: Our office is conveniently located on High Street, providing easy access to bus and train routes.
Key Responsibilities:
- Manage Reservations: Oversee bedroom bookings and dining requests for The Merchant and Bullitt Hotels.
- Deliver Exceptional Service: Maintain our high customer service standards while handling calls and emails.
- Multi-tasking and Prioritisation: Efficiently manage tasks and prioritise work based on business needs.
- Process Reservations: Handle reservations through various channels, including phone, email, and online platforms.
- Ensure Accuracy: Process all customer requests with precision and attention to detail.
- Stay Informed: Be knowledgeable about hotel facilities, room rates, and available packages.
What We're Looking For:
- Customer Service Enthusiast: A passion for delivering outstanding customer experiences.
- IT Proficiency: Strong IT skills, including experience with MS Office, Excel, and Outlook.
- Effective Communication: Excellent verbal and written communication skills.
- Sales Confidence: Comfortable upselling products and services.
- Attention to Detail: Methodical approach with high attention to detail.
- Listening Skills: Exceptional listening and understanding of customer needs.
- Relevant Experience: Previous experience in Hotels, Tourism, Travel Agencies, or an administrative role is advantageous.
Why Join Us?
Be part of the dynamic team launching our Central Reservations Department, where you'll have the opportunity to work with two unique hotels and diverse clientele. We offer a vibrant working environment with ample opportunities for growth and development.
Hours of Operation:
- Weekdays: 8:00 AM to 7:00 PM (Monday to Friday)
- Weekends: 10:00 AM to 6:00 PM (Saturday and Sunday)
- Rotation: Typically, you'll work 1 in 4 weekends, depending on business needs. Rota is issued 4 weeks at a time to allow for a work-life balance.
Benefits:
- Competitive Salary
- 29 Days Holiday
- Paid Overtime
- Flexible Rota: To accommodate personal requests.
- Training Opportunities: Access to in-house and online training courses.
- Staff Discounts: Including friends and family rates at our properties.
- Exclusive Experiences: Enjoy an overnight stay with dinner in each hotel.
Ready to Apply? Take the next step in your career and apply today! Applications close on Tuesday 6th May 2025. Don't miss the chance to be part of The Merchant Hotel and Bullitt Hotel in Belfast, where you'll create unforgettable experiences for our guests every day. We look forward to welcoming you to our team!
Reservations Coordinator - The Merchant Hotel and Bullitt Hotel employer: Beannchor Group Limited
Contact Detail:
Beannchor Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Coordinator - The Merchant Hotel and Bullitt Hotel
✨Tip Number 1
Familiarise yourself with the unique features and offerings of both The Merchant Hotel and Bullitt Hotel. Understanding their distinct styles and customer demographics will help you tailor your conversations and demonstrate genuine interest during interviews.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter as a Reservations Coordinator. Role-playing with a friend can help you articulate how you would handle various customer requests and challenges effectively.
✨Tip Number 3
Showcase your IT proficiency by familiarising yourself with reservation systems commonly used in the hospitality industry. If possible, gain hands-on experience with software like Opera or similar platforms to boost your confidence and skill set.
✨Tip Number 4
Network with current or former employees of Beannchor Central Reservations or similar establishments. They can provide valuable insights into the company culture and expectations, which can help you stand out during the interview process.
We think you need these skills to ace Reservations Coordinator - The Merchant Hotel and Bullitt Hotel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, reservations, or administrative roles. Emphasise any previous work in hotels or tourism to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding customer experiences. Mention specific skills like attention to detail and effective communication that are crucial for the Reservations Coordinator role.
Highlight IT Proficiency: Since strong IT skills are essential, include any experience you have with MS Office, Excel, and Outlook in your application. Provide examples of how you've used these tools in previous roles.
Showcase Your Listening Skills: In your application, demonstrate your exceptional listening and understanding of customer needs. You could include a brief example of a time when you successfully addressed a customer's request or concern.
How to prepare for a job interview at Beannchor Group Limited
✨Showcase Your Customer Service Skills
As a Reservations Coordinator, your ability to deliver exceptional customer service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your passion for creating outstanding experiences.
✨Demonstrate IT Proficiency
Familiarise yourself with the software and tools commonly used in hotel reservations. Be ready to discuss your experience with MS Office, Excel, and Outlook, as well as any other relevant systems you’ve used in past positions.
✨Highlight Attention to Detail
Attention to detail is key in this role. During the interview, provide specific examples of how you've ensured accuracy in your work, whether it’s processing bookings or managing customer requests. This will show your methodical approach.
✨Prepare for Scenario Questions
Expect questions that assess your ability to multi-task and prioritise. Think of scenarios where you had to manage multiple tasks under pressure, and be ready to explain how you handled them effectively while maintaining high service standards.
