At a Glance
- Tasks: Lead user onboarding and implementation, ensuring smooth adoption of our tech solutions.
- Company: Join a mission-driven company focused on user success and innovation.
- Benefits: Flexible work options, competitive pay, and opportunities for personal growth.
- Other info: Inclusive workplace committed to supporting diverse talent.
- Why this job: Make a real difference by helping users thrive with our technology.
- Qualifications: Strong communication skills and project management experience are essential.
The predicted salary is between 35000 - 45000 £ per year.
Owning implementation end-to-end, taking accounts from activation all the way through to sustained adoption.
Running structured onboarding and implementation programs, hitting milestones and keeping timelines on track.
Acting as the primary point of contact for users and project managers throughout the implementation journey.
Managing project scope, timelines, risks, and dependencies across multiple concurrent implementations.
Leading customer-facing moments, running kickoff meetings, onboarding sessions, and structured training — live and remote.
Where necessary, travelling across the UK to support major onboarding moments in person.
Being a trusted point of contact for users before, during and after training. Delivering sessions that feel practical, high-energy, and relevant — even for repeat groups.
Driving adoption and performance by monitoring usage across your accounts, spotting disengagement early, and acting on it.
Tracking implementation performance metrics — time-to-go-live, time-to-first-value, and more.
Identifying risks early, removing blockers, and driving mitigation plans to keep launches on track.
Working cross-functionally by coordinating across Customer Success, Product and Engineering to keep implementations moving.
Feeding user patterns and blockers back to Product and CS so the tool keeps getting better.
Building the function by improving guides, videos, and onboarding materials based on what you see in the field.
Contributing to scalable onboarding frameworks - templates, documentation, and implementation playbooks.
You are:
- A warm, confident facilitator: You can make technology feel relevant to someone who never asked for it. You bring energy to every session and know how to keep delivery fresh — even for repeat groups.
- A structured project manager: You're comfortable owning timelines, tracking milestones, and managing risks across multiple active implementations without dropping anything.
- Patient and empathetic: You connect with frontline workers, understand their challenges, and break down complexity without making people feel talked down to.
- Data-curious: You're comfortable in usage dashboards and implementation metrics — and you let the numbers guide where you focus.
- Organised and calm under pressure: You manage competing priorities across accounts, adapt quickly when things shift, and keep customers confident throughout.
- Genuinely mission-driven: You care about the people using this product, not just the product itself.
Reasonable adjustments: Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices. We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required. If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so. Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.
User Enablement Specialist employer: Beam
At Beam, we pride ourselves on being an exceptional employer, offering a dynamic remote work environment that fosters innovation and collaboration. Our culture is built on meaningful work that addresses critical social issues, providing employees with opportunities for professional growth and the chance to make a real impact. Join us and be part of a passionate team dedicated to leveraging technology and AI for positive change in the world.
