At a Glance
- Tasks: Provide magical customer support and deliver engaging training sessions across the UK.
- Company: Join Beam, a fast-growing tech company solving social problems with innovative solutions.
- Benefits: Enjoy remote work options, generous holiday, wellness budgets, and a vibrant co-working space.
- Other info: Be part of an award-winning team backed by top tech investors and enjoy a hybrid working approach.
- Why this job: Make a real impact while developing your skills in a supportive, high-performance culture.
- Qualifications: Strong communication skills, problem-solving mindset, and a passion for new technology are essential.
The predicted salary is between 24000 - 28000 £ per year.
Join to apply for the Training Support Specialist role at Beam
Join to apply for the Training Support Specialist role at Beam
This range is provided by Beam. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
At Beam, you get to do work that matters for the world. We’re solving the world\'s toughest social problems with an incredible team, tech and AI. And we’re growing fast
It’s not easy. Nothing worth doing ever is.
Join a company at the forefront of social impact, driving first-of-its-kind positive change. You’ll be part of a high-performance culture where you\'ll make a huge impact, rapidly progress your career, and truly enjoy your work.
From top-tier coaching and personal development budgets to competitive salaries, we take care of everyone who works at Beam.
We’ve already seen incredible growth from our Magic Notes product, helping case workers save over 8 hours of admin per week. From social workers and NHS clinicians to mental health practitioners and safeguarding specialists, over 20,000 frontline workers across the UK are now using Magic Notes regularly to deliver faster, more human-centred support.
You’ll be
- Providing magical customer support: supporting users with quick, friendly support for customer queries across email, phone, video and live chat
- Building and maintaining clear support documentation: ensuring users can access information quickly and easily through simple support documentation, tutorials and FAQs
- Solving problems: using the in-depth product knowledge you’ve built to solve issues and effectively triage to product, engineering and customer success
- Collaborating to improve Magic Notes: working with product and customer success to continually improve the experience for our customers by sharing feedback and insights
- Delivering engaging training sessions: You’ll be helping new users to get started, and existing ones to get more out of the product with new features
- Going on the road: You’ll be expected to travel across the UK to deliver fun and engaging sessions - often travelling several times per week.
- An exceptionally clear communicator: You have strong written and verbal communication skills, as at ease crafting concise, clear emails and support documentation
- Patient, empathetic and engaging: You understand that adopting new technology can be challenging, and can break down complex ideas into simple, easy-to-understand concepts and bring energy, enthusiasm and a can-do attitude
- A natural problem solver: You thrive on tackling challenges, digging into issues, and ensuring users have the best experience possible.
- Organised and a strong multitasker: You can balance multiple queries and shift between different contexts at ease. You use AI tools confidently to increase your efficiency.
- Adaptable and resilient: You thrive in fast-moving environments and stay cool under pressure.
- Interested in new technology: You love learning about new technology, and feel confident keeping up to date with new feature releases.
Our team of 200+ embraces a hybrid working approach, enjoying 2-3 days of vibrant collaboration in our beautiful Shoreditch co-working space, fully equipped with rooftop views, an onsite barista and kitted out gym.
We’ve picked up an armful of awards for our work, including one from our former Queen. We\'ve also been named by WIRED as one of London\'s 10 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we\'ve been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian.
We’re also proud to be backed by some of the world\'s leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam and Dropbox.
Perks
- Generous EMI-qualifying share options
- Access to therapy, coaching, classes & content - powered by Oliva
- 1:1 workplace coaching with More Happi
- Your own financial well-being coach, through Bippit
- Generous Holiday - 25 days with 3 additional days over the Christmas period + bank holidays
- Work remotely up to 6 weeks a year
- Eligible for a 6-week sabbatical after 3 years in service
- Nursery scheme through Gogeta
- Healthcare cover through Benenden Health
- Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks
- £200 WellBeam budget for activities enhancing wellbeing and professional development
- Regular team talks from leading UK tech entrepreneurs.
- Annual membership to Shoreditch Exchange gym
- Pension scheme where we contribute 3% of your salary and you contribute 5%.
- Free subscription to the Calm meditation app
- Discounted bike and accessories with Cyclescheme, and tech products with Techscheme
Compensation Range: £30K - £35K
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Human ResourcesIndustries
Technology, Information and Internet
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#J-18808-LjbffrTraining Support Specialist employer: Beam
At Beam, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Shoreditch that fosters collaboration and innovation. With generous benefits including share options, extensive personal development opportunities, and a commitment to employee well-being, we empower our team to make a meaningful impact while enjoying a fulfilling career. Join us and be part of a fast-growing company that is recognised for its social impact and dedication to employee growth.
StudySmarter Expert Advice🤫
We think this is how you could land Training Support Specialist
✨Tip Number 1
Familiarise yourself with Beam's Magic Notes product. Understanding its features and how it benefits users will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Prepare to demonstrate your communication skills. Since the role requires clear and engaging communication, think of examples from your past experiences where you've successfully explained complex ideas simply.
✨Tip Number 3
Showcase your problem-solving abilities. Be ready to discuss specific challenges you've faced in previous roles and how you approached them, especially in a customer support context.
✨Tip Number 4
Highlight your adaptability and resilience. Share instances where you've thrived in fast-paced environments or adapted to new technologies, as this aligns perfectly with Beam's dynamic culture.
We think you need these skills to ace Training Support Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Training Support Specialist role. Focus on your communication skills, problem-solving abilities, and any experience with customer support or training.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and Beam's mission. Share specific examples of how you've successfully supported users or delivered training in the past, showcasing your ability to communicate complex ideas simply.
Showcase Your Tech Savviness:Mention any experience you have with technology, especially if you've worked with similar products or tools. Highlight your eagerness to learn about new technologies and how you keep up with feature releases.
Prepare for Potential Questions:Think about common interview questions related to customer support and training. Prepare answers that demonstrate your patience, empathy, and ability to handle multiple queries effectively, as these are key traits for the role.
How to prepare for a job interview at Beam
✨Show Your Communication Skills
As a Training Support Specialist, clear communication is key. Practice articulating your thoughts concisely and confidently, both in writing and verbally. Prepare to demonstrate how you can break down complex ideas into simple concepts during the interview.
✨Demonstrate Empathy and Patience
The role requires a patient and empathetic approach to help users adopt new technology. Be ready to share examples from your past experiences where you've successfully supported someone through a challenging situation, showcasing your ability to connect with others.
✨Highlight Problem-Solving Skills
Prepare to discuss specific challenges you've faced and how you resolved them. This will show your potential employer that you thrive on tackling issues and are committed to ensuring users have the best experience possible.
✨Express Your Interest in Technology
Since the role involves working with new technology, convey your enthusiasm for learning about tech advancements. Share any relevant experiences or projects where you've engaged with new tools or software, demonstrating your adaptability and eagerness to stay updated.
