At a Glance
- Tasks: Support users with onboarding, provide customer support, and improve product experience.
- Company: Beam is a fast-growing startup tackling social issues with a fun and inclusive culture.
- Benefits: Competitive salary, EMI-qualifying share options, wellness budget, and coaching services.
- Other info: No degree required; we value diverse backgrounds and experiences.
- Why this job: Join a diverse team making a real impact while developing your skills in a dynamic environment.
- Qualifications: Strong communication, empathy, multitasking, quick learning, curiosity, and adaptability are essential.
The predicted salary is between 30000 - 35000 £ per year.
At Beam, you get to do work that really matters. We’re solving the world’s toughest social problems. And we’re growing fast. It’s not easy. Nothing worth doing ever is. But we take care of everyone who works here with everything from coaching to personal budgets and pay highly competitively. You’ll be joining a company that’s having a huge impact on people’s lives with a culture where you can be yourself, have fun and progress.
You'll be:
- Helping new users get set up: showing new users how Magic Notes works in 121 and small group settings, both online and in-person.
- Providing magical customer support: supporting users with quick, friendly support for customer queries across email, phone, video and live chat.
- Building and maintaining clear support documentation: ensuring users can access information quickly and easily through simple support documentation, tutorials and FAQs.
- Solving problems: using your in-depth product knowledge to solve issues and effectively triage to product, engineering and customer success.
- Collaborating proactively to improve Magic Notes: working with product and customer success teams to continually improve the experience for our customers by sharing feedback and insights from users.
We’d love to hear from you if you are:
- Friendly, clear and engaging communicator - you can craft clear, concise emails as effortlessly as you can connect with users on video and in-person training sessions.
- Patient and empathetic - you’ll need strong listening skills, patience and the ability to make complex concepts easy to understand as you support users to navigate a brand-new technology.
- A strong multi-tasker - you’ll need to be comfortable managing numerous customer queries simultaneously and regularly switching contexts while maintaining excellent attention to detail.
- A speedy learner - you can quickly process new information, understand product features and grasp new technologies.
- Curious and proactive - you love digging into new problems, never let things go unresolved and enjoy working with others to get to the root of a problem.
- Adaptable and resilient - you’re someone who’s energised by ever-changing and fast-paced environments.
About Beam:
We’re a team of over 150 working from our co-working space in Shoreditch and from home. We’ve picked up an armful of awards for our work (including one from our former Queen!) We’re one of the 10 hottest startups in London, according to WIRED magazine and a winner of LinkedIn’s Top 15 UK Startups. We’re also proud to be rated a top company to work for Escape the City, Tempo and The Dots. We’re committed to hiring diversely and inclusively. You don’t need a degree to work here and we love to hear from global majority candidates and/or those who’ve experienced social disadvantage. 53% of people we support are from global majority backgrounds and 17% have disabilities. We believe we serve these people best when we’re a diverse and inclusive team.
Our benefits:
- A salary of £30,000 - £35,000 - Highly competitive for social impact.
- EMI-qualifying share options
- On-demand therapy, coaching, classes & content - powered by Oliva
- 1:1 workplace coaching with More Happi
- Regular team talks from leading UK tech entrepreneurs
- Free subscription to Calm meditation app
- Discounted bike and accessories with Cyclescheme
- Discounted tech products with Techscheme
- £200 Wellbeing (WellBeam) Budget
- Your own financial well-being coach, through Bippit
Application process
We have a four-stage interview process, giving you plenty of time to learn about Beam while we get to know you.
- 30-minute video call with a member of the Talent team
- Timed take-home task
- One 45-minute meeting with a member of our Customer Team
- One 30-minute interview with a member of our Leadership Team
Please note:
- We are accepting rolling applications for this role, with no fixed close date
- We have a 6-month wait period before you can re-apply for this role
- Unfortunately, we are unable to provide visa sponsorship to candidates
Product Support Specialist employer: Beam
At Beam, we pride ourselves on being an exceptional employer, offering a dynamic remote work environment that fosters innovation and collaboration. Our culture is built on meaningful work that addresses critical social issues, providing employees with opportunities for professional growth and the chance to make a real impact. Join us and be part of a passionate team dedicated to leveraging technology and AI for positive change in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist
✨Tip Number 1
Familiarise yourself with Magic Notes and its features before your interview. Understanding the product inside out will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in mock training sessions. This will help you refine your ability to explain complex concepts clearly and concisely, which is crucial for a Product Support Specialist.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully resolved customer issues in the past. Be ready to discuss your thought process and how you triaged problems effectively.
✨Tip Number 4
Research Beam's company culture and values. Being able to articulate how your personal values align with theirs will make you a more compelling candidate and show that you're a good fit for their team.
We think you need these skills to ace Product Support Specialist
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Product Support Specialist at Beam. Tailor your application to highlight how your skills and experiences align with their needs, especially in customer support and problem-solving.
Craft a Compelling Cover Letter:Write a cover letter that showcases your communication skills and empathy. Use specific examples from your past experiences to demonstrate how you can help users navigate new technologies and provide excellent support.
Highlight Relevant Skills:In your CV, emphasise skills that are crucial for this role, such as multi-tasking, adaptability, and a proactive approach to problem-solving. Mention any experience you have with customer support or technology training.
Prepare for the Interview Process:Familiarise yourself with Beam's mission and values. Prepare to discuss how you can contribute to their culture and impact. Be ready to showcase your ability to communicate clearly and engage with users during the interview stages.
How to prepare for a job interview at Beam
✨Show Your Communication Skills
As a Product Support Specialist, clear and engaging communication is key. Practice articulating your thoughts concisely and ensure you can explain complex concepts in simple terms. This will help demonstrate your ability to connect with users effectively.
✨Demonstrate Empathy and Patience
During the interview, showcase your listening skills and your ability to empathise with users. Share examples of how you've helped others navigate challenges, especially when dealing with new technologies. This will highlight your suitability for providing customer support.
✨Prepare for Multi-tasking Scenarios
Expect questions that assess your ability to handle multiple queries at once. Prepare examples from your past experiences where you successfully managed several tasks simultaneously while maintaining attention to detail. This will show your capability to thrive in a fast-paced environment.
✨Be Curious and Proactive
Exhibit your curiosity by asking insightful questions about Beam's products and user experience. Discuss how you've previously taken initiative to solve problems or improve processes. This will reflect your proactive nature and eagerness to contribute to the team.
