At a Glance
- Tasks: Help users set up and support them with friendly, quick assistance across various platforms.
- Company: Join Beam, a top London startup making a real social impact with a fun, inclusive culture.
- Benefits: Enjoy competitive salary, share options, wellness budget, coaching, and discounts on tech and bikes.
- Other info: Rolling applications accepted; we value diversity and encourage applicants from all backgrounds.
- Why this job: Be part of a diverse team solving important problems while growing your skills in a dynamic environment.
- Qualifications: No degree required; strong communication, multitasking, and problem-solving skills are essential.
The predicted salary is between 25000 - 29000 £ per year.
At Beam, you get to do work that really matters. We’re solving the world’s toughest social problems. And we’re growing fast. It’s not easy. Nothing worth doing ever is. But we take care of everyone who works here with everything from coaching to personal budgets and pay highly competitively. You’ll be joining a company that’s having a huge impact on people’s lives with a culture where you can be yourself, have fun and progress.
You’ll be:
- Helping new users get set up: showing new users how Magic Notes works in 121 and small group settings, both online and in-person.
- Providing magical customer support: supporting users with quick, friendly support for customer queries across email, phone, video and live chat.
- Building and maintaining clear support documentation: ensuring users can access information quickly and easily through simple support documentation, tutorials and FAQs.
- Solving problems: using your in-depth product knowledge to solve issues and effectively triage to product, engineering and customer success.
- Collaborating proactively to improve Magic Notes: working with product and customer success teams to continually improve the experience for our customers by sharing feedback and insights from users.
We’d love to hear from you if you are:
- Friendly, clear and engaging communicator - you can craft clear, concise emails as effortlessly as you can connect with users on video and in-person training sessions.
- Patient and empathetic - you’ll need strong listening skills, patience and the ability to make complex concepts easy to understand as you support users to navigate a brand-new technology.
- A strong multi-tasker - you’ll need to be comfortable managing numerous customer queries simultaneously and regularly switching contexts while maintaining excellent attention to detail.
- A speedy learner - you can quickly process new information, understand product features and grasp new technologies.
- Curious and proactive - you love digging into new problems, never let things go unresolved and enjoy working with others to get to the root of a problem.
- Adaptable and resilient - you’re someone who’s energised by ever-changing and fast-paced environments.
About Beam: We’re a team of over 150 working from our co-working space in Shoreditch and from home. We’ve picked up an armful of awards for our work (including one from our former Queen!) We’re one of the 10 hottest startups in London, according to WIRED magazine and a winner of LinkedIn’s Top 15 UK Startups. We’re also proud to be rated a top company to work for Escape the City, Tempo and The Dots. We’re committed to hiring diversely and inclusively. You don’t need a degree to work here and we love to hear from global majority candidates and/or those who’ve experienced social disadvantage. 53% of people we support are from global majority backgrounds and 17% have disabilities. We believe we serve these people best when we’re a diverse and inclusive team.
Our benefits:
- A salary of £30,000 - £35,000 - Highly competitive for social impact.
- EMI-qualifying share options
- On-demand therapy, coaching, classes & content - powered by Oliva
- 1:1 workplace coaching with More Happi
- Regular team talks from leading UK tech entrepreneurs
- Free subscription to Calm meditation app
- Discounted bike and accessories with Cyclescheme
- Discounted tech products with Techscheme
- £200 Wellbeing (WellBeam) Budget
- Your own financial well-being coach, through Bippit
Application process: We have a four-stage interview process, giving you plenty of time to learn about Beam while we get to know you.
- 30-minute video call with a member of the Talent team
- Timed take-home task
- One 45-minute meeting with a member of our Customer Team
- One 30-minute interview with a member of our Leadership Team
Please note: We are accepting rolling applications for this role, with no fixed close date. We have a 6-month wait period before you can re-apply for this role. Unfortunately, we are unable to provide visa sponsorship to candidates.
Product Support Specialist in City of London employer: Beam
At Beam, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal growth and inclusivity. Our competitive salary and comprehensive benefits, including on-demand therapy and coaching, ensure that our employees feel valued and supported as they contribute to meaningful social change. Located in the dynamic Shoreditch area, our team enjoys a collaborative environment where creativity thrives, making it an ideal place for those looking to make a real impact while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist in City of London
✨Tip Number 1
Familiarise yourself with Magic Notes and its features. Understanding the product inside out will not only help you answer user queries effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your communication skills, especially in explaining complex concepts simply. You might want to conduct mock training sessions with friends or family to refine your ability to engage and connect with users.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've tackled customer issues in the past. This will highlight your proactive nature and adaptability, which are key traits for this role.
✨Tip Number 4
Research Beam's culture and values thoroughly. Being able to articulate how your personal values align with theirs during the interview process can set you apart as a candidate who truly fits into their team.
We think you need these skills to ace Product Support Specialist in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Product Support Specialist role. Emphasise your communication skills, problem-solving abilities, and any experience in customer support or technology.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for helping others and your ability to communicate complex ideas clearly. Mention specific examples of how you've successfully supported users or solved problems in previous roles.
Showcase Your Adaptability:In your application, provide examples of how you've thrived in fast-paced environments. Highlight instances where you had to quickly learn new technologies or adapt to changing circumstances while maintaining attention to detail.
Prepare for the Interview Process:Familiarise yourself with Beam's mission and values. Be ready to discuss how your background aligns with their commitment to diversity and inclusion. Prepare to share insights on how you would improve user experience based on your understanding of their product.
How to prepare for a job interview at Beam
✨Show Your Communication Skills
As a Product Support Specialist, you'll need to demonstrate your ability to communicate clearly and engagingly. Prepare examples of how you've effectively communicated complex information in the past, whether through emails, video calls, or in-person training.
✨Demonstrate Empathy and Patience
Highlight your listening skills and your ability to empathise with users. Be ready to discuss situations where you helped someone understand a difficult concept or resolved a customer issue with patience and care.
✨Prepare for Multi-tasking Scenarios
Since the role requires managing multiple queries at once, think of examples from your past experiences where you successfully juggled various tasks. This will show that you're comfortable in fast-paced environments and can maintain attention to detail.
✨Show Your Curiosity and Proactivity
Be prepared to discuss how you've tackled new problems in the past. Share instances where you took the initiative to dig deeper into an issue or collaborated with others to find solutions, demonstrating your proactive nature.
