Senior Account Manager in London

At Beam, we’re building AI that serves society. We're a global team of ambitious, hardworking problem solvers, applying fast-moving startup energy to work that makes the world a better place. If you want to apply your talent to the biggest problems society faces, Beam is the place for you. You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work. Over 120,000 frontline workers across 400+ customers already use Beam to take notes, provide live interpretation and handle phone calls, so they can focus on the people who need them most. This is just the beginning.

As a Senior Account Manager at Beam, you'll take ownership of some of our most complex and high-value customer relationships, ensuring pilots demonstrate meaningful impact before converting them into long-term partnerships and expanded contracts. You'll independently manage and grow a portfolio of strategic accounts, identifying significant commercial opportunities and helping customers realise increasing value from Beam's products as we scale. This is a highly commercial, hands-on role where you'll operate with considerable autonomy. You'll act as a trusted strategic partner to senior decision-makers, understanding their priorities, navigating complex stakeholder environments and leading high-value commercial discussions and negotiations.

You'll collaborate closely with our Customer Success team, leveraging usage data, customer feedback and performance insights to demonstrate value, solve problems and build compelling business cases for further investment. Beyond your own portfolio, you'll help raise the bar across the wider Account Management team. You'll lead initiatives that improve commercial performance, share best practices and support the development of more junior colleagues. Ultimately, we're looking for an experienced commercial operator who can independently manage complex accounts, balance risk with commercial opportunity and deliver meaningful revenue growth in a fast-moving environment.

• Owning and growing strategic accounts – independently managing a portfolio of complex, high-value customer relationships, taking responsibility for renewals, commercial growth and ambitious revenue targets.
• Building senior stakeholder relationships – acting as a trusted strategic partner to decision-makers, from procurement and IT teams through to senior leadership across Local Councils, Central Government departments, charities and private sector social care providers.
• Evaluating pilots and demonstrating impact – working closely with Customer Success to evaluate customer outcomes, usage data and feedback, translating these insights into compelling commercial business cases and long-term partnerships.
• Identifying and securing significant expansions – proactively uncovering opportunities to grow existing accounts, developing strategic proposals, navigating complex procurement processes and leading high-value contract negotiations.
• Balancing commercial risk and opportunity – using sound judgement to prioritise competing demands, identify revenue risks and make decisions that maximise long-term customer and commercial value.
• Driving commercial performance – taking full ownership of account growth, renewals and expansion opportunities, consistently delivering against ambitious individual targets.
• Leveraging customer insights – using adoption data, usage trends and customer feedback to influence expansion opportunities, solve commercial challenges and contribute to product growth.
• Contributing beyond your portfolio – leading projects and initiatives that improve commercial effectiveness, customer relationships and ways of working across the wider business.
• Sharing expertise and raising standards – role-modelling best practices, sharing knowledge and helping more junior colleagues develop their commercial and account management capabilities.

You are:

• A commercially driven strategic thinker – you understand how to maximise account value, identify opportunities for growth and balance commercial risk with long-term customer relationships.
• Highly autonomous – you take full ownership of complex accounts and commercial challenges, making sound decisions and delivering results without needing close supervision.
• An exceptional relationship builder – you establish credibility and trust with senior stakeholders, positioning yourself as a strategic partner rather than simply an account contact.
• A confident and experienced negotiator – you have a strong track record of managing complex, high-value commercial discussions, overcoming objections and closing significant expansion deals.
• Curious and structured – you ask sharp questions, enjoy problem-solving and can break complex challenges into clear, actionable steps.
• An exceptional communicator – you're clear, compelling and persuasive, whether writing a follow-up email, leading a commercial negotiation or presenting to a room of senior decision-makers.
• Highly organised and commercially astute – you can independently prioritise competing opportunities, manage complex accounts and make decisions based on commercial value and risk.
• Proactive and resourceful – you anticipate challenges, identify opportunities and take decisive action without waiting for direction.
• A natural role model – you lead by example, share knowledge and actively support the development of colleagues and the wider team's performance.
• Adaptive and resilient – you thrive in a fast-moving environment, embrace ambiguity and remain motivated when navigating complex challenges.

You’ll need:

• Significant experience driving commercial growth – a strong track record in Account Management, Customer Success, partnerships or consultative sales, ideally within SaaS, technology or another complex B2B environment.
• Proven success managing complex, high-value accounts – experience independently owning strategic customer relationships, navigating sophisticated buying groups and delivering meaningful commercial outcomes.
• An outstanding commercial track record – demonstrable success securing renewals, negotiating contracts, driving upsells and expansions, and consistently achieving or exceeding revenue targets.
• Strong strategic stakeholder management – experience influencing senior decision-makers, budget holders and procurement teams, ideally within Government, social impact organisations or other complex businesses.
• Excellent commercial judgement – the ability to assess account risks, prioritise opportunities and balance short-term revenue objectives with long-term account growth.
• Demonstrable independence and ownership – experience independently solving complex commercial problems, making decisions and delivering results with limited direction.
• A creative, growth mindset – you bring fresh ideas, practical solutions and a proactive approach to overcoming commercial challenges.
• Exceptional discovery skills – strong listening and questioning techniques to uncover customer priorities, identify key decision-makers and develop compelling commercial propositions.
• Experience contributing beyond individual targets – evidence of sharing expertise, improving ways of working, leading wider initiatives or supporting the development of less experienced colleagues.

About Beam: We’ve picked up an armful of awards for our work, including one from our former Queen. We've also been named by Jack&Jill as one of the world's 100 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian. We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam and Dropbox. Start your journey to a more impactful career today. We're excited to hear from you.

Reasonable adjustments: Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices. We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required. If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so. Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.