At a Glance
- Tasks: Provide IT support, troubleshoot issues, and contribute to exciting tech projects.
- Company: Join Beam, a fast-growing company making a real social impact.
- Benefits: Competitive salary, personal development budgets, and a vibrant work environment.
- Other info: Enjoy a hybrid working model in a dynamic Shoreditch office with great perks.
- Why this job: Kickstart your IT career while helping frontline workers with innovative tech solutions.
- Qualifications: Curiosity about technology and a proactive approach to problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
At Beam, you get to do work that matters for the world. We’re solving the world's toughest social problems with an incredible team, tech and AI. Join a company at the forefront of social impact, driving first-of-its-kind positive change. You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work.
About the team: The IT team keeps Beam’s systems, devices, and tools running smoothly, securely, and efficiently — from day-to-day support and onboarding through to software licensing, hardware, automation, cybersecurity, and internal tooling. We’re collaborative, curious, and solutions-focused, and we support every department (most closely People, Trust & Safety, and Finance). You’ll work alongside the IT Manager across both operational support and project work.
The role: A hands-on entry point into IT for someone early in their career. You’ll help colleagues across the organisation with technical issues, onboarding, and workplace systems, while also contributing to bigger projects in automation, internal tooling, and AI-powered workflows that make everyone more productive.
You won’t be expected to know everything on day one. What matters is curiosity, initiative, and a genuine willingness to help people and ask questions.
What you’ll do:
- Provide first-line support through the service desk — troubleshooting hardware, software, connectivity, and access issues
- Run onboarding and off-boarding: device setup, account provisioning, access management
- Help manage laptops, software licences, SaaS platforms, and workplace tools
- Maintain IT documentation and knowledge-sharing resources
- Contribute to projects across automation, operational improvement, and productivity
- Grow into systems administration, security practices, and modern IT operations
What you’ll bring:
- Friendly, clear communication with people at every level
- Genuine curiosity about technology — and how AI can improve the way people work
- A calm, proactive approach to problem-solving, and comfortable asking questions
- Solid organisation across competing tasks in a fast-moving environment
- Some familiarity with IT support basics (troubleshooting, operating systems, productivity tools)
- Experience with collaboration platforms like Google Workspace, Slack, or Microsoft 365
- Customer service, help desk, or technical support experience is a plus, but not essential.
Nice to have:
- Device management tools (Kandji, Jamf, Intune or similar)
- Identity / SSO platforms (Okta, Google Workspace, Microsoft Entra ID or similar)
- Ticketing or service desk platforms (Jira, Zendesk, Freshservice or similar)
- macOS or Windows troubleshooting
- A habit of tinkering — scripting, automation, side projects, self-directed learning
What you’ll learn:
- How modern organisations run IT, security, and workplace tech at scale; Real-world troubleshooting across devices and systems; how identity, access, and onboarding work as a company grows
- How emerging tools like AI drive productivity — all while collaborating cross-functionally across the business.
About Beam: Our team of 200+ embraces a hybrid working approach, enjoying 2-3 days of vibrant collaboration in our beautiful Shoreditch co-working space, fully equipped with rooftop views, an onsite barista and kitted out gym. We’ve picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian. We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam and Dropbox.
Reasonable adjustments: Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices. We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required. If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so. Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.
IT Associate in London employer: Beam
At Beam, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation in our stunning Shoreditch co-working space. With a strong focus on employee growth, we provide top-tier coaching, personal development budgets, and the opportunity to work on impactful projects that drive social change, all while enjoying competitive salaries and a supportive environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land IT Associate in London
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like Beam!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like Beam.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace IT Associate in London
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Beam and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Beam
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at Beam.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like Beam will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
