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For Companies At a Glance
- Tasks: Lead customer success for our innovative platform, Magic Notes, in the US.
- Company: Join Beam, a fast-growing tech company making a real social impact.
- Benefits: Competitive salary, generous holiday, remote work options, and wellness perks.
- Why this job: Be part of a mission-driven team transforming frontline care with AI technology.
- Qualifications: Strong relationship-building skills and a passion for customer success.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 64000 - 80000 ÂŁ per year.
At Beam, you get to do work that matters for the world. We are solving the world's toughest social problems with an incredible team, tech and AI. Join a company at the forefront of social impact, driving firstâofâitsâkind positive change. You will be part of a highâperformance culture where you will make a huge impact, rapidly progress your career, and truly enjoy your work.
About the role
We are seeking a passionate and driven Customer Success Manager to champion Beam's exciting expansion into the United States with our innovative platform, Magic Notes. Working closely with an elite team and the CEO, this pivotal role will be instrumental in ensuring the success and growth of our initial US partnerships, establishing our impact, and directly contributing to our ambitious journey. You will be at the forefront of ensuring our US partners realise the full value of Magic Notes, fostering strong relationships and driving adoption within key accounts.
Magic Notes is an AIâpowered tool, already used and loved by thousands of frontline caseworkers in the UK, designed to significantly reduce administrative burden for frontline workers across various fields. This is a handsâon and highâimpact role where you will be responsible for onboarding new partners, driving product adoption, project managing delivery and identifying opportunities for growth.
You will be:
- Spearheading Successful Onboarding: Leading the onboarding process for new US partners, both remote and in person, ensuring a smooth and effective implementation of Magic Notes.
- Driving Adoption: By gathering feedback, delving deep into the data and directly running training and feedback sessions with users.
- Cultivating Strong Partnerships: Delivering a truly magical customer experience, from frontline workers to senior leadership.
- Demonstrating Impact: Leading on pilot evaluation, gathering benchmark data and analysing the impact of Magic Notes.
- Identifying and Securing Growth Opportunities: Proactively identifying opportunities for account expansion and working with leadership to secure longâterm contracts.
- Serving as the Voice of the Customer: Identifying and sharing critical learnings to inform product development and goâtoâmarket strategy.
- Contributing to Customer Success Strategy: Helping to build and refine the customer success processes and playbooks for the US market.
You will have:
- Exceptional Relationship Building Skills: A natural ability to build rapport and establish trust with individuals at all levels.
- TopâClass Communication Skills: Outstanding written and verbal communication skills.
- A Proactive Approach: A keen eye for customer needs and proactively finding ways to improve the customer experience.
- Meticulous Attention to Detail: Understanding that precision matters and bringing a careful eye to your work.
- An Adaptive and Growth Mindset: Thriving in a dynamic environment and eager to learn and adapt quickly.
- A Genuine Passion for Impact: Motivated by the opportunity to make a positive difference in the frontline care sector.
Success looks like:
- Achieving high levels of product adoption and engagement within our initial US partner organisations.
- Building strong, longâlasting relationships with key stakeholders.
- Successfully identifying and securing account renewals and expansion opportunities.
- Providing valuable customer insights that inform Beam's US market strategy and product development.
- Contributing to the development of a strong customer success function in the US.
Compensation
Competitive OTE of $150k (basic salary: $80,000 â $100,000) and a competitive range of perks based on geography.
Application Process
We have a fourâstage interview process, giving you plenty of time to learn about Beam while we get to know you.
- A 30 minute call with a member of our talent team.
- A case study task/interview with a member of the customer success team.
- A roleplay/presentation with members of the team and our CCO.
- Final round with Beam's CEO.
About Beam
Our team of 200+ embraces a hybrid working approach, enjoying 2â3 days of vibrant collaboration in our beautiful Shoreditch coâworking space.
We are committed to fostering an inclusive, diverse, and supportive work environment for all employees. If you require a reasonable adjustment to be made during your process, please let your Talent Partner know.
Founding Customer Success Manager (US Based) in London employer: Beam
Contact Detail:
Beam Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Founding Customer Success Manager (US Based) in London
â¨Tip Number 1
Network like a pro! Reach out to current employees at Beam or similar companies on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in customer success. Personal connections can make all the difference!
â¨Tip Number 2
Prepare for your interviews by diving deep into Beam's mission and values. Show us that youâre not just another candidate, but someone who genuinely cares about making a positive impact in the frontline care sector. Tailor your answers to reflect our goals!
â¨Tip Number 3
Practice your presentation skills! Since this role involves engaging with various stakeholders, being able to communicate complex ideas clearly is key. Run through mock presentations with friends or family to build confidence.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows us youâre serious about joining the Beam team and making a difference!
We think you need these skills to ace Founding Customer Success Manager (US Based) in London
Some tips for your application đŤĄ
Show Your Passion: When writing your application, let your enthusiasm for making a positive impact shine through. We want to see how your values align with our mission at Beam, so donât hold back on sharing why youâre excited about this role!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that are most relevant to the Customer Success Manager position. We love seeing how your unique background can contribute to our teamâs success.
Be Clear and Concise: We appreciate straightforward communication, so keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: For the best chance of getting noticed, make sure to submit your application through our official website. This way, we can easily track your application and ensure it reaches the right people in our team!
How to prepare for a job interview at Beam
â¨Know Your Product Inside Out
Before your interview, make sure you understand Magic Notes thoroughly. Familiarise yourself with its features, benefits, and how it addresses the needs of frontline workers. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
â¨Showcase Your Relationship-Building Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully fostered partnerships or resolved conflicts. Highlight your communication skills and how you can adapt your approach to different stakeholders.
â¨Prepare for Roleplay Scenarios
Since part of the interview involves roleplay, practice common customer scenarios you might face. Think about how you would onboard a new partner or handle a challenging situation. This will help you feel more at ease during the actual roleplay and showcase your problem-solving abilities.
â¨Demonstrate Your Passion for Impact
Beam is all about making a positive difference, so be ready to share why you're passionate about social impact. Discuss any relevant experiences or projects that align with their mission. Showing that you care about the work they do will set you apart from other candidates.
