At a Glance
- Tasks: Drive customer success and build impactful relationships with frontline teams and stakeholders.
- Company: Join Beam, a pioneering AI startup making a difference in society.
- Benefits: Enjoy generous holiday, remote work options, and wellness perks.
- Other info: Be part of a vibrant team in a dynamic, award-winning environment.
- Why this job: Make a real impact while shaping the future of customer success at Beam.
- Qualifications: Fluent in English and Italian, with experience in account management or customer success.
The predicted salary is between 42750 - 52250 £ per year.
At Beam, we’re building AI that serves society. We're a global team of ambitious, hardworking problem solvers, applying fast-moving startup energy to work that makes the world a better place. If you want to apply your talent to the biggest problems society faces, Beam is the place for you.
You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work. Over 100,000 frontline workers already use Beam to take notes, provide live interpretation and handle phone calls, so they can focus on the people who need them most. This is just the beginning.
As Customer Success Manager, you’ll ensure our pilots deliver meaningful impact for customers, before leading the transition into long-term partnerships and expanded contracts. You’ll then manage and grow a portfolio of accounts, helping frontline teams get increasing value from Beam’s products as we scale.
This is a broad, hands-on role. You’ll spend significant time with users - particularly social workers - driving adoption, building champions and understanding how Beam can best support their work. You’ll combine this with data and customer feedback to solve problems, demonstrate impact and shape our product roadmap.
You’ll also play a key role in evaluating pilots, proactively identifying opportunities for expansion and leading contract negotiations. As one of the first members of a new customer success function, you’ll have real ownership in shaping what great customer success looks like at Beam.
You’ll be:
- Building strong relationships - from front-line teams to senior leadership across Local Councils, Central Government departments, charities and private sector social care providers.
- Driving adoption - through both organised training and proactive engagement with front-line teams and managers.
- Demonstrating the impact of our work - through clear, concise updates and reports, showcasing how impactful our partnerships can be.
- Identifying and securing expansions - proactively identifying opportunities, developing proposals and leading contract negotiation.
- Acting as the voice of the customer - sharing feedback which drives our product roadmap.
- Helping build the customer success team - you’ll be at the forefront of designing how customer success at Beam works.
You are:
- A natural relationship builder - quickly building rapport and establishing trust to develop meaningful relationships with both senior stakeholders and front line teams.
- A strong multi-tasker - incredibly organised, comfortable with multi-tasking and can switch between different activities with ease.
- Results-driven - thriving working towards ambitious individual KPIs.
- A confident negotiator - with a strong track record managing upsells, efficiently and effectively closing expansion deals for a new product.
- Adaptive and resilient - thriving in a dynamic environment and optimistic about overcoming obstacles while maintaining motivation.
You’ll need:
- Fluency in both English and Italian – expert-level spoken and written proficiency in both languages.
- Willingness and availability to travel regularly across the EU.
- Demonstrable experience of driving growth through excellent partner or account management in a startup, leading corporate or in the public sector.
- A strong sense of diplomacy - knowing how to appropriately build relationships with stakeholders across Government and social care organisations.
- A creative, growth mindset - bringing solutions and novel ideas for experimentation that deliver value for customers.
- Incredible discovery techniques - strong listening and questioning skills to uncover critical information, identify decision makers, and understand client problems where Beam can help.
Perks:
- Generous EMI-qualifying share options.
- Access to therapy, coaching, classes & content - powered by Oliva.
- Your own financial well-being coach, through Bippit.
- Generous Holiday - 25 days with 3 additional days over the Christmas period + bank holidays.
- Work remotely up to 6 weeks a year.
- Eligible for a 6-week sabbatical after 3 years in service.
- Nursery scheme through Gogeta.
- Healthcare cover through Benenden Health.
- Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks.
- £200 WellBeam budget for activities enhancing wellbeing and professional development.
- Annual membership to Shoreditch Exchange gym (London office only).
- Pension scheme where we contribute 3% of your salary and you contribute 5%.
- Free subscription to the Calm meditation app.
- Discounted bike and accessories with Cycle scheme, and tech products with Tech scheme.
About Beam:
Our team of 200+ embraces a hybrid working approach, enjoying 2-3 days of vibrant collaboration in our beautiful Shoreditch co-working space. We’ve picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup.
We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam and Dropbox.
Start your journey to a more impactful career today. We're excited to hear from you.
Reasonable adjustments:
Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices. We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required.
If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so. Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.
Founding Customer Success Manager (Italian speaker) in London employer: Beam
At Beam, we pride ourselves on being an exceptional employer that fosters a high-performance culture where innovation and collaboration thrive. Our vibrant Shoreditch office offers a unique working environment with generous benefits, including share options, wellness support, and flexible remote work opportunities, all aimed at promoting employee growth and satisfaction. Join us to make a meaningful impact while enjoying a supportive atmosphere that values your contributions and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Founding Customer Success Manager (Italian speaker) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Beam. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Beam before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Founding Customer Success Manager (Italian speaker) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Beam:Your cover letter is your chance to shine! Tell us why you want to work at Beam specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Beam!
How to prepare for a job interview at Beam
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
