At a Glance
- Tasks: Lead community engagement and enhance in-store experiences at our vibrant beauty space.
- Company: Join Beam, a growing beauty brand focused on connection and empowerment.
- Benefits: Competitive salary, 28 days holiday, staff discounts, and growth opportunities.
- Other info: Dynamic, supportive environment with direct collaboration with founders.
- Why this job: Be the welcoming face of Beam and shape a joyful beauty community.
- Qualifications: 1-3 years in customer experience; passion for beauty is key.
The predicted salary is between 32000 - 38000 £ per year.
Position Overview
Beam is reimagining beauty as a space for connection, not conformity.
Our flagship store in Belgravia is home to professional makeup experiences, curated clean beauty, and community events designed to empower the makeup-curious.
Founded by lifelong friends Ellie and Ana, Beam is growing nationally and internationally, and we’re hiring our next core team member to join us at this exciting stage.
- Type: Full Time
- Reports to: Founders
- Position Overview
Beam is reimagining beauty as a space for connection, not conformity.
Our flagship store in Belgravia is home to professional makeup experiences, curated clean beauty, and community events designed to empower the makeup-curious.
Founded by lifelong friends Ellie and Ana, Beam is growing nationally and internationally, and we’re hiring our next core team member to join us at this exciting stage.
The Role
The Experience & Community Lead works directly alongside the founders to deliver a seamless, uplifting in-store experience while supporting brand and growth efforts behind the scenes.
This role is hands‑on, warm, community‑led, operationally tidy, detail orientated and creatively energised.
You are the welcoming face of Beam, the steady heartbeat on the floor, and the person who helps us bring our brand to life every single day.
Key Responsibilities
- STORE EXPERIENCE & OPERATIONS
- Deliver an exceptional Beam experience for every client—from walk‑ins to regulars to VIP's.
- Manage daily store readiness: merchandising, cleanliness, product displays, atmosphere.
- Support makeup artists with smooth client flow, time management, and in-store needs.
- Handle walk‑ins, appointment questions, client queries, and rebooking conversations.
- Maintain stock levels, process replenishment, and liaise with founders on product needs.
- Keep store systems updated: handovers, notes, booking insights, weekend planning.
- Ensure the Beam space consistently feels warm, inviting, and aesthetically aligned with the brand.
- COMMUNITY & CLIENT RELATIONSHIPS
- Build relationships with clients and create a community feel within the store.
- Encourage repeat bookings, membership uptake, and product recommendations with confidence and warmth.
- Track client feedback and share insights with founders.
- Support the growth of a loyal Beam community through small touches and thoughtful gestures.
- CONTENT CAPTURE & BRAND STORYTELLING
- Capture daily in-store content.
- Identify moments, clients, and stories worth spotlighting.
- Organise and prepare content for our social media and marketing workflows.
- Support founders with storytelling themes.
- Ensure content reflects Beam’s tone, aesthetic, and joyful energy.
- GROWTH, MARKETING & PARTNERSHIPS SUPPORT
- Assist founders with partnership follow‑ups and corporate enquiries.
- Bring insights from the store floor and local area into Growth Meetings (client trends, product interest, service demand).
- Support with PR opportunities—collecting content, helping with press assets, tracking mentions.
- Keep the team informed about weekly priorities and opportunities.
- EVENTS & ACTIVATIONS
- Support the planning and execution of Beam events, and brand activations.
- Assist with set‑up, guest welcome, FOH flow, and content capture during events.
- Coordinate run sheets, RSVPs, and logistics as needed.
- Ensure events feel polished, elevated, and community-driven.
- TEAM & ARTIST SUPPORT
- Communicate clearly with artists and founders about weekly schedules, priorities, and store updates.
- Offer hands‑on support during busy periods and ensure smooth weekend operations.
- Help maintain a positive, supportive environment where artists feel set up to do their best work.
Requirements
EXPERIENCE
- 1–3 years in customer experience, community, retail, hospitality, beauty, or related fields.
- Experience working closely with clients or delivering premium service environments.
- Comfortable capturing content, speaking to clients, and multitasking on the floor.
- Beauty or makeup industry experience is a plus but not essential—passion matters more.
- WARM, COMMUNITY-LED ENERGY
- Approachable, friendly, and grounded.
- Makes clients feel welcomed, seen, and confident.
- Naturally able to build relationships and remembers faces, names, and details.
- ORGANISED & DETAIL-ORIENTED
- Keeps the store immaculate and the team organised.
- Excellent time management—able to juggle clients, artists, and operations gracefully.
- Clear communicator who thrives in a fast‑paced environment.
- STRONG COMMUNICATION
- Confident speaking to clients, artists, partners, and founders.
- Excellent written and verbal communication skills.
- Comfortable handling questions, feedback, and client care.
- CREATIVE WITH BRAND INSTINCTS
- Eye for aesthetics, beauty, and storytelling.
- Comfortable capturing content and identifying moments worth sharing.
- Commercially aware, comfortable looking at sales and growth numbers.
- Enjoys staying on top of beauty, trends, and cultural moments.
- TECH SAVVY
- Comfortable with Google Suite, Slack, Motion.
- Ability to use content tools is a plus (Canva, Adobe Suite).
- FLEXIBLE
- Able to work weekends (core Beam days) and occasional evenings for events.
- Schedule: Tuesday–Saturday with one weekend off every 3 weeks.
- Passionate About Beauty & Beam’s Values
- Loves beauty, wellness, and uplifting others.
- Aligned with Beam’s inclusive, joy‑led ethos.
What We Offer
- ENVIRONMENT
- Work in a beautifully designed flagship space in Belgravia, surrounded by inspiring brands and a supportive team.
- A dynamic, fast‑paced, fun and supportive work environment.
- Inclusive environment for values‑driven company where individuality, kindness, and creativity thrive.
- The opportunity to shape a fast‑growing beauty brand from the inside.
- GROWTH & DEVELOPMENT
- Direct collaboration with founders, shaping Beam from the inside out.
- Access to workshops, training, and industry events where mutually beneficial.
- Opportunities to expand into brand, marketing, events, partnerships, and leadership.
PERKS
- Minimum of 28 days holiday per year.
- Staff discount on all products sold at Beam.
- Occasional gifting from brand partners.
- Involvement in Beam events, launches, and collaborations.
If you’re excited to be part of a growing beauty brand and a small, passionate team, we’d love to hear from you.
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Experience & Community Lead employer: Beam
At Beam, we pride ourselves on being an exceptional employer, offering a dynamic remote work environment that fosters innovation and collaboration. Our culture is built on meaningful work that addresses critical social issues, providing employees with opportunities for professional growth and the chance to make a real impact. Join us and be part of a passionate team dedicated to leveraging technology and AI for positive change in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Experience & Community Lead
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Beam, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Beam!
We think you need these skills to ace Experience & Community Lead
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Beam, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Beam and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Beam that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Beam
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
