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- Tasks: Provide friendly support to users of our innovative AI tool, Magic Notes.
- Company: Join Beam, a fast-growing startup making a real social impact.
- Benefits: Enjoy competitive salary, generous holiday, and wellness perks.
- Why this job: Be part of a team transforming frontline work with cutting-edge technology.
- Qualifications: Experience in customer support and strong communication skills required.
- Other info: Work in a vibrant Shoreditch office with great team culture and growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
At Beam, you get to do work that matters for the world. We are solving the world's toughest social problems with an incredible team, tech and AI. Join a company at the forefront of social impact, driving first-of-its-kind positive change. You will be part of a high-performance culture where you will make a huge impact, rapidly progress your career, and truly enjoy your work.
We are looking for a friendly, tech-savvy problem solver to join our Support team at Beam, the people behind Magic Notes, an AI tool built by and for frontline workers. As a Product Support Specialist, you will be the first point of contact for our users, helping them make the most of Magic Notes. You will play a key role in shaping how we support thousands of frontline workers every day, bringing empathy, clarity and pace to everything you do.
- Providing magical customer support: supporting users with quick, friendly support for customer queries across email, phone, video and live chat.
- Building and maintaining clear support documentation: ensuring users can access information quickly and easily through simple support documentation, tutorials and FAQs.
- Solving and triaging issues: Use the in-depth product knowledge you have built to solve issues and effectively triage to product, engineering and customer success.
- Collaborating to improve Magic Notes: working with product and customer success to continually improve the experience for our customers by sharing feedback and insights.
You are:
- Experienced in customer support: You have worked in customer or product support before, ideally in a fast-paced start-up or tech environment and are familiar with support software such as Zendesk.
- An exceptionally clear communicator: You have strong written and verbal communication skills, as at ease crafting concise, clear emails and support documentation.
- Patient, empathetic and engaging: You understand that adopting new technology can be challenging, and can break down complex ideas into simple, easy-to-understand concepts.
- A natural problem solver: You thrive on tackling challenges, digging into issues, and ensuring users have the best experience possible.
- Organised and a strong multitasker: You can balance multiple queries and shift between different contexts at ease.
- Adaptable and resilient: You thrive in fast-moving environments and stay cool under pressure.
- Interested in new technology: You love learning about new technology and feel confident keeping up to date with new feature releases.
Bonus: You can speak another European language, with a strong interest in Italian or Dutch!
About Beam: Our team of 200+ embraces a hybrid working approach, enjoying 2-3 days of vibrant collaboration in our beautiful Shoreditch co-working space. We have picked up an armful of awards for our work, including one from our former Queen. We have also been named by WIRED as one of London’s 10 hottest startups and by LinkedIn as a Top 15 UK Startup.
Perks:
- Generous EMI-qualifying share options.
- Access to therapy, coaching, classes & content - powered by Oliva.
- Your own financial well-being coach, through Bippit.
- Generous Holiday - 25 days with 3 additional days over the Christmas period + bank holidays.
- Work remotely up to 6 weeks a year.
- Eligible for a 6-week sabbatical after 3 years in service.
- Nursery scheme through Gogeta.
- Healthcare cover through Benenden Health.
- Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks.
- £200 WellBeam budget for activities enhancing wellbeing and professional development.
- Annual membership to Shoreditch Exchange gym (London office only).
- Pension scheme where we contribute 3% of your salary and you contribute 5%.
- Free subscription to the Calm meditation app.
- Discounted bike and accessories with Cyclescheme, and tech products with Techscheme.
Start your journey to a more impactful career today. We are excited to hear from you.
Reasonable adjustments: Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices. We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required.
Product Support Specialist in London employer: Beam Up Ltd
Contact Detail:
Beam Up Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist in London
✨Tip Number 1
Get to know the company inside out! Research Beam's mission, values, and products like Magic Notes. This will help you connect your skills to their goals during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be supporting users, being able to explain complex ideas simply is key. Try role-playing common support scenarios with a friend.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you tackled challenges head-on. Be ready to share these stories in your interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Beam team.
We think you need these skills to ace Product Support Specialist in London
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let us see your enthusiasm for technology and how it can make a difference. Share any experiences you've had with tech tools or customer support that highlight your love for solving problems.
Be Clear and Concise: We appreciate clear communication, so make sure your application is easy to read. Use straightforward language and get straight to the point. This will show us that you can communicate effectively, just like you'll need to in the role.
Highlight Your Customer Support Experience: Since this role is all about supporting our users, be sure to showcase any relevant experience you have in customer support. Talk about specific situations where you helped someone solve a problem or improved their experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Beam Up Ltd
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Magic Notes and how it benefits frontline workers. Familiarise yourself with its features and think about common user queries. This will help you demonstrate your product knowledge and show that you're ready to support users effectively.
✨Showcase Your Communication Skills
As a Product Support Specialist, clear communication is key. Practice explaining complex ideas in simple terms. You might even want to prepare a few examples of how you've successfully communicated with customers in the past. This will highlight your ability to engage with users empathetically and clearly.
✨Prepare for Problem-Solving Scenarios
Think of specific challenges you've faced in previous customer support roles and how you resolved them. Be ready to discuss these scenarios during the interview, as they’ll want to see your problem-solving skills in action. Show them how you can tackle issues with a positive attitude and a can-do spirit.
✨Embrace the Fast-Paced Environment
Beam thrives in a dynamic setting, so be prepared to discuss how you handle pressure and adapt to change. Share examples of times when you successfully managed multiple tasks or adapted quickly to new technology. This will demonstrate that you’re not just a fit for the role, but also for the company culture.
