IT Apprentice

At Beam, you get to do work that matters for the world. We’re solving the world’s toughest social problems with an incredible team, tech and AI. And we’re growing fast. It’s not easy. Nothing worth doing ever is. Join a company at the forefront of social impact, driving first-of-its-kind positive change. You’ll be part of a high-performance culture where you’ll make a huge impact, rapidly progress your career, and truly enjoy your work.

From top-tier coaching and personal development budgets to competitive salaries, we take care of everyone who works at Beam. We’ve already seen incredible growth from our Magic Notes product, helping case workers save over 8 hours of admin per week. From social workers and NHS clinicians to mental health practitioners and safeguarding specialists, over 50,000 frontline workers across the UK are now using Magic Notes regularly to deliver faster, more human-centred support. We’re also launching globally, helping practitioners across the USA, EU, and Australia make a difference.

Team overview: Beam’s IT function ensures the entire organisation remains secure and efficient by managing a broad spectrum of responsibilities, from daily technical troubleshooting and hardware procurement to vendor management and employee onboarding. Beyond traditional support, the team focuses on high-impact areas like systems administration, DevOps, and cybersecurity, constantly building internal tools to automate processes and improve company-wide productivity. As the IT department is currently a team of one, this apprenticeship offers a unique opportunity to work side‑by‑side with the IT Manager, gaining direct exposure to diverse technologies and complex business challenges. The role is inherently collaborative, requiring you to work cross‑functionally with every department—particularly Trust & Safety, People, and Finance—to improve operational systems. We maintain a curious and solutions‑focused culture, prioritising a friendly, approachable attitude while ensuring our colleagues have the tools they need to do their best work.

You’ll be:

• Providing first-line IT support to colleagues by helping troubleshoot common technical issues and service desk requests.
• Assisting with setting up laptops, accounts, and access for new starters, helping ensure smooth onboarding.
• Supporting the management of devices, software licences, and SaaS tools used across the organisation.
• Learning how to diagnose and resolve hardware, software, and connectivity issues with guidance from the IT Manager.
• Helping maintain accurate documentation for systems, processes, and internal IT guides.
• Assisting with internal IT projects, including improving workflows, automation, and internal productivity tools.
• Working with teams across the organisation to understand their needs and provide friendly, effective technical support.
• Gradually gaining exposure to areas such as systems administration, security practices, and modern IT operations.

You are:

• Humble, empathetic, and motivated to make a positive impact through your work.
• Curious and excited about the possibilities of technology, including how AI can help people work smarter.
• Eager to learn and comfortable asking questions when you encounter something new.
• Proactive and willing to take initiative when solving problems or helping others.
• Organised and detail‑oriented, with the ability to keep track of tasks and follow through.
• A clear communicator who enjoys helping people and explaining things in a simple, friendly way.
• Calm and patient when troubleshooting issues, even when the solution is not immediately obvious.
• Comfortable with not always knowing the answer, but determined to find it.

You’ll need:

• An interest in how technology works beyond everyday use, such as building PCs, fixing devices, or experimenting with software.
• Some exposure to technical concepts like networking, operating systems, or troubleshooting common computer issues.
• Experience using or exploring automation, scripting, or technical tools out of curiosity or personal projects.
• An interest in emerging technologies such as AI and how they can improve productivity or solve real‑world problems.
• Familiarity with collaboration or productivity tools used in modern workplaces (for example Google Workspace, Slack, or similar platforms).
• Experience learning about technology independently through online courses, tutorials, forums, or personal experimentation.

Please note, this is an Apprenticeship opportunity. 80% (4 days per week) will be working on the job, 20% (1 day per week) will be training. The apprenticeship will be part of a Level 3 IT Solutions Technician standard.

About Beam: Our team of 200+ embraces a hybrid working approach, enjoying 2‑3 days of vibrant collaboration in our beautiful Shoreditch co‑working space, fully equipped with rooftop views, an onsite barista and kitted out gym. We’ve picked up an armful of awards for our work, including one from our former Queen. We’ve also been named by WIRED as one of London’s 10 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we’ve been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian. We’re also proud to be backed by some of the world’s leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam and Dropbox.

Perks:

• Generous EMI-qualifying share options
• Access to therapy, coaching, classes & content - powered by Oliva
• Your own financial well‑being coach, through Bippit
• Generous Holiday - 25 days with 3 additional days over the Christmas period + bank holidays
• Work remotely up to 6 weeks a year
• Eligible for a 6-week sabbatical after 3 years in service
• Nursery scheme through Gogeta
• Healthcare cover through Benenden Health
• Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks
• £200 WellBeam budget for activities enhancing wellbeing and professional development
• Annual membership to Shoreditch Exchange gym (London office only)
• Pension scheme where we contribute 3% of your salary and you contribute 5%
• Free subscription to the Calm meditation app
• Discounted bike and accessories with Cyclescheme, and tech products with Techscheme

Start your journey to a more impactful career today. We’re excited to hear from you.

Reasonable adjustments: Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices. We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required. If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so. Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.