At a Glance
- Tasks: Support IT issues, manage tickets, and enhance user experience in a dynamic environment.
- Company: Join Suntory Global Spirits, a leading premium spirits company that values its people.
- Benefits: Enjoy competitive salary, inclusive culture, and opportunities for growth and development.
- Other info: Be part of a diverse team where your insights and experiences are valued.
- Why this job: Make a real impact by bridging business needs with IT solutions every day.
- Qualifications: 3+ years in IT support, strong technical skills, and a passion for customer service.
The predicted salary is between 30150 - 36850 £ per year.
At Suntory Global Spirits, we craft spirits of the highest quality and deliver brilliant experiences to people around the world. Suntory Global Spirits has evolved into the world's third largest leading premium spirits company where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit. Suntory Global Spirits is a place where you can come Unleash your Spirit by making an impact each and every day.
What makes this a great opportunity? As an IT Service Delivery Analyst, you will act as a liaison between the business and IT organization. You will be responsible for managing and resolving tickets in ServiceNow within the SLA and provide support for IT related issues from software to hardware including applications, iPhones, workstations, and printers, escalating when needed. Your role will include taking ownership of end-user problems and following up with internal teams on behalf of the user and communicating the progress in a timely manner. You are required to document support information and resolution notes for knowledge base articles and participate in tasks and projects with a global team. The collective management of our hardware lifecycle (workstations, phones, peripherals, etc.) will be the responsibility of the local teams.
Role Responsibilities
- Represent IT to the business, and be the voice of the business to IT
- Align IT service offerings with business strategies, goals, and objectives
- Participate in and collaborate with the Global Service Delivery teams
- Troubleshoot 1st and 2nd level IT related issues from applications to hardware (workstations / phones / tablets)
- Receive, log, and manage incidents and service requests using ServiceNow
- Maintaining an asset inventory and track changes
- Develop and maintain documentation / KB articles
- Troubleshoot basic network issues
- Escalate unresolved calls to the next level of support
- Drive customer adoption and compliance
- Develop and facilitate training sessions
- Responsible for business satisfaction and the end user experience
- Suggest improvements ideas within the team
- Suggest innovation initiatives to add value to the business
- Take ownership of incidents and follow up the status on behalf of the user and communicate progress in a timely manner to maintain a high degree of customer service for all support queries
- Setup and prepare onboarders and returned equipment from leavers
Qualifications
- Bachelor’s degree or educational equivalent
- Minimum 3 years’ experience in similar position / role
- Availability to travel < 5% of the time
- Minimum 3 years supporting Microsoft Windows 11, Office 365 and related hardware in a midsize company
- Entra/AD, InTune
- Secure printing - Papercut Hive
- Mobile phone device management, InTune
- Apple Business Manager
- Experience in a global role is a plus
- ITIL certification is a plus
- Best-in-class customer service
- Strong technical acumen
- Business Relationship Management
- Ability to adapt to new environments and accept new challenges
While relocation, immigration, and/or tax compliance support are not guaranteed, we may offer assistance to successful candidates depending on factors such as role requirements in accordance with company guidelines.
At Suntory Global Spirits, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.
Site Support Analyst in London employer: Beam Suntory
At Suntory Global Spirits, we pride ourselves on fostering a vibrant and inclusive work culture where every employee is treated like family. As a Senior Brand Manager for Laphroaig, you will have the opportunity to lead impactful projects in a dynamic environment that values creativity and innovation, while also benefiting from professional growth opportunities and a commitment to diversity. Located in a thriving industry hub, our team is dedicated to crafting exceptional spirits and delivering unforgettable experiences, making this an exciting place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Site Support Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Beam Suntory values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Beam Suntory might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Beam Suntory!
✨Direct Apply to Beam Suntory
Let's not forget to apply directly through the Beam Suntory website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Site Support Analyst in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Beam Suntory.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Beam Suntory. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Beam Suntory
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
