Housekeeping General Assistant

At Suntory Global Spirits, we craft spirits of the highest quality and deliver brilliant experiences to people around the world. Suntory Global Spirits has evolved into the world’s third largest leading premium spirits company where each employee is treated like family and trusted with legacy. With our greatest assets – our premium spirits and our people – we’re driving growth through impactful marketing, innovation and an entrepreneurial spirit. Suntory Global Spirits is a place where you can come Unleash your Spirit by making an impact each and every day.

Based at The Harbour Inn and Bowmore Distillery Cottages and working alongside a passionate team of individuals across our Suntory Global Spirits sites on Islay, the Housekeeping General Assistant role ensures the smooth operation of housekeeping duties to allow a world class customer experience to be delivered. Alongside a team of housekeeping staff, you will support and ensure the cleanliness and presentation of accommodation and public areas throughout The Harbour Inn and Bowmore Distillery Cottages is maintained to a premium standard.

Role Responsibilities

• Daily cleaning of The Harbour Inn and Bowmore Distillery Cottages as required.
• Provide a daily room cleaning service in The Harbour Inn hotel rooms as required.
• Turnover and cleaning of Bowmore Distillery Cottages as required.
• Presentation of The Harbour Inn and Bowmore Distillery Cottages to a premium standard, including all communal areas.
• Laundry – washing, drying, and ironing linen and towels to a high standard.
• Ensure H&S checks are completed as scheduled – Legionella, Fire Safety, etc.
• Check all equipment, lighting etc. is functional throughout The Harbour Inn and Bowmore Distillery Cottages.
• Report monthly meter readings.
• Ordering consumable items for the rooms – e.g., slippers, soap, coffee, etc.
• Update team members with relevant hand over information or actions required.
• Attend team meetings and lead team projects as required.
• Accept and organize deliveries as required.
• Liaise with office staff to ensure any property left at The Harbour Inn and Bowmore Distillery Cottages is returned to the correct owner.
• Report repairs and maintenance to the department supervisor and/or manager.
• Action urgent repairs and maintenance by contacting contractors as required.
• Suggest and implement continual improvements to enhance the customer experience.
• Assist with Front of House service as required.

Qualifications

KEY SKILLS AND COMPETENCIES

• Drive and passion for delivering excellent customer service and experience.
• Excellent communication and interpersonal skills, with a “can do” attitude.
• Proven ability to work on own initiative and to build and maintain excellent relationships with key stakeholders.
• Strong drive with high levels of energy, focus and ambition.
• Ability to multi-task in a demanding environment.

KEY BEHAVIOURS

• COMMUNICATION: Communicates effectively with colleagues and contacts.
• RELATIONSHIP BUILDING: Deals with colleagues and internal/external contacts in a professional manner. Works effectively within a team or other work group as appropriate.
• VALUING DIVERSITY: Considers and respects the ideas, circumstances, and feelings of others. Treats everyone with fairness and respect, adhering to the principles of diversity and inclusion.
• PEOPLE DEVELOPMENT: Takes ownership of own performance and development. Assists and supports the development of others.
• COLLABORATION: Works collaboratively with Suntory team with a ‘one team’ attitude.
• INNOVATION & CHANGE: Understands the need for change, demonstrates flexibility and is willing to try new approaches.

EXPERIENCE & QUALIFICATIONS

• Previous experience within the hospitality, retail and/or tourism sector is desirable.
• Previous housekeeping experience is desirable.
• Basic computer skills required.

While relocation, immigration, and/or tax compliance support are not guaranteed, we may offer assistance to successful candidates depending on factors such as role requirements in accordance with company guidelines. At Suntory Global Spirits, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.