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- Tasks: Be the go-to person for customer orders and provide top-notch service.
- Company: Join Suntory Global Spirits, a leader in the premium spirits market.
- Benefits: Competitive salary, diverse work environment, and growth opportunities.
- Why this job: Make a real impact in a dynamic team while enhancing customer experiences.
- Qualifications: 3 years in customer service and strong communication skills required.
- Other info: Exciting chance to be part of a new business in the UK.
The predicted salary is between 28800 - 43200 £ per year.
What makes this a great opportunity? As Suntory Global Spirits accelerates its global footprint, we are establishing our own commercial business in the UK. As one of the largest, most sophisticated spirits markets in the world, the UK offers significant potential for our portfolio of premium brands. We’re building a world-class team to create a new and exciting business that is rooted in strong foundations, led by our values and long-term commercial ambition.
The Customer Service Coordinator will process customer orders accurately and to agreed timelines. The jobholder will act as one point of contact for customers and will provide an outstanding level of customer service. This role will work cross-functionally to achieve a world-class supply chain with the best systems and processes.
Role Responsibilities- Act as key point of contact for all internal and external customers
- Effectively manage relationships with customers by ensuring regular dialogue and conducting reviews with market contacts, assisting them to resolve issues locally
- Control and management of customer complaints
- Provide accurate order status and delay reasons for weekly operations review
- Manage order to cash process
- Manage Product lifecycle RORI and SLOB
- Maintenance and administration of product list and Customer CMIR table in SAP
- Provide adequate support and cover for Supply Chain Department
- A minimum of three years’ experience in a Customer Service role
- Knowledge and understanding of market documentation requirements
- Commitment to delivering a high level of customer service through the whole supply chain
- Highly PC literate and able to use business systems effectively, e.g. SAP, Salesforce
- Works well within a team and under pressure of deadlines
- Able to work pro-actively and on own initiative
- Data savvy paired with the ability to understand complex situations quickly
- Takes accountability for own actions
- Target and solution-oriented way of working
- Team player with excellent communication skills
This position is open in Glasgow, Scotland. While relocation, immigration, and/or tax compliance support are not guaranteed, we may offer assistance to successful candidates depending on factors such as role requirements in accordance with company guidelines.
At Suntory Global Spirits, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.
Customer Service Coordinator Customer Service Coordinator Glasgow, GLG, GB Jan 16, 2026 employer: Beam Suntory
Contact Detail:
Beam Suntory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator Customer Service Coordinator Glasgow, GLG, GB Jan 16, 2026
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Suntory Global Spirits. A friendly chat can open doors and give you insights that might just land you that Customer Service Coordinator role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Suntory's values and their premium brands. Show us that you’re not just another candidate but someone who genuinely connects with our mission and can deliver top-notch customer service.
✨Tip Number 3
Practice your communication skills! As a Customer Service Coordinator, you'll be the go-to person for customers. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our world-class team in Glasgow.
We think you need these skills to ace Customer Service Coordinator Customer Service Coordinator Glasgow, GLG, GB Jan 16, 2026
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles to show how you've managed customer relationships or resolved complaints. This will help us see how you can contribute to our world-class customer service.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, making it easy for us to see why you’re a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application reaches us quickly and efficiently. Plus, you’ll get to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Beam Suntory
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think about specific examples where you've successfully managed customer complaints or built strong relationships. This will show that you understand the role and can deliver the high level of service they’re looking for.
✨Familiarise Yourself with SAP and Salesforce
Since the job requires using business systems like SAP and Salesforce, it’s a good idea to get comfortable with these platforms. If you have experience, be ready to discuss how you’ve used them in past roles. If not, do a bit of research to understand their functionalities.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing order delays or resolving customer issues. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and ability to work under pressure.
✨Show Your Team Spirit
This role is all about collaboration, so be prepared to talk about your experiences working in teams. Share examples of how you’ve contributed to team success and how you communicate effectively with colleagues and customers alike.
