IT Support Technician ~£Full-Time, Permanent-9am-5.30pm A family-owned outsourced IT provider with over 25 years of stability, trust, and long-standing customer relationships. Their clients rely on them as an extension of their business not just a support line. Most of their customers are local, many of whom they have supported for over two decades, and they see them as part of their organisation. Around 60 percent of your work will be onsite and office-based in Liverpool, and the rest will involve on-site visits. You’ll work alongside our experienced network engineers, helping to keep customers’ systems running smoothly and securely: Provide 1st and 2nd line IT support via phone, remote access, and 3rd line support with site visits Troubleshoot hardware, software, and network issues Dealing with live tickets across laptops, printers, Microsoft 365 & VPNS Manage user accounts, permissions, and security within Microsoft 365 Support customers with general IT queries and problem-solving Project Work You’ll Be Involved In Network installations Assisting with office moves, server upgrades, and wider infrastructure projects This role gives you experience across all areas of IT security, infrastructure, installations, cloud, and networking, Previous 1st/2nd & 3rd line support experience, ideally within an MSP Good knowledge of Microsoft 365, Windows Server, core networking (DNS, DHCP VPN) A confident communicator who enjoys helping people Full UK driving licence (essential) Long-term job security with a stable 25+ year business A friendly, knowledgeable team who will help you develop Competitive salary plus private medical insurance If you want to join a supportive, experienced IT team where you’ll grow your skills and help keep customers’ businesses running, we’d love to hear from you. If you want to call us for a confidential chat about any other vacancies or some guidance, we are happy to help.
