At a Glance
- Tasks: Provide 1st, 2nd, and 3rd line IT support to various businesses.
- Company: A family-owned IT provider with over 25 years of stability and trust.
- Benefits: Competitive salary, private medical insurance, and long-term job security.
- Other info: Dynamic role with opportunities for personal development and career progression.
- Why this job: Join a supportive team where your ideas matter and you can grow.
- Qualifications: Experience in IT support and knowledge of Microsoft 365 and networking.
The predicted salary is between 28000 - 32000 £ per year.
IT Support Technician £28-32k plus competitive benefits. Must have full clean licence Liverpool (with North West sites visits). Full-Time, Permanent - 9am-5.30pm.
Why This Company
A family‑owned outsourced IT provider with over 25 years of stability, trust, and long‑standing customer relationships. Their clients rely on them as an extension of their business, not just a support line. They keep their teams running, productive, and secure every single day. Most of their customers are local, many of whom they have supported for over two decades, and they see them as part of their organisation. They treat them the same way. The team is friendly, highly experienced, values teamwork, loyalty, and personal development. When you join, you’re not just filling a ticket queue—you’re becoming part of a close‑knit group where your ideas matter, your growth matters, and your work makes a real impact. If you’re looking for genuine job security, variety, and a supportive environment where you can keep growing, this is it.
What You’ll Be Doing
This is a varied role supporting users across many different businesses. Around 60 percent of your work will be onsite and office‑based in Liverpool, and the rest will involve on‑site visits. You’ll work alongside our experienced network engineers, helping to keep customers’ systems running smoothly and securely.
Daily Responsibilities
- Provide 1st and 2nd line IT support via phone, remote access, and 3rd line support with site visits
- Troubleshoot hardware, software, and network issues
- Deal with live tickets across laptops, printers, Microsoft 365 & VPNs
- Manage user accounts, permissions, and security within Microsoft 365
- Support customers with general IT queries and problem‑solving
- Maintain accurate documentation for all client environments
Project Work You’ll Be Involved In
- Setting up and configuring laptops, desktops, and other hardware
- Installing routers, switches, firewalls, and wireless systems
- Network installations
- Assisting with office moves, server upgrades, and wider infrastructure projects
This role gives you experience across all areas of IT security, infrastructure, installations, cloud, and networking.
What We’re Looking For
- Previous 1st/2nd & 3rd line support experience, ideally within an MSP
- Good knowledge of Microsoft 365, Windows Server, core networking (DNS, DHCP, VPN)
- A confident communicator who enjoys helping people
- Someone organised, proactive, and calm under pressure
- Full UK driving licence (essential)
Most importantly, we’re looking for someone who wants to be part of a supportive team, not just a number.
What You’ll Get from Us
- Long‑term job security with a stable 25+ year business
- A friendly, knowledgeable team who will help you develop
- A team culture built on trust, respect, and collaboration
- A place where you genuinely matter and your work is appreciated
- Competitive salary plus private medical insurance
- Progression and support to grow
Sound Like a Good Fit?
If you want to join a supportive, experienced IT team where you’ll grow your skills and help keep customers’ businesses running, we’d love to hear from you.
IT Support Technician - 1st/2nd/3rd Line, Liverpool employer: Beam Recruit
As a family-owned outsourced IT provider with over 25 years of experience, this company offers a supportive and collaborative work environment in Liverpool, where your contributions are valued and your professional growth is prioritised. With a focus on teamwork and long-term job security, employees enjoy competitive benefits, including private medical insurance, while working closely with a friendly team dedicated to making a real impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician - 1st/2nd/3rd Line, Liverpool
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend local meetups or tech events in Liverpool to meet potential employers and other professionals. You never know who might have a lead on your next job!
✨Tip Number 2
Don’t underestimate the power of a good LinkedIn profile. Make sure it’s up-to-date and showcases your skills in 1st, 2nd, and 3rd line support. Engage with posts related to IT support and join relevant groups to increase your visibility.
✨Tip Number 3
Prepare for interviews by brushing up on common IT support scenarios. Think about how you’d troubleshoot specific issues like VPN problems or Microsoft 365 queries. Practising these will help you feel more confident when it comes to showcasing your skills.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Tailor your application to highlight your experience with hardware, software, and networking, and show us why you’d be a great fit for our friendly team.
We think you need these skills to ace IT Support Technician - 1st/2nd/3rd Line, Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous 1st, 2nd, and 3rd line support experience, especially if you've worked in an MSP environment. We want to see how you can bring value to our team!
Craft a Personal Cover Letter:Your cover letter is your chance to show us your personality! Share why you're excited about this role and how you align with our values of teamwork and personal development. Let us know why you want to be part of our close-knit group.
Showcase Your Communication Skills:As an IT Support Technician, you'll need to communicate effectively with clients and team members. Use clear and concise language in your application to demonstrate your communication skills. We appreciate candidates who can explain technical issues in a way that's easy to understand!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and get back to you quicker. Plus, it shows us you're genuinely interested in joining our team!
How to prepare for a job interview at Beam Recruit
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows Server, and core networking concepts like DNS and DHCP. Be ready to discuss how you've tackled similar issues in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your Communication Skills
As an IT Support Technician, you'll need to communicate effectively with clients. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions.
✨Prepare for Real-World Scenarios
Expect scenario-based questions where you might have to troubleshoot a common IT issue. Think about how you would approach problems like hardware failures or network outages, and be ready to walk the interviewer through your thought process.
✨Emphasise Teamwork and Growth
This company values teamwork and personal development, so highlight your experiences working in a team and how you've contributed to a positive work environment. Share examples of how you've learned from others and how you plan to continue growing in your role.
