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- Tasks: As an IT Support Apprentice, you'll resolve tech issues and support daily operations.
- Company: Join Amazon, a global leader in innovation and customer service.
- Benefits: Enjoy hands-on training, mentoring, and the chance to earn while you learn.
- Why this job: Kickstart your IT career with real-world experience and valuable qualifications.
- Qualifications: Must be 18+, have GCSEs in Maths and English, and live in England.
- Other info: Flexible working hours may include weekends and night shifts.
Learn As You Earn – Life changing careers with Amazon Apprenticeships. A qualification and a career at the same time? That’s a bit like having your cake and eating it, right? But it really doesn’t have to be one or the other. Learning and earning within an apprenticeship means you get both – a qualification and a career.
Amazon offers a range of opportunities to suit candidates with different backgrounds, qualifications and career aspirations. That is why we believe it is the perfect place to learn new skills. Our teams are crucial in ensuring that we continue to deliver and innovate for customers. We have big plans and want to continue to develop and retain the best talent. Amazon apprenticeship schemes are aimed at people who have a passion for learning and want to start a career now – or possibly retrain in a new direction.
To be successful you will need to be committed to your own development and be prepared to make the most of the opportunities, practical experience and qualifications given to you.
Key job responsibilitiesAs a working student your primary focus is to complete your apprenticeship studies by learning and developing your skills, knowledge and behaviours to work towards successful graduation. You will be set objectives and goals by your training provider and line manager to support your studies.
A day in the lifeAs an IT Support Apprentice at Amazon, you’ll gain a vast range of useful experiences and skills working with cutting-edge technology to keep our business running smoothly by resolving hardware, software, server and infrastructure issues, for our operations network. You will work towards the Information Communications Technician (Support Technician pathway) apprenticeship Level 3 standard.
You will build your skills over an 18-month period starting in September 2025, which will help you develop personally and professionally. Your apprenticeship will be made up of:
- Virtual classroom/virtual based training to cover knowledge,
- On-the-job training in an Amazon Fulfilment Centre
- Online learning
- Mentoring from IT team members.
Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas like organisation, prioritisation, data and problem-solving techniques, teamwork, communication, and presentation skills. You will work alongside the team supporting with day to day tasks learning how IT works at Amazon and delivers for its customers. As your knowledge and skills increase over the duration of the scheme you will have opportunities to be part of projects and initiatives, making a difference for customers.
The on the job experience will help you build a portfolio of evidence towards your apprenticeship. You will be given dedicated time to focus on your studies to help you stay on track and work towards successfully completing your qualifications. Once you have successfully completed you will be able to apply for relevant roles across the business.
You will attend a number of workshops across the duration of the apprenticeship, workshops will involve online virtual delivery by a training provider. You may also have opportunity to undertake internal training courses to support you in developing Amazon related skills and knowledge.
Modules will include:- Introduction and Core ICT principles
- Core Networking Principles
- Windows Operating Fundamentals
- AWS Cloud Modern Workplace Administration & Advance IT Principles
Amazon is the perfect place to start your career in IT. IT Support apprentices can work across a number of teams in Amazon working with managers to help deliver big or small projects successfully. Apprentices support information technology assets, executing a variety of technical standard operating procedures on hardware, operating systems, or enterprise application software typically in a single location or across a group of sites.
BASIC QUALIFICATIONSCandidates should be 18 years or over and have the right to live and work in England for the entire duration of the 18-month apprenticeship. For the apprenticeship program we prioritise applicants eligible to government funding for their apprenticeship and for this you need to:
- Have you lived in the UK or in the European Economic Area (EEA) for the last 3 years
- Be a resident in England for the entire duration of the program
- Not be registered to study on a UK government funded course ending August 2025 or later
- You will be 18 years old or older before the contract’s start date (September 2025)
- 3 x GCSE’s at grade 4-9 (A-C) or above (or equivalent) including Maths and English
Amazon is a 24/7 operation, you must have flexibility in working hours and shift patterns to provide cover for operational requirements as this role may include working weekends and/or night shifts. Note: This opportunity is designed for those new to the field. If you have 2+ years of experience in the IT Sector or related qualifications, please visit amazon.jobs for other suitable roles.
We advise you to submit your application as soon as possible, as the roles will close once filled. We will be holding online assessments from November through to February, with assessment centres taking place between February and May. We will keep you informed throughout the application process to update you on the status of your application.
IT Support Apprenticeship employer: Beam Projects
Contact Detail:
Beam Projects Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprenticeship
✨Tip Number 1
Familiarise yourself with Amazon's core values and culture. Understanding their leadership principles can help you align your answers during interviews and show that you're a good fit for the team.
✨Tip Number 2
Gain some hands-on experience with IT support tasks, even if it's just through personal projects or volunteering. This practical knowledge will not only boost your confidence but also give you real examples to discuss during interviews.
✨Tip Number 3
Network with current or former Amazon apprentices or employees on platforms like LinkedIn. They can provide valuable insights into the application process and what to expect during the apprenticeship.
✨Tip Number 4
Prepare for potential technical assessments by brushing up on basic IT concepts, especially those mentioned in the job description like networking principles and Windows operating systems. This will help you feel more prepared and confident.
We think you need these skills to ace IT Support Apprenticeship
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the IT Support Apprenticeship. Familiarise yourself with the skills and qualifications needed, as well as the training and development opportunities offered.
Tailor Your CV: Craft your CV to highlight relevant experiences, skills, and qualifications that align with the apprenticeship role. Emphasise any technical skills, teamwork experiences, or problem-solving abilities that would make you a strong candidate.
Write a Compelling Cover Letter: In your cover letter, express your passion for IT and learning. Mention why you want to join Amazon specifically and how the apprenticeship aligns with your career goals. Be sure to convey your commitment to personal development and your eagerness to contribute to the team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Beam Projects
✨Show Your Passion for Learning
Make sure to express your enthusiasm for learning and developing new skills during the interview. Highlight any relevant experiences where you've taken the initiative to learn something new, whether through coursework, personal projects, or previous jobs.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've approached and solved technical problems in the past. This could include troubleshooting issues with hardware or software, as well as how you worked with others to find solutions.
✨Understand Amazon's Culture
Familiarise yourself with Amazon's leadership principles and company culture. Be ready to discuss how your values align with theirs and how you can contribute to their mission of delivering exceptional customer service.
✨Ask Insightful Questions
Prepare thoughtful questions to ask your interviewers about the apprenticeship programme, team dynamics, and opportunities for growth. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
