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- Tasks: Lead projects to enhance our Delivery Service Partner program and improve customer delivery.
- Company: Join Amazon, a global leader in customer-centric innovation and logistics.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact in a fast-paced team while shaping the future of delivery services.
- Qualifications: Fluent in English; project management experience and strong communication skills required.
- Other info: Diverse workplace committed to equal opportunities and innovative thinking.
The predicted salary is between 43200 - 72000 ÂŁ per year.
At Amazon, we are working to be the most Customer-centric company on earth and as part of that we’re constantly looking at taking to a new level in how we fulfil and deliver customer orders.
We are building a world class last mile operation, significantly complimented by Delivery Service Partners (DSP). Amazon works directly with DSPs to make deliveries to our customers.
We are looking for a Senior Program Manager to join the Last Mile Network Health team. This person will work closely with regional operations stakeholders, account managers, internal teams, and customers to manage the life cycle for Delivery Service Partners. As the team is relatively new, this role is a great opportunity to influence the overall DSP program, set processes and drive improvements.
The leader will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced, ambiguous and dynamic business environment.
Key job responsibilities
- Manage multiple projects and tasks ensuring timelines are met, resource needs are understood
- Effectively influence, negotiate, and communicate with internal partners and senior leadership
- Create SOPs and drive process improvements
- Developing new plans and roadmap to drive expansion
- Ensures critical path timelines are met, resource needs are understood and project prioritization is visible to senior leadership
- Cross functional coordination and alignment
- Able to switch between supporting, leading and managing
- Comfortably transition between big picture, strategic thinking and tactical, day-to-day planning and execution
- Collaborating with stakeholders including Coaching and Compliance teams to build a supportive culture of DSP growth and development
About the team
The Network Health team is part of the wider EU DSP organization. Our role is to work closely with our stakeholders in assessing the health of our business partners (i.e. the network) and how we can improve the “win-win” collaboration with our DSPs while improving performance and compliance.
BASIC QUALIFICATIONS
- English speaker and writer
- One or more additional languages among Dutch, Spanish, French, German, Arabic or Italian
- Experience in managing projects
- Experience managing stakeholders
- Experience in working with a variety of organizations and management levels
- Experience working in an ambiguous environment
- Experience in improving processes
- Experience in using excel
- Bachelor’s degree
- Excellent verbal/written communication skills
- Ability to work across multiple teams to create solutions to monitor business performance and interpret key performance metrics into actionable recommendations.
PREFERRED QUALIFICATIONS
- Master degree / MBA
- One of the following additional languages: Dutch, French, Arabic, Italian, Spanish
- Account Management and/or negotiations experience
- Strong project management skills of breaking down tasks, simplifying roadmaps, establishing owners and timelines, and status reporting
- Experience in operations, sales, business development or logistics
- Experience in a transportation environment
- Strategy consulting or other general management experience
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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Business Partner employer: Beam Projects
Contact Detail:
Beam Projects Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Partner
✨Tip Number 1
Familiarize yourself with Amazon's Last Mile Network and the role of Delivery Service Partners (DSPs). Understanding how these partnerships work will help you articulate your insights during discussions and show your genuine interest in the position.
✨Tip Number 2
Highlight your experience in managing projects and stakeholders. Be prepared to share specific examples of how you've successfully navigated complex environments and delivered results, as this is crucial for the Senior Program Manager role.
✨Tip Number 3
Demonstrate your ability to create and implement Standard Operating Procedures (SOPs). Think of instances where you've driven process improvements and be ready to discuss how you can apply that experience to enhance the DSP program.
✨Tip Number 4
Prepare to showcase your communication skills. Since the role involves influencing and negotiating with various stakeholders, practice articulating your thoughts clearly and confidently, especially in a fast-paced and dynamic setting.
We think you need these skills to ace Business Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management, stakeholder engagement, and process improvement. Use specific examples that demonstrate your ability to work in fast-paced and ambiguous environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer-centric operations and how your background aligns with Amazon's mission. Mention your language skills and any experience you have with Delivery Service Partners or similar roles.
Showcase Your Communication Skills: Since excellent verbal and written communication skills are crucial for this role, ensure your application materials are clear, concise, and free of errors. Consider including examples of how you've effectively communicated with senior leadership or cross-functional teams.
Highlight Relevant Qualifications: If you have a Master's degree or MBA, be sure to mention it prominently. Also, include any additional languages you speak, as this can set you apart from other candidates.
How to prepare for a job interview at Beam Projects
✨Showcase Your Project Management Skills
Be prepared to discuss specific projects you've managed in the past. Highlight how you ensured timelines were met and how you handled resource needs. Use examples that demonstrate your ability to work in a fast-paced and ambiguous environment.
✨Demonstrate Stakeholder Management Experience
Think of instances where you've effectively influenced or negotiated with internal partners or senior leadership. Be ready to share how you built relationships across different teams and levels within an organization.
✨Highlight Process Improvement Initiatives
Prepare to talk about any processes you've improved in previous roles. Discuss how you identified inefficiencies and what steps you took to create Standard Operating Procedures (SOPs) that drove better outcomes.
✨Communicate Your Strategic Thinking
During the interview, balance your big-picture thinking with tactical execution. Be ready to explain how you transition between strategic planning and day-to-day operations, and provide examples of how this has led to successful project outcomes.
