At a Glance
- Tasks: Deliver top-notch patient services and manage appointments with a friendly smile.
- Company: Join Beam Park Medical Practice, a compassionate and innovative healthcare provider.
- Benefits: Enjoy flexible hours, career development, and a supportive team environment.
- Other info: Be part of a dynamic team dedicated to quality care and community wellbeing.
- Why this job: Make a real difference in patients' lives while growing your skills in healthcare.
- Qualifications: Good people skills, organisational abilities, and experience in customer service.
The predicted salary is between 31500 - 38500 £ per year.
We have 1 full time and 1 part time vacancy at Beam Park Medical Practice. Beam Park Medical Practice (BPMP) is looking to recruit a full time and part time candidate Receptionist/administrator to join our team. You will have good people skills to deliver patient services in an efficient and professional manner. You will also need to possess a high level of organisational skills, have excellent communication skills with a good team spirit. A high level of quality patient care is an integral part of this role. You will need to have the ability to be self-motivated and be confident in using your own initiative within the limits of the role. If you are someone who is able to work well under pressure and maintain high quality service delivery, we would like to hear from you.
Main duties of the job:
- Handle incoming patient calls, respond to patient queries, and assist with appointment bookings.
- The primary function of the role is to deliver patient services in an efficient and professional manner.
- Be welcoming, friendly and helpful to patients and visitors.
- Work with the front and back office team to assist with the smooth running of the practice.
- Ensure that both front of house and administrative targets are met and maintained.
- Undertake administrative tasks.
- Liaise with healthcare professionals when necessary.
- Initiate contact with and respond to requests from patients, team members and external agencies.
- Help new patients get settled into the practice by walking them through the process of officially joining the GP.
About us:
Beam Park Medical Practice (BPMP) is a large teaching practice based in a purpose-built building in Rainham. The practice serves 4500 patients and is part of a wider group of 7 GP Practices spread across NEL and SEL serving 75,000 residents. The organisation is an at scale primary care provider leveraging scale, technology and high performing teams to deliver high quality and accessible primary care for local residents. BPMP's core values are compassion, quality, integrity, respect, trust, accountability, and fun. The organisation prioritises career development and staff wellbeing for its 150+ staff members and is committed to supporting the education, training and development of its nursing workforce to ensure sustainability in the local nursing workforce.
Job responsibilities:
- Open/close the practice at the beginning and end of each day and follow the opening and closing procedures.
- Book, cancel, and amend patients' appointments using EMIS web clinical software.
- Answer the telephone promptly and deal with enquiries in a helpful and courteous manner, maintaining confidentiality at all times regarding patients and staff.
- Manning the practice's email inbox when needed.
- Maintain a good rapport/relationship between internal and external patients of the Practice at all times.
- Have an overview of the demands and workflow of the Practice during the working day.
- Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible.
- Arrange appointments for patients' reviews as part of QOF/PCN management.
- Register new patients living within our catchment area.
- Deal with internal and external post.
- Reach practice targets by asking patients to complete the patient friends and family surveys on a daily basis.
- Proactively inform patients of benefits for signing up to the online services where patients can book appointments, order repeat prescriptions and view their medical record.
- Effectively signpost patients to services appropriate to their needs.
- Scan and action the clinical correspondence as per GP instructions into the patients' medical records.
- Be flexible to cover shifts in the event of staff holidays and sickness at short notice.
Experience:
- Experience working with the general public.
- Experience in administrative roles.
- Experience working in a healthcare setting.
- Previous experience in GP Practice.
- Knowledge of the EMIS system.
Qualifications:
- GCSE grade A-C (9-4) in English and Maths (or equivalent).
- NVQ in Customer Service or equivalent experience.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Admin employer: Beam Park Medical Practice
Beam Park Medical Practice is an attractive employer due to its commitment to high-quality patient care and a supportive team environment. Employees have opportunities for professional growth and are encouraged to take initiative in their roles. The practice fosters a culture of collaboration and excellence in service delivery.
Contact Details:
Beam Park Medical Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Admin
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Beam Park Medical Practice. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Beam Park Medical Practice before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist/Admin
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Beam Park Medical Practice:Your cover letter is your chance to shine! Tell us why you want to work at Beam Park Medical Practice specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Beam Park Medical Practice!
How to prepare for a job interview at Beam Park Medical Practice
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
