Receptionist/Admin in London

We have 1 full time and 1 part time vacancy at Beam Park Medical Practice .

Beam Park Medical Practice(BPMP)is looking to recruitan Full time and part time candidate Receptionist/ administrator to join our team.

You will have good people skills to deliver patient servicesin an efficient and professional manner.

You will also need to possess a high level of organisationalskills, have excellent communication skills with a good team spirit.

A high level of quality patient care is an integral part ofthis role. You will need to have the ability to be self motivated and beconfident on using your own initiative within the limits of the role. If youare someone who is able to work well under pressure and maintain high qualityservice delivery, we would like to hear from you.

Main duties of the job

Main duties of the job

• Handle incoming patient calls, respond to patient queries, and assist with appointment bookings.
• The primary function of the role is to deliver patient services in an efficient and professional manner
• Be welcoming, friendly and helpful to patients and visitors
• Working with the team, the front and back office team.
• To assist with the smooth running of the practice.
• To ensure that both front of house and administrative targets are met and maintained.
• Undertaking administrative tasks
• Liaising with healthcare professionals when necessary.
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Helping new patients get settled into the practice by walking them through the process of officially joining the GP

About us

Beam Park Medical Practice (BPMP) is a large teaching practice based in a purpose-built building in Rainham. The practice serves 4500 patients and is part of a wider group of 7 GP Practices spread across NEL and SEL serving 75, 000 residents. The organisation is an at scale primary care provider leveraging scale, technology and high performing teams to deliver high quality and accessible primary care for local residents. BPMPs core values are

• compassion
• quality
• integrity
• respect
• trust
• accountability
• fun

The organisation prioritises career devolvement and staff wellbeing for its 150+ staff members and is committed to supporting the education, training and development of its nursing workforce to ensure sustainability in the local nursing workforce.

Job responsibilities

Open/close the practice at the beginning and end of each dayand follow the opening and closing procedures

Booking, cancelling, amending patients appointments usingEMIS web clinical software

To answer the telephone promptly and deal with enquiries ina helpful and courteous manner, being aware of the need to maintainconfidentiality at all times regarding patients and staff.

Manning the practices email inbox when needed

To maintain a good rapport/relationship between internal andexternal patients of the Practice at all times.

To have an overview of the demands and workflow of thePractice during the working day.

Ensure the waiting area/reception front desk is kept tidyand keep forms and patient information stocked up where possible.

Arranging appointments for patients reviews as part ofQOF/PCN management

Register new patients living within our catchment area

Dealing with internal and external post

To reach practice targets by asking patients to complete thepatient friends and family surveys on a daily basis.

Patient engagement proactively inform patients of benefitsfor signing up to the online services where patients can book appointments,order repeat prescription and view their medical record.

Effectively signpost patients to services appropriate totheir needs

Scanning and action the clinical correspondence as per GPinstructions into the patients medical records

To be flexible to cover shifts in the event of staffholidays and sickness at short notice.

Experience

• Experience working with the general public Experience in administrative roles
• Experience working in a healthcare setting Previous experience in GP Practice Knowledge of the EMIS system

Qualifications

• GCSE grade A-C (9-4) in English and Maths (or equivalent)
• NVQ in Customer Service or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.