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- Tasks: Lead customer success and strategic account management to drive growth.
- Company: Join Beam, a top UK social impact tech startup making waves in the industry.
- Benefits: Enjoy a dynamic work environment with remote options and a chance to make a real impact.
- Why this job: Be part of a recognized team driving social change while enhancing user engagement.
- Qualifications: Must have leadership experience in high-growth companies and a knack for hiring top talent.
- Other info: Work from our Shoreditch office or remotely; we’ve been featured in major publications!
The predicted salary is between 72000 - 108000 £ per year.
Chief of Staff to Chief Customer Officer – London – Beam London
3 days ago
Description
Job Title: Chief of Staff to the Chief Customer Officer
We are seeking an exceptional individual to serve as the Chief of Staff to our Chief Customer Officer. This is a critical role that will drive growth and customer satisfaction at Beam, a leading UK social impact tech startup.
This role is key to expanding our commercial and social footprint through strategic planning and execution.
Responsibilities:
- Drive commercial and social expansion through software customer success and strategic account management
- Collaborate with senior leaders to develop and implement customer growth strategies
- Oversee an experiment roadmap to enhance user engagement
- Ensure seamless experience for partners and users across functions
Key Qualifications:
- Leadership experience in a quota-carrying role (e.g., Head of Sales or CS)
- Proven track record in high-growth VC-backed companies
- Experience hiring top talent and implementing scalable processes
About Our Team:
We are a dynamic team of over 150 professionals working from our Shoreditch office and remotely. We have received numerous awards, including recognition from the Queen, and have been featured in major publications like The Financial Times, BBC, and TechCrunch. Our investors include renowned entrepreneurs and founders.
Hiring Process:
- Screening call with our Chief of Staff to the CEO
- Practical exercise
- In-person meeting with our Chief Customer Officer and Chief Operating Officer
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Chief of Staff to Chief Customer Officer - London - Beam London employer: Beam London
Contact Detail:
Beam London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief of Staff to Chief Customer Officer - London - Beam London
✨Tip Number 1
Familiarize yourself with Beam's mission and values. Understanding our commitment to social impact will help you align your experiences and ideas with what we stand for, making you a more compelling candidate.
✨Tip Number 2
Network with current or former employees of Beam. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer success in previous roles. Highlighting your leadership experience in high-growth environments will demonstrate your capability to excel in this position.
✨Tip Number 4
Stay updated on industry trends related to customer success and social impact tech. Showing that you are knowledgeable about the latest developments will set you apart as a forward-thinking candidate.
We think you need these skills to ace Chief of Staff to Chief Customer Officer - London - Beam London
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Chief of Staff position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant leadership experience, particularly in quota-carrying roles. Emphasize your track record in high-growth environments and any experience you have in customer success or strategic account management.
Craft a Compelling Cover Letter: Write a cover letter that not only showcases your skills but also demonstrates your passion for social impact and customer satisfaction. Mention specific examples of how you've driven growth in previous roles.
Prepare for the Interview Process: Anticipate questions related to your leadership style, experience in hiring top talent, and how you've implemented scalable processes. Be ready to discuss your approach to strategic planning and execution in customer growth strategies.
How to prepare for a job interview at Beam London
✨Understand the Company’s Mission
Before your interview, make sure you understand Beam's mission and how it impacts customer satisfaction. Be ready to discuss how your experience aligns with their goals in driving social impact through technology.
✨Showcase Leadership Experience
Prepare examples from your past roles that demonstrate your leadership skills, especially in quota-carrying positions. Highlight specific achievements in high-growth environments to show you can thrive in a dynamic setting.
✨Discuss Strategic Planning
Be prepared to talk about your experience with strategic account management and customer growth strategies. Think of concrete examples where you successfully implemented plans that led to measurable results.
✨Engage with the Team Culture
Since Beam values collaboration, express your enthusiasm for working within a team. Share experiences where you collaborated with senior leaders or cross-functional teams to achieve common goals.
