Chief of Staff to Chief Customer Officer - Greater London - Beam London

Chief of Staff to Chief Customer Officer – Greater London – Beam London

3 days ago

Description

At Beam, you get to do work that truly matters for the world.

We’re tackling the toughest social problems with a talented team, cutting-edge tech and AI. Our growth is rapid, and it’s only just beginning.

You’ll be part of a company that’s driving a huge positive impact while fostering a high-performance culture where you can learn, grow, enjoy your career and progress rapidly.

About the role

We’re looking for a Chief of Staff to our Chief Customer Officer to drive growth in this hands-on and strategic role at the UK’s leading social impact tech startup.

From day one, you’ll lead a team directly while playing a critical role in developing and executing against a strategy to deliver exceptional customer experiences and rapid growth. Your missions will be varied, ranging from working with the Chief Customer Officer to develop and execute a growth strategy to iterating our pricing model, to running experiments.

Your key responsibilities

• Drive expansion of Beam’s commercial and social footprint through leading the software customer success team.
• Play a hands-on role in key strategic accounts to drive revenue growth.
• Lead the development and execution of customer growth strategies, collaborating with senior leaders.
• Owning and managing an experiment roadmap, including around user engagement.
• Work cross-functionally to ensure the company delivers an exceptional experience for Magic Notes partners and users.
• Take ownership of the customer experience, anticipating bottlenecks or challenges and addressing them proactively.

About you

• Excited to set and exceed ambitious goals.
• Passionate about finding new ways to drive customer value.
• Strategic and adept at simplifying complex processes.
• An excellent communicator and motivator.
• Humble, empathetic, and hungry to make an impact.

What we’re looking for

• Experience in a quota-carrying leadership role (e.g., Head of Sales / Head of CS).
• Experience in a leadership role in a high-growth VC-backed company.
• Experience hiring top talent, and putting in place strong processes to scale up metrics.

About Beam

We’re a team of over 150 people working from our beautiful co-working space in Shoreditch and remotely.

We’ve received numerous awards for our work, including one from our former Queen. We’ve also been named by WIRED as one of London’s 10 hottest startups and by LinkedIn as a Top 15 UK Startup. We’ve been featured in various media outlets, including The FT, BBC, TechCrunch, Forbes, and The Guardian.

We’re proud to be backed by some of the world’s leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam, and Dropbox.

Application process

Moving to a new company is a big step. So, we have a rigorous process that allows you plenty of time to learn about Beam while we get to know you.

• R1 – Screening call with our Chief of Staff to the CEO.
• R2 – A practical exercise.
• R3 – In-person meeting with our Chief Customer Officer and our Chief Operating Officer.

Ready to take the next step?

Start your journey to a more impactful career today. We look forward to hearing from you.

#J-18808-Ljbffr