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For Companies At a Glance
- Tasks: Lead strategic planning and execution to drive customer growth and satisfaction.
- Company: Join Beam, a top social impact tech startup recognized by the Queen and major media.
- Benefits: Work remotely or from our Shoreditch office with a dynamic team of over 150.
- Why this job: Be part of a high-performing leadership team making a real social impact.
- Qualifications: Experience in leadership roles at high-growth VC-backed companies is essential.
- Other info: Engage in a practical exercise and meet with senior leaders during the application process.
The predicted salary is between 43200 - 72000 £ per year.
At Beam, you get to do work that matters for the world. We’re solving the toughest social problems with an incredible team, tech and AI. And we’re growing fast.
It’s not easy. Nothing worth doing ever is. But we take care of everyone who works here with everything from coaching to personal budgets and pay competitively.
You’ll be joining a company that’s having a huge positive impact with a high-performance culture where you can learn and grow, enjoy your career, and progress rapidly.
About the role
We’re looking for a Chief of Staff to our Chief Customer Officer to drive growth in this hands-on and strategic role at the UK’s leading social impact tech startup.
From day one, you’ll be directly leading a team whilst playing a critical role in developing and executing against a strategy to deliver exceptional customer experience and rapid growth. Your missions will be varied, ranging from working with the Chief Customer Officer to develop and execute a growth strategy to iterating our pricing model, to running experiments.
You’ll be
- Expanding Beam’s commercial and social footprint through leading the software customer success team
- Playing a hands-on role in key strategic accounts to drive revenue growth
- Leading the development and execution of customer growth strategies, collaborating with senior leaders
- Owning and managing an experiment roadmap, including around user engagement
- Working cross-functionally to ensure the company delivers an exceptional experience for Magic Notes partners and users
- Taking ownership of the customer experience, anticipating bottlenecks or challenges and addressing them proactively
You are
- Excited to set and exceed ambitious goals
- Obsessed with finding new ways to drive customer value
- Strategic and adept at simplifying complex processes
- An excellent communicator and motivator
- Humble, empathetic, and hungry to make an impact
You’ll need
- Experience in a quota-carrying leadership role (e.g., Head of Sales / Head of CS)
- Experience in a leadership role in a high-growth VC-backed company
- Experience hiring top talent, and putting in place strong processes to scale up metrics
About Beam
We’re a team of over 150 working from our beautiful, light-filled co-working space in Shoreditch and from home.
We’ve picked up an armful of awards for our work, including one from our former Queen. We’ve also been named by WIRED as one of London’s 10 hottest startups and by LinkedIn as a Top 15 UK Startup . Meanwhile, we’ve been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian .
We’re also proud to be backed by some of the world’s leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam, and Dropbox.
Application process
Moving company is a big step. So we have a rigorous process that’s not for everyone, but key to giving you plenty of time to learn about Beam while we get to know you.
- R1 – Screening call with our Chief of Staff to the CEO
- R2 – A practical exercise
- R3 – In-person meeting with our Chief Customer Officer and our Chief Operating Officer
Feeling excited?
Start your journey to a more impactful career today. We’re excited to hear from you.
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Chief of Staff to Chief Customer Officer employer: Beam London
Contact Detail:
Beam London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief of Staff to Chief Customer Officer
✨Tip Number 1
Familiarize yourself with Beam's mission and values. Understanding how we drive social impact through technology will help you align your experience and ideas with our goals during discussions.
✨Tip Number 2
Prepare to discuss your leadership style and experiences in high-growth environments. We value candidates who can demonstrate their ability to lead teams effectively and adapt to fast-paced changes.
✨Tip Number 3
Think about specific examples of customer growth strategies you've implemented in the past. Be ready to share how these strategies led to measurable success, as this will resonate with our focus on expanding our commercial footprint.
✨Tip Number 4
Showcase your experience in hiring and developing top talent. We are looking for someone who can build a high-performing team, so be prepared to discuss your approach to talent acquisition and team development.
We think you need these skills to ace Chief of Staff to Chief Customer Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership roles, particularly in high-growth environments. Emphasize any quota-carrying positions you've held and your success in driving customer growth.
Craft a Compelling Cover Letter: In your cover letter, express your passion for social impact and how your skills align with Beam's mission. Discuss specific strategies you have implemented in previous roles that led to customer satisfaction and growth.
Prepare for the Practical Exercise: Anticipate the practical exercise by reviewing common scenarios related to customer success and strategic account management. Be ready to showcase your problem-solving skills and innovative thinking.
Research Beam: Familiarize yourself with Beam's mission, values, and recent achievements. Understanding their impact in the tech startup space will help you articulate how you can contribute to their goals during the interview process.
How to prepare for a job interview at Beam London
✨Showcase Your Leadership Experience
Since this role requires leadership experience in a high-growth VC-backed company, be prepared to discuss your past leadership roles. Highlight specific examples where you successfully led teams and drove growth.
✨Demonstrate Strategic Thinking
The Chief of Staff will need to develop and execute customer growth strategies. Prepare to share your approach to strategic planning and how you've implemented successful strategies in previous roles.
✨Prepare for Practical Exercises
As part of the application process, you'll have a practical exercise. Familiarize yourself with common scenarios in customer success and account management, and think about how you would approach these challenges.
✨Research Beam's Impact
Understand Beam's mission and recent achievements. Being knowledgeable about the company's social impact initiatives and its recognition in the industry will show your genuine interest and alignment with their values.
