Office Manager in Hessle

We’re hiring at Beal Homes!We’re looking for an office manager to join our team at our Hessle Head Office.

Taking overall responsibility for the smooth and professional day-to-day running of the office you will ensure a welcoming, organised and efficient working environment, whilst managing, supportting and developing the Receptionist and Office Administrator(s), providing clear direction, setting expectations and ensuring consistently high standards of service and administration.

This is an excellent opportunity to build your career within a growing, family owned 5-star housebuilder.

Main Responsibilities:

• ake overall responsibility for the smooth and professional day-to-day running of the office, ensuring a welcoming, organised and efficient working environment.
• Manage, support and develop the Receptionist and Office Administrator(s), providing clear direction, setting expectations and ensuring consistently high standards of service and administration.
• Coordinate workloads and priorities across the reception and office administration functions, ensuring appropriate resource and support is available across the business.
• Ensure effective reception cover is maintained at all times, coordinating shared cover between the Receptionist, Office Administrator(s) and, where appropriate, providing hands-on cover during periods of absence, holidays and peak demand.
• Maintain high standards across the reception, front-of-house, meeting room and general office areas, ensuring they remain professional, tidy and welcoming at all times.
• Ensure all customers, visitors, suppliers and contractors receive a warm, professional and enthusiastic welcome and a positive first impression of Beal Homes.
• Oversee the effective management of incoming telephone calls, enquiries, messages, post, parcels, deliveries and couriers.
• Oversee visitor appointments and meeting room bookings, ensuring rooms are appropriately prepared and hospitality arrangements are in place where required.
• Maintain an awareness of expected visitors, key meetings and events taking place across the business and ensure appropriate arrangements are made in advance.
• Build strong working relationships with colleagues across all departments, ensuring administrative requirements, enquiries and requests are handled efficiently.
• Provide general administrative support across the business and assist with more complex or confidential administrative tasks as required.
• Support the coordination of internal meetings, Company events, hospitality and other office-based activities.
• Oversee the ordering, monitoring and distribution of office supplies, stationery and other office requirements, ensuring appropriate stock levels and effective cost control.
• Manage relationships with relevant office suppliers and service providers, ensuring services are delivered to the required standard and any issues are resolved promptly.
• Ensure Company records, databases and filing systems within the area of responsibility are maintained accurately, securely and efficiently.
• Prepare, review and format correspondence, reports, documentation and other materials as required.
• Provide administrative support to the HR function, including assisting with recruitment administration, interview arrangements, onboarding and induction processes.
• Assist with maintaining accurate and confidential employee records, ensuring documentation and systems are kept up to date.
• Support HR administration relating to employee absence, training, benefits and other employee-related processes as required.
• Assist with the preparation of HR correspondence and documentation, ensuring accuracy, confidentiality and appropriate approval.
• Support the onboarding and offboarding of employees, coordinating with relevant departments to help ensure a professional and well-organised employee experience.
• Handle sensitive Company, employee and customer information with the highest levels of confidentiality and discretion.
• Monitor standards, workloads and processes within the office administration function, proactively identifying opportunities to improve efficiency, service and ways of working.
• Lead by example in providing a positive, proactive and professional approach, encouraging high standards of customer service and teamwork within the team.
• Support, coach and develop direct reports through regular communication, feedback and performance management in line with Company processes.
• Ensure appropriate procedures and processes are documented and followed to provide effective cover and continuity across reception and office administration activities.
• Work collaboratively with colleagues and managers across the business to identify administrative requirements and provide practical support where required.
• Ensure all duties are carried out in accordance with Company policies, procedures and standards.
• Undertake any other reasonable duties appropriate to the role as requested by line management.

Personal Requirements:

• An energetic, enthusiastic and positive approach, with the confidence to take ownership of the office environment and administrative function.
• Previous experience within an office management, senior administration, team leader or similar role.
• Previous experience of managing, supervising or supporting the development of others would be advantageous.
• Strong leadership and people management skills, with the ability to set clear expectations, organise workloads and maintain high standards.
• A friendly, confident and professional manner, with a strong understanding of the importance of excellent customer service and creating a positive first impression.
• Excellent organisational and administrative skills, with the ability to coordinate multiple activities and priorities effectively.
• Excellent communication and interpersonal skills, both verbal and written, with the confidence to communicate effectively with colleagues at all levels of the business.
• Professional and confident telephone manner.
• Strong IT skills, including Microsoft Office applications, with the ability to learn and use Company systems effectively.
• High levels of attention to detail and accuracy across both manual and systems-based work.
• Ability to multitask effectively, prioritise workloads and respond positively to changing demands throughout the working day.
• Ability to remain calm, positive and professional when working under pressure.
• A proactive and solutions-focused approach, with the confidence to use initiative, make appropriate decisions and see tasks through to completion.
• Strong teamwork skills and the ability to build effective working relationships across all departments.
• An understanding of the importance of confidentiality and discretion, particularly when dealing with employee and HR-related information.
• A willingness to provide hands-on support across reception and office administration when required, leading by example and supporting the wider team.
• Great enthusiasm and attitude for the role, with a desire to continuously improve standards and the experience provided to colleagues, customers and visitors.
• Reliable, punctual and well organised, with the ability to work effectively to deadlines.
• A professional and presentable manner appropriate to a role responsible for the office and front-of-house environment.

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