Senior Business Analyst - Insurance - Hybrid

Purpose of the Role To bridge the gap between technical process documentation and practical, business-friendly process flows that can be used for stakeholder training, adoption, and clarity across functions. What We Need This Person To Do Quickly Absorb Existing Technical Process Material Review and fully understand current technical process maps and documentation (e.g. Visio flows, ADO boards). Identify gaps, inconsistencies, or unclear areas in the existing process materials. Engage & Extract Real Process Detail from Business Stakeholders Proactively interview functional teams and process owners to gather the real-life, business-side view of processes. Clarify “what happens in reality” vs. what is described technically. Translate Technical Process Flows into Business-Friendly Process Maps Convert technical language/processes into clear, role-specific, function-based process descriptions. Deliver Visio outputs using business language like: “Marketing briefs campaign to Sales Ops Sales Ops uploads into CRM Sales rep executes outreach” – NOT technical API triggers or system events. Support Training Needs Design Work directly with the Head of Transformation to: Identify where process gaps impact training content. In creating the documentation support the creation of business-friendly process descriptions suitable for use in training materials and user guides. Lead on closing the gaps and unknowns in the training matrix based on actual business process flows. Operate with Speed & Minimal Hand-Holding Must be comfortable hitting the ground running: pick up incomplete or imperfect documentation, fill gaps through smart questioning, and rapidly produce useable business outputs. Experience in “mid-flight” projects where everything is not yet clean or perfectly defined is essential. Essential Skills & Experience Proven ability to translate complex technical process maps into practical, business-useable documentation. Strong stakeholder interviewing skills to gather missing detail from business teams. Expertise in process mapping tools (Visio) & documentation (Confluence, PPT, Word). Experience working in transformation or technology-driven change environments. Comfortable working at pace with ambiguity, incomplete information, and evolving processes.