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- Tasks: Guide enterprise clients in adopting and scaling GenAI adtech solutions.
- Company: Join a leading MarTech client focused on innovative GenerAI technologies.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be at the forefront of GenAI, making a real impact on client success and satisfaction.
- Qualifications: 5+ years in account management or customer success, especially with Generative AI.
- Other info: We provide detailed insights into the company and interview process.
The predicted salary is between 48000 - 72000 £ per year.
** Experience with GenAI technologies required** We’re working with one of our most exciting MarTech clients to recruit a Customer Success Manager who will partner with enterprise businesses, guiding them through the adoption and scaling of our client’s GenAI adtech platform. Your mission will be to educate clients regarding the value of GenAI, demonstrating how it can be integrated into workflows and processes. You will assist in navigating any uncertainties, driving client adoption, and helping to unlock the full potential of GenAI within their organisations. You will need to be a great communicator, someone who is comfortable in working in a scaling business and keen crack on with the job. Success will be measured in terms of customer satisfaction and revenue growth a sales focussed mindset is key. Experience required: 5+ years of experience in account management or customer success with a focus on Generative AI platforms/products. Proven track record of successfully onboarding and expanding enterprise accounts. Demonstrated ability to manage senior client relationships and drive growth. We’ve recruited a number of hires into this organisation, so can talk you through the company and the interview process in depth. If you are ready for your next challenge, get in touch today.
Customer Success Manager - GenAI employer: Beagle Talent
Contact Detail:
Beagle Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - GenAI
✨Tip Number 1
Familiarize yourself with the latest trends and technologies in Generative AI. Being well-versed in the current landscape will not only help you during interviews but also demonstrate your genuine interest and expertise in the field.
✨Tip Number 2
Network with professionals in the MarTech and GenAI sectors. Attend industry events, webinars, or online forums to connect with potential colleagues and learn more about the challenges they face, which can give you valuable insights for your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully onboarded and expanded enterprise accounts in your previous roles. Highlighting these experiences will showcase your ability to drive growth and manage senior client relationships effectively.
✨Tip Number 4
Research the company culture and values of our client. Understanding their mission and how they integrate GenAI into their workflows will allow you to tailor your conversations and demonstrate that you're a great fit for their team.
We think you need these skills to ace Customer Success Manager - GenAI
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your 5+ years of experience in account management or customer success, particularly with Generative AI platforms. Use specific examples to demonstrate your track record in onboarding and expanding enterprise accounts.
Showcase Communication Skills: Since the role requires great communication skills, include instances where you successfully managed senior client relationships. Highlight any experiences that showcase your ability to educate clients and drive adoption of new technologies.
Demonstrate Sales Focus: Illustrate your sales-focused mindset by providing examples of how you've contributed to customer satisfaction and revenue growth in previous roles. This could include metrics or achievements that reflect your impact on business outcomes.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the posting, such as 'GenAI', 'customer success', and 'enterprise accounts', to ensure your application stands out to recruiters.
How to prepare for a job interview at Beagle Talent
✨Showcase Your GenAI Knowledge
Make sure to highlight your experience with GenAI technologies during the interview. Be prepared to discuss specific projects or use cases where you've successfully implemented these technologies, as this will demonstrate your expertise and understanding of the field.
✨Communicate Effectively
As a Customer Success Manager, strong communication skills are essential. Practice articulating complex concepts in a simple way, especially how GenAI can be integrated into workflows. This will show that you can effectively educate clients and address their concerns.
✨Demonstrate a Sales-Focused Mindset
Since success is measured by customer satisfaction and revenue growth, be ready to discuss how you've driven growth in previous roles. Share examples of how you've expanded enterprise accounts and contributed to overall business success.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and client management skills. Think of situations where you've navigated challenges with clients, particularly in adopting new technologies, and be ready to explain your approach and the outcomes.
