Key Account Manager -Service (Permanent) in Christchurch

Purpose Working closely with the Chief Commercial Officer, act as the primary commercial interface for designated key customer accounts, ensuring alignment with business objectives, maximising customer satisfaction, and securing profitable long-term relationships. Context Operating within a fast-paced, precision-driven aerospace manufacturing environment. The role supports the company’s commercial growth strategy, working closely with senior stakeholders and cross-functional teams to ensure delivery excellence and customer satisfaction, operating under strict regulatory and quality requirements Key Accountabilities Serve as the main point of contact for allocated customer accounts, building trusted and strategic relationships that align with customer and company goals. Lead all commercial interactions with key accounts, including proposals, quotations, pricing negotiations, and contract renewals, ensuring profitability and compliance. Monitor and manage contract performance, ensuring adherence to delivery schedules, quality standards, and SLAs. Collaborate with cross-functional teams—including operations, engineering, and supply chain—to ensure on-time delivery and resolution of technical or logistical challenges. Conduct regular account reviews and business planning sessions with customers to understand future needs and identify areas for additional value creation. Track and report on account performance metrics such as revenue, margin, order intake, and customer satisfaction scores, providing insights and forecasts to senior management. Coordinate internal resources to support new product introduction (NPI), engineering changes, and ramp-up/ramp-down activities specific to customer programs. Represent the customer voice internally, advocating for their needs while balancing business priorities and constraints. Identify, evaluate, and pursue growth opportunities within existing accounts through upselling, cross-selling, and deepening customer integration. Ensure all account activities are documented and updated in CRM systems, maintaining data integrity and supporting business decision-making. Experience and Capabilities Aerospace industry standards and commercial practices. Contract management and negotiation. Account management and customer relationship principles. Basic knowledge of engineering/manufacturing processes. CRM systems and commercial reporting tools. Success Measures Achievement of revenue and profitability targets for key accounts High customer satisfaction and retention scores Successful contract negotiations and renewals Accurate sales forecasts and contribution to business planning Effective cross-functional collaboration and issue resolution