At a Glance
- Tasks: Manage key customer accounts and ensure their satisfaction while driving business growth.
- Company: Dynamic aerospace manufacturing company focused on innovation and collaboration.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Join a team that values collaboration and offers excellent career progression.
- Why this job: Be the voice of the customer and make a real impact in a fast-paced industry.
- Qualifications: Experience in engineering processes and strong communication skills are essential.
The predicted salary is between 45000 - 60000 £ per year.
Working closely with the Head of Business Development, act as the primary commercial interface for designated key customer accounts, ensuring alignment with business objectives, maximising customer satisfaction, and securing profitable long-term relationships.
Operating within a fast-paced, precision-driven aerospace manufacturing environment, the role supports the company's commercial growth strategy, working closely with senior stakeholders and cross-functional teams to ensure delivery excellence and customer satisfaction, operating under strict regulatory and quality requirements.
Key Accountabilities- Act as the primary point of contact for assigned customer accounts, building strong, collaborative relationships aligned with both customer and company objectives.
- Support a range of commercial activities across key accounts, including proposals, quotations, pricing negotiations, and contract reviews.
- Monitor and manage contract performance, driving adherence to delivery schedules by working closely with internal teams and participating in regular planning sessions.
- Collaborate cross-functionally with operations, engineering, and supply chain teams to ensure on-time delivery and effective resolution of technical, contractual, and logistical challenges.
- Conduct regular orderbook reviews with customers to ensure the alignment of priorities, maintain visibility of future demand, and identify opportunities to add further value.
- Track and report on account performance metrics, including orderbook status and value, order intake, risks, opportunities, and customer satisfaction, providing clear insights and forecasts to senior management.
- Represent the voice of the customer internally, advocating for their needs while balancing wider business priorities.
- Host customers on site and attend customer locations for account reviews, orderbook alignment, and scoping of current and future work.
- Essential: Strong understanding of engineering and/or manufacturing processes.
- Confident presenting and reporting to both peers and senior stakeholders.
- Experience working cross-functionally, able to take ownership of tasks and collaborate with technical teams in a fast-paced environment.
- Customer-focused mindset, with the ability to build and maintain open, effective communication channels.
- Clear and concise communication skills, both written and verbal, across multiple formats.
- Proficient in Microsoft Excel, Word and PowerPoint.
- Demonstrable capability to plan activities within a manufacturing environment.
- Desirable: Understanding of aerospace industry commercial practices.
- Experience in account management, contract management and negotiation.
- Growth mindset, able to identify sales opportunities with current customer base.
- Achievement of revenue targets for key accounts.
- High customer satisfaction and retention scores.
- Successful contract negotiations and renewals.
- Accurate sales forecasts and contribution to business planning.
- Effective cross-functional collaboration and issue resolution.
Key Account Manager in Christchurch employer: Beagle Aircraft
As a Key Account Manager in our dynamic aerospace manufacturing environment, you will thrive in a culture that prioritises collaboration, innovation, and customer satisfaction. We offer competitive benefits, a commitment to employee development, and the opportunity to work alongside industry experts, ensuring your growth and success while contributing to our commercial objectives. Join us to be part of a forward-thinking team that values your contributions and fosters a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Christchurch
✨Tip Number 1
Network like a pro! Get out there and connect with people in the aerospace industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to potential contacts. You never know who might help you land that Key Account Manager role!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their key accounts, recent projects, and challenges they face. This will not only impress your interviewers but also help you tailor your answers to show how you can add value.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience in account management and how it aligns with the company's objectives. Use specific examples to demonstrate your customer-focused mindset and ability to collaborate cross-functionally.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who can drive customer satisfaction and contribute to our growth. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Key Account Manager in Christchurch
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Key Account Manager role. Highlight your experience in account management and any relevant engineering or manufacturing knowledge that aligns with our needs.
Showcase Your Communication Skills:Since clear communication is key, use your application to demonstrate your written skills. Keep it concise and professional, but let your personality shine through to show us you’re a great fit for our team.
Highlight Cross-Functional Experience:We love candidates who can work across teams! Share examples of how you've collaborated with different departments in past roles, especially in fast-paced environments like aerospace manufacturing.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Beagle Aircraft
✨Know Your Accounts Inside Out
Before the interview, dive deep into the key accounts you'll be managing. Understand their business objectives, challenges, and how your role can add value. This will show your potential employer that you're not just interested in the job, but also in the success of their customers.
✨Showcase Your Cross-Functional Skills
Be ready to discuss your experience working with different teams. Highlight specific examples where you collaborated with engineering, operations, or supply chain teams to solve problems or improve processes. This will demonstrate your ability to thrive in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific situations, like contract negotiations or customer complaints. Prepare by thinking through past experiences where you successfully navigated similar challenges, focusing on your problem-solving skills and customer-focused mindset.
✨Bring Data to the Table
Since tracking account performance metrics is crucial, come prepared with examples of how you've used data to drive decisions in previous roles. Whether it's sales forecasts or customer satisfaction scores, showing your analytical side will impress the interviewers.
