Medical Receptionist in Skelmersdale

Beacon Primary Care is an innovative and forward-thinking practice serving approximately 17,000 patients across West Lancashire. We are looking for a dedicated and enthusiastic medical receptionist to join our busy and supportive team at North Meols Medical Centre. This is an excellent opportunity for someone who thrives in a fast‑paced environment and is passionate about delivering high‑quality patient care.

As a Medical Receptionist, you will play a key role in ensuring the smooth day‑to‑day running of the practice. You will be the first point of contact for patients and will provide a professional, friendly, and efficient service at all times. The successful candidate will be an excellent communicator, highly motivated with the skills to undertake a variety of reception duties to assist in the smooth running of the practice. The post holder will have the ability to think on their feet, influence and inspire others to work with them, and be able to deliver work in a highly pressured and fast paced environment. We are seeking a proactive receptionist to join our dynamic primary care team.

Duties and Responsibilities:

• Opening and securing the practice premises in line with practice protocols
• Maintaining and monitoring the appointments system
• Processing patient requests for appointments, home visits, and telephone consultations
• Directing patients and callers to the appropriate healthcare professional or service
• Handling incoming and outgoing mail
• Taking accurate messages and ensuring timely communication with relevant staff
• Entering, updating, and managing patient data in line with practice procedures
• Responding to enquiries from patients, team members, and external healthcare providers
• Supporting the clinical team by preparing and clearing consulting rooms when required
• Providing general administrative and clerical support to the practice team

Please note that duties may vary from time to time under the direction of the Senior Receptionist or Deputy Practice Manager, depending on the needs of the practice.

We are committed to the health and wellbeing of our staff and have recently introduced a dedicated Health and Wellbeing Lead and Champion to support this. We also offer a wide range of training and development opportunities, ensuring our team can continue to grow and thrive in their roles. As an innovative practice, we deliver all national and local enhanced services and continually look for ways to improve and expand our care. We also hold a monthly whole‑practice study day, where all team members come together for learning, development, and collaboration.

Our multidisciplinary team includes 7 GPs, GP Registrars, an Advanced Nurse Practitioner (ANP), Nurse Prescribers, Practice Nurses, Pharmacists, a Community Paramedic, and Healthcare Assistants (HCAs).