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- Tasks: Support patients with medical queries and ensure they receive the right care.
- Company: Beacon Medical Group, a forward-thinking healthcare provider.
- Benefits: Induction programme, CPD opportunities, and regular training events.
- Other info: Join a dynamic team dedicated to improving community health services.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Experience in call handling preferred, but full training provided.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for an experienced call handler to join the Beacon Medical Group phone hub team. This role is to support our patients with their medical queries and ensure that they are signposted to the correct care first time. Your role as a call handler will be varied and good communication with patients and colleagues will be key. Our focus is on improving services and providing high quality care to our patients whilst supporting the local health system to build sustainable integrated services to meet the current and future health and wellbeing needs of the communities we serve.
Benefits:
- Induction programme
- Protected learning time
- Cross site practice meetings
- Practice internal training events
- Opportunity for CPD
- Regular reviews
- Staff communications group
The successful applicant will help provide support to our patients using excellent customer service skills and ensure that accurate data inputting and general note keeping information into our clinical system is maintained at all times. Our patients have multiple means of contact into our service, and you will be expected to support them over the phone, face to face and via digital format. The right candidate will preferably have experience in these areas, but full training will be provided. Following GDPR guidance, work with a fast pace to a high quality across all areas of our phone hub role. Knowledge of medical reception work is preferable, being able to follow all practice guidelines, policies & procedures is essential. The role is varied and will keep any candidate interested day to day.
The ideal candidate must have a flexible can do attitude with a passion for excellence and an ability to work well within a team. Beacon Medical Group Practice is a single practice, Primary Care Network (PCN), providing care to 43,000 patients across Plympton and the South Hams. We are a team of partners, salaried GPs, paramedics, clinical pharmacists, pharmacy technicians, practice and specialist nurses, HCAs, phlebotomists, first contact physios, social prescribers, advanced clinical practitioners, clinical practitioners and administrative support staff. Our mission is to give all our patients the right care, at the right time, in the right place. We are a forward-thinking partnership always looking for opportunities to improve services for our patients. We have a good reputation for delivering good healthcare, leading at scale and innovating primary care services. This is a really exciting time to be joining us as we diversify our teams, our partnership and services.
Patient Advisor - Phone Hub in Plymouth employer: Beacon
Contact Detail:
Beacon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor - Phone Hub in Plymouth
✨Tip Number 1
Get to know the company! Research Beacon Medical Group and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since the role involves supporting patients over the phone, it’s crucial to be clear and empathetic. Try role-playing with a friend to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Beacon Medical Group.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to improving patient care.
We think you need these skills to ace Patient Advisor - Phone Hub in Plymouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Advisor role. Highlight your experience in call handling and customer service, as well as any relevant medical reception knowledge. We want to see how you fit into our mission of providing excellent care!
Show Off Your Communication Skills: Since this role is all about communication, give us examples of how you've effectively interacted with patients or colleagues in the past. Whether it's over the phone, face-to-face, or digitally, we want to know how you can help us support our patients.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Beacon Medical Group!
How to prepare for a job interview at Beacon
✨Know Your Stuff
Before the interview, brush up on your knowledge of medical reception work and the specific services offered by Beacon Medical Group. Familiarise yourself with common medical queries and how to handle them effectively, as this will show your commitment to providing excellent patient care.
✨Show Off Your Communication Skills
Since the role involves a lot of interaction with patients and colleagues, practice articulating your thoughts clearly and concisely. Consider role-playing common scenarios you might encounter in the phone hub to demonstrate your ability to communicate effectively under pressure.
✨Emphasise Your Team Spirit
Highlight your ability to work well within a team during the interview. Share examples from your past experiences where you collaborated successfully with others, as this will resonate with their focus on building sustainable integrated services.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think about how you would manage a challenging patient query or a high-pressure situation, and be ready to discuss your thought process and actions.