Customer Development Manager (Account Executive) Sales Shoreditch, London, UK

Responsibilities

• You will be joining our expanding sales team, where your focus will be on driving revenue growth for the company by owning the full sales cycle for small-medium sized charities evaluating Beacon as their CRM.
• Leverage our strong lead generation engine (both inbound via marketing and outbound via our SDR team) to run high-velocity sales cycles, close deals, and maintain our >50% close rate.
• This role requires a strong results-orientation, curiosity, resilience, a desire to learn, and the ability to deeply understand and map a technical product to a charity’s business needs.
• Build a deep, practical knowledge of the Beacon CRM product.
• Lead complex, multi-stakeholder discovery calls to uncover deep business pain and urgency.
• Qualify incoming leads (using BANT) to protect your time and determine the best evaluation path.
• Take control of the sales process, guiding potential customers through their buying journey with confidence and expertise.
• Deliver highly tailored product demonstrations that map Beacon’s technical capabilities, features and value directly to the charity’s needs and commercial outcomes, whilst confidently handling common objections.
• Maintain ruthless pipeline hygiene and accurately forecast deal closures using structured frameworks like MEDDIC.
• Consistently meet and exceed your targets for closing new revenue.
• Build long-lasting relationships with Beacon implementation partners, and partners who refer customers to Beacon.

Requirements

• You’ll have relevant experience in a SaaS/software sales role, or equivalent B2B tech sales role.
• You’ll be as comfortable with technical details as you will be meeting customers and understanding how their charities operate.
• Ideal candidates will be able to demonstrate their ability to pick up new things quickly and communicate them in easy-to-understand language.
• You’ll need: 3+ years of experience in a quota-carrying technical (product) sales role.
• A proven track record of consistently meeting and exceeding revenue quotas in a B2B SaaS environment, with a firm grasp of your historical conversion metrics and deal velocity.
• Formal training or strong practical experience in structured sales methodologies (such as Sandler, Challenger, or MEDDIC).
• Highly commercially driven with a deep sense of ownership over your pipeline generation, forecasting accuracy, and professional development.
• The ability to maintain constructive tension in a deal, comfortably discussing budgets, timelines, and pushing back on unrealistic prospect demands.
• A genuine passion for the charity sector, combined with the ability to quickly understand an organisation's operational bottlenecks.
• A friendly demeanour. Our customers are all charities, and part of Beacon’s brand is about us being smart, friendly, charming humans who know how to build genuine trust while confidently guiding a commercial sales process.
• The ability to support your peers and elevate the collective sales team, whether that’s sharing a successful email template, a clever objection-handle or feedback from a discovery call.
• Flawless written English, with the ability to write compelling business cases and pithy, engaging proposals.
• Experience with selling CRM, completing RFPs and knowledge of the charity sector would be a bonus.

Benefits

• 6 weeks (24 days) of holiday each year, plus bank holidays.
• 6-week fully paid sabbatical every 5 years.
• £60 bonus for every day of holiday you take.
• Banded salary system so that everyone is paid the same for doing the same job, with clear compensation growth.
• Guaranteed pay rise to adjust for inflation every 12 months.
• EMI-qualifying share options – you get to own a piece of the company.
• Climate-positive operations – your employment won’t harm the planet.
• Private pension – we match 150% of your pension contributions (up to 10%).
• Private health insurance with routine dental & optical cover.
• Modern parental leave policy (12 weeks at full pay, the same for everyone, regardless of gender or circumstances).
• Cycle-to-work scheme.

Relocation

• If you don’t live in London but would be happy to relocate, we can pay up to £4,000 (tax-free) to help with your relocation costs.

Work Environment

• This is not a remote role. We prefer to work together in our office (4-6 New Inn Broadway, London, EC2A 3PR).
• While you will be based in the office, you can work from home when you need to.
• Our office is wheelchair accessible.
• We’re happy to pay for appropriate travel costs if needed.