Customer Development Manager

Responsibilities

You will be joining our expanding sales team, where your focus will be on driving revenue growth for the company by owning the full sales cycle for charities (mostly small‑medium sized), who are evaluating Beacon as their CRM. We have a strong lead generation engine (both inbound via marketing and outbound via our SDR team) and it will be your responsibility to run high‑velocity sales cycles, close these deals and maintain our >50% close rate. This role requires a strong results‑orientation, curiosity, resilience, a desire to learn, and the ability to deeply understand and map a technical product to a charity’s business needs.

You will:

• Build a deep, practical knowledge of the Beacon CRM product.
• Lead complex, multi‑stakeholder discovery calls to uncover deep business pain and urgency.
• Qualify incoming leads (using BANT) to protect your time and determine the best evaluation path.
• Take control of the sales process, guiding potential customers through their buying journey with confidence and expertise.
• Deliver highly tailored product demonstrations that map Beacon’s technical capabilities, features and value directly to the charity’s needs and commercial outcomes, whilst confidently handling common objections.
• Maintain ruthless pipeline hygiene and accurately forecast deal closures using structured frameworks like MEDDIC.
• Consistently meet and exceed your targets for closing new revenue.
• Build long‑lasting relationships with Beacon implementation partners, and partners who refer customers to Beacon.

Requirements

You’ll have relevant experience in a SaaS / software sales role, or equivalent B2B tech sales role. You’ll be as comfortable with technical details as you will be meeting customers and understanding how their charities operate. Ideal candidates will be able to demonstrate their ability to pick up new things quickly and communicate them in easy to understand language.

You’ll need:

• 3+ years of experience in a quota‑carrying technical (product) sales role.
• A proven track record of consistently meeting and exceeding revenue quotas in a B2B SaaS environment, with a firm grasp of your historical conversion metrics and deal velocity.
• Formal training or strong practical experience in structured sales methodologies (such as Sandler, Challenger, or MEDDIC).
• Highly commercially driven with a deep sense of ownership over your pipeline generation, forecasting accuracy, and professional development.
• The ability to maintain constructive tension in a deal, comfortably discussing budgets, timelines, and pushing back on unrealistic prospect demands.
• A genuine passion for the charity sector, combined with the ability to quickly understand an organisation’s operational bottlenecks.
• A friendly demeanour. Our customers are all charities, and part of Beacon’s brand is about us being smart, friendly, charming humans who know how to build genuine trust while confidently guiding a commercial sales process.
• The ability to support your peers and elevate the collective sales team, whether that’s sharing a successful email template, a clever objection‑handle or feedback from a discovery call.
• Flawless written English, with the ability to write compelling business cases and pithy, engaging proposals.
• Experience with selling CRM, completing RFPs and knowledge of the charity sector, would be a bonus.

Benefits

Our customers are all charities – you’ll get to build your career whilst having a genuinely positive impact on the world.

• Four day work week. Our working model gives everyone a 3 day weekend, every week.
• We’ll give you 6 weeks (24 days) of holiday every year, plus bank holidays.
• 6 week fully paid sabbatical every 5 years.
• Taking time off is important. And we really mean it: We’ll pay you a £60 bonus for every day of holiday you take.
• Banded salary system so that everyone is paid the same for doing the same job, and compensation growth within the organisation is clear.
• Guaranteed pay rise to adjust for inflation every 12 months.
• EMI‑qualifying share options – you get to own a piece of the company.
• Beacon is climate positive (beyond carbon neutral), so your employment won’t hurt the planet.
• A proper pension – we’ll match 150% of your pension contributions (up to 10%).
• Private health insurance with routine dental & optical cover.
• Modern parental leave policy (12 weeks at full pay, and it’s the same for everyone, regardless of gender or circumstances).
• Cycle to work scheme.

Working together

As a team we prefer to be together in our office (4‑6 New Inn Broadway, London, EC2A 3PR) and we’d want you to join us – so this is not a remote role. We offer flexible working hours and while your usual place of work will be with us in the office, you can work home when you need to. If you don’t live in London but would be happy to relocate, we can pay up to £4,000 (tax free) to help with your relocation costs.

We passionately believe in doing our part to address the tech sector’s diversity problem. We believe that in building diversity we build strength. We encourage everyone with the required skills to apply, we consider building a diverse and representative team to be critical to our success, and we actively pursue building a more diverse team. We have a banded salary system to ensure that nobody is paid differently for the same role. Salaries across the organisation, including executive pay, are entirely transparent. Our parental leave policy provides for 12 weeks of full pay, and can be taken by any parent, regardless of their new parenting circumstances.