Technical Product Manager Tech Shoreditch, London, UK in City of London

We’re looking for an amazing Technical Product Manager to help us take our CRM to the next level. At Beacon, we’re a growing technology startup building the best nonprofit-focused CRM in the world. We passionately believe in the power of technology to make a difference. Chris and David, both software engineers, founded Beacon in 2017 to build a new kind of charity CRM using the latest technology and design principles. Now hundreds of innovative charities around the world trust Beacon to run their core technology infrastructure. You can see a quick demo of our product here.

We have doing good at the core of our mission, but we’re also profitable, privately owned, and our goals are for long term sustainable growth - not making a quick buck for venture capitalists. At Beacon, we take building exceptional software very seriously. In a recent survey by Fundraising magazine, we were rated 4.9/5 on functionality and 5/5 on ease of use - we want to keep it that way! We take tremendous pride in building a CRM that’s easy for charities to use, and you’d be working to ensure that Beacon has a huge positive impact on charities every day.

Responsibilities

• Working with the Head of Product on high-level strategy to ensure Beacon has the largest positive impact on charities day to day.
• Manage part of our backlog of features, chores, and bugs (we use Shortcut). This includes gathering and synthesising feedback from the Customer Support, Customer Success, and Sales teams.
• Assist the Customer Support and Customer Success teams in diagnosing and resolving complex customer problems.
• You’ll be comfortable stepping up and taking charge of the situation when bad things happen. As alarms are blaring and deployments are failing, you’ll be cool as a cucumber.
• Talk to customers and partners regularly. You’ll need to seek out early adopters of features, gather and organise feedback, and keep our roadmap aligned with our customers’ needs.
• Develop a profound understanding of the Beacon product and contribute to product strategy.
• Be the main liaison between the Engineering team and the rest of the organisation.

Requirements

• At least 3 years of experience as a Product Manager at a B2B SaaS company.
• Demonstrable Technical Experience (for example, you may have worked as a Software Engineer, Data Analyst, or you could have a Computer Science degree).
• Experience interviewing directly with customers and creating features based on user needs.
• Absolutely superb communication skills. You need to be able to communicate effectively across all of Beacon’s internal teams, including the founders, engineers, customer success managers, and the sales team. You’ll also need to be charming and friendly with external parties such as Beacon customers, partners, and integration partners.

Our customers are all charities - you’ll get to build your career whilst having a genuinely positive impact on the world.

We’ll give you 6 weeks (24 days) of holiday every year, plus bank holidays, and a 6 week fully paid sabbatical every 5 years. Taking time off is important. And we really mean it: We’ll pay you a £60 bonus for every day of holiday you take. We have a banded salary system so that everyone is paid the same for doing the same job, and compensation growth within the organisation is clear. Guaranteed pay rise to adjust for inflation every 12 months. Beacon is climate positive (beyond carbon neutral), so your employment won’t hurt the planet. Learn more.

A proper pension - we’ll match 150% of your pension contributions (up to 10%). Private health insurance with routine dental & optical cover. Modern parental leave policy (12 weeks at full pay, and it’s the same for everyone, regardless of gender or circumstances). Cycle to work scheme.

Working together

As a team, we prefer to be together in our office (4-6 New Inn Broadway, London, EC2A 3PR) and we’d want you to join us - so this is not a remote role. We offer flexible working hours and while your usual place of work will be with us in the office, you can work from home when you need to. If you don’t live in London but would be happy to relocate, we can pay up to £4,000 (tax free) to help with your relocation costs.

We passionately believe in doing our part to address the tech sector's diversity problem. We believe that in building diversity we build strength. We encourage everyone with the required skills to apply, we consider building a diverse and representative team to be critical to our success, and we actively pursue building a more diverse team. We have a banded salary system to ensure that nobody is paid differently for the same role. Salaries across the organisation, including executive pay, are entirely transparent. Our parental leave policy provides for 12 weeks of full pay, and can be taken by any parent, regardless of their new parenting circumstances. We’re delighted to be certified by Bloody Good Period as a ‘Bloody Good Employer’, and we’re working towards becoming a certified BCorp.