At a Glance
- Tasks: Be the friendly face of our practice, managing appointments and supporting patients.
- Company: Join Beacon Primary Care, a community-focused practice serving 17,000 patients.
- Benefits: Enjoy a supportive team environment with flexible hours and career growth.
- Other info: Ideal for those looking to start a rewarding career in healthcare.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: GCSEs or equivalent experience, plus customer service skills.
The predicted salary is between 24000 - 28000 € per year.
Beacon Primary Care is a community practice serving approximately 17,000 patients across West Lancashire. We are seeking a dedicated and enthusiastic medical receptionist to join our busy and supportive team. In this role you will be the first point of contact for patients and will provide a professional, friendly, and efficient service at all times, ensuring the smooth day‑to‑day running of the practice.
Employment Details
- Hours: 30 hours over 5 days per week.
- Reports to: Practice Manager.
Key Responsibilities
- Open and secure the practice premises in accordance with established protocols.
- Manage and maintain the appointments system efficiently.
- Process patient requests for appointments, home visits, and telephone consultations.
- Signpost patients and callers to the appropriate healthcare professional or service.
- Handle, scan, and prioritize incoming and outgoing mail.
- Take accurate messages and ensure timely communication with relevant staff.
- Enter, update, and maintain patient records in line with practice procedures.
- Respond to enquiries from patients, colleagues, and external healthcare providers.
- Support the clinical team by preparing and clearing consulting rooms when required.
- Provide general administrative and clerical support to the wider team.
Qualifications
- GCSE level education or equivalent working experience.
- Experience in personal, telephone, or customer‑service environments.
- Good standard of English grammar and spelling.
- Accurate and thorough work, including filing.
- Computer skills with good keyboard speed.
- Friendly, approachable manner with good people skills.
- Clear and effective communication, written and verbal.
- Strong administrative and organisational skills with ability to prioritise work.
- Adaptable, flexible, and capable of working calmly under pressure.
- Ability to handle occasional exposure to challenging behaviour or emotional events.
- Respect for confidentiality and sensitive personal information.
- Positive team member, able to influence others constructively.
- Good attendance.
- Commitment to supporting a diverse population.
- Experience in a healthcare setting and clerical work is preferred.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check will be required.
Medical Receptionist / Scanning administrator in Ormskirk employer: Beacon Primary Care
Beacon Primary Care is an excellent employer, offering a supportive and collaborative work environment where you can make a real difference in the lives of our 17,000 patients. With opportunities for professional growth and development, we prioritise employee well-being and foster a culture of teamwork and respect. Join us in West Lancashire, where your contributions are valued and rewarded in a community-focused practice.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist / Scanning administrator in Ormskirk
✨Tip Number 1
Make sure you research Beacon Primary Care before your interview. Knowing about their services and values will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a medical receptionist, you'll be the first point of contact for patients. Role-play with a friend to get comfortable with handling different types of enquiries and scenarios.
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed appointments or handled busy situations in the past. This will demonstrate your ability to keep things running smoothly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy, which is a big plus for this role!
We think you need these skills to ace Medical Receptionist / Scanning administrator in Ormskirk
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and making a difference in the lives of our patients.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience. Focus on your customer service skills and any previous roles in healthcare or administration that showcase your ability to handle patient interactions smoothly.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re tech-savvy, which is a bonus!
How to prepare for a job interview at Beacon Primary Care
✨Know the Practice Inside Out
Before your interview, take some time to research Beacon Primary Care. Understand their values, services, and the community they serve. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a medical receptionist, you'll be the first point of contact for patients. Prepare examples that highlight your friendly and approachable manner. Think of times when you've successfully handled difficult situations or provided excellent customer service, as these will resonate well with the interviewers.
✨Demonstrate Organisational Skills
The role requires strong administrative skills, so be ready to discuss how you manage your time and prioritise tasks. You could mention specific tools or methods you use to stay organised, especially in a busy environment like a medical practice.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle challenging situations, such as dealing with upset patients or managing multiple tasks at once. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure.
