Medical Receptionist in Ormskirk

Beacon Primary Care is an innovative and forward-thinking practice serving approximately 17,000 patients across West Lancashire. We are looking for 2 dedicated and enthusiastic medical receptionist to join our busy and supportive team across the four locations.

This role is 5 hours per day Monday to Friday between 8am and 6:30pm one week of earlies and one week of lates on rotation.

This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about delivering high-quality patient care.

As a Medical Receptionist, you will play a key role in ensuring the smooth day-to-day running of the practice. You will be the first point of contact for patients and will provide a professional, friendly, and efficient service at all times.

The successful candidate will be an excellent communicator,highly motivated with the skills to undertake a variety of reception duties to assist in the smooth running of the practice. The post holder willhave the ability to think on their feet, influence and inspire others to workwith them, and be able to deliver work in a highly pressured and fast pacedenvironment.

We are seeking a proactive receptionist to join our dynamic primary care team. This is an excellent opportunityfor someone who thrives in a fast-paced environment andenjoys making a real difference.

Main duties of the job

Our receptionists are key members of the team, playing a vital role in ensuring the smooth and efficient running of the practice. You will be the first point of contact for patients, requiring excellent listening skills and the ability to appropriately signpost patients to the most suitable service or clinician.

Duties and responsibilities may include, but are not limited to:

• Opening and securing the practice premises in line with practice protocols
• Maintaining and monitoring the appointments system
• Processing patient requests for appointments, home visits, and telephone consultations
• Directing patients and callers to the appropriate healthcare professional or service
• Handling incoming and outgoing mail
• Taking accurate messages and ensuring timely communication with relevant staff
• Entering, updating, and managing patient data in line with practice procedures
• Responding to enquiries from patients, team members, and external healthcare providers
• Supporting the clinical team by preparing and clearing consulting rooms when required
• Providing general administrative and clerical support to the practice team

Please note that duties may vary from time to time under the direction of the Senior Receptionist or Deputy Practice Manager, depending on the needs of the practice.

About us

Beacon Primary Care is a forward-thinking and innovative practice. We pride ourselves on delivering high-quality, patient-centred care while supporting a positive and collaborative working environment for our staff.

Our multidisciplinary team includes 7 GPs, GP Registrars, an Advanced Nurse Practitioner (ANP), Nurse Prescribers, Practice Nurses, Pharmacists, a Community Paramedic, and Healthcare Assistants (HCAs).

Our experienced administrative team is made up of 18 receptionists (including a Head Receptionist at each location), 3 Clinical Coders, a Scanner, a Data Quality Lead, 2 Deputy Practice Managers, an Office Manager, and a Practice Manager.

We are committed to the health and wellbeing of our staff and have recently introduced a dedicated Health and Wellbeing Lead and Champion to support this. We also offer a wide range of training and development opportunities, ensuring our team can continue to grow and thrive in their roles.

As an innovative practice, we deliver all national and local enhanced services and continually look for ways to improve and expand our care. We also hold a monthly whole-practice study day, where all team members come together for learning, development, and collaboration.

Job responsibilities

JOB TITLE: RECEPTIONIST/ADMINISTRATOR

REPORTS TO: PRACTICE MANAGER

HOURS:

Job Summary:

Thepurpose of the role is to:

Offergeneral assistance to the practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone

Receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way

Undertakea variety of administrative duties to assist in the smooth running of thepractice including the provision of secretarial and clerical support toclinical staff and other members of the practice team

Facilitateeffective communication between patients, members of the primary health careteam, secondary care and other associated healthcare agencies

Duties andResponsibilities:

Theduties and responsibilities to be undertaken by members of the practiceadministration team may include any or all of the items in the followinglist. Duties may be varied from time totime under the direction of the Senior Receptionist/ Deputy Practice Manager,dependent on current and evolving practice workload and staffing levels:

• Openingup/locking-up of practice premises and maintaining security in accordance withpractice protocols
• Maintainingand monitoring the practice appointments system
• Processingpersonal and telephone requests for appointments, visits and telephoneconsultations and ensuring callers are directed to the appropriatehealthcare professional
• Processingand distributing incoming (and outgoing) mail
• Takingmessages and passing on information
• Scanning
• Computerdata entry/data allocation and collation; processing and recordinginformation in accordance with practice procedures
• Initiatingcontact with and responding to requests from patients, other team memberand associated healthcare agencies and providers
• Clearingconsulting rooms as required

Person Specification

Qualifications

• Person Specification
• Knowledge, training and experience
• A sound general education to GCSE level or equivalent or equivalent working experience.
• Experience of dealing with the general public, preferably in a customer service environment.
• A good standard of grammar and spelling in the English language
• The ability to produce accurate and thorough work, including alphabetical filing.
• Experience of using computers, with good keyboard skills.
• Personal skills and abilities
• A friendly and approachable manner, including good people skills.
• The ability to show understanding, care and assertiveness when appropriate.
• The ability to communicate clearly and effectively with a wide range of individuals (both written and verbal)
• Good administrative and organisational skills with the ability to prioritise work.
• A conscientious approach with the commitment to working in an adaptable and flexible manner.
• The ability to work calmly and effectively and able to deal with multiple demands even when busy.
• The ability to cope with occasional exposure to challenging behaviour, distressing circumstances or emotional events.
• The ability to deal with personal information sensitively and respect peoples right to confidentiality.
• The ability to work positively as a member of a busy team.
• The ability to influence others positively, negotiate constructively and resolve conflict successfully.
• The ability to give good and regular attendance.
• General
• A commitment to support the delivery of the best possible service to a diverse population.
• Training or qualifications in customer service, I.T. or other related areas.
• Experience of working in a healthcare setting.
• Experience of clerical work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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