At a Glance
- Tasks: Be the friendly face of our practice, managing appointments and supporting patients.
- Company: Join Beacon Primary Care, a community-focused practice serving 17,000 patients.
- Benefits: Enjoy a supportive team environment with flexible hours and career growth.
- Other info: Ideal for those looking to start a rewarding career in healthcare.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: GCSEs or equivalent experience, plus customer service skills.
The predicted salary is between 24000 - 28000 € per year.
Beacon Primary Care is a community practice serving approximately 17,000 patients across West Lancashire. We are seeking a dedicated and enthusiastic medical receptionist to join our busy and supportive team. In this role you will be the first point of contact for patients and will provide a professional, friendly, and efficient service at all times, ensuring the smooth day‑to‑day running of the practice.
Employment Details
- Hours: 30 hours over 5 days per week.
- Reports to: Practice Manager.
Key Responsibilities
- Open and secure the practice premises in accordance with established protocols.
- Manage and maintain the appointments system efficiently.
- Process patient requests for appointments, home visits, and telephone consultations.
- Signpost patients and callers to the appropriate healthcare professional or service.
- Handle, scan, and prioritize incoming and outgoing mail.
- Take accurate messages and ensure timely communication with relevant staff.
- Enter, update, and maintain patient records in line with practice procedures.
- Respond to enquiries from patients, colleagues, and external healthcare providers.
- Support the clinical team by preparing and clearing consulting rooms when required.
- Provide general administrative and clerical support to the wider team.
Qualifications
- GCSE level education or equivalent working experience.
- Experience in personal, telephone, or customer‑service environments.
- Good standard of English grammar and spelling.
- Accurate and thorough work, including filing.
- Computer skills with good keyboard speed.
- Friendly, approachable manner with good people skills.
- Clear and effective communication, written and verbal.
- Strong administrative and organisational skills with ability to prioritise work.
- Adaptable, flexible, and capable of working calmly under pressure.
- Ability to handle occasional exposure to challenging behaviour or emotional events.
- Respect for confidentiality and sensitive personal information.
- Positive team member, able to influence others constructively.
- Good attendance.
- Commitment to supporting a diverse population.
- Experience in a healthcare setting and clerical work is preferred.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check will be required.
Medical Receptionist / Scanning administrator employer: Beacon Primary Care
Beacon Primary Care is an excellent employer, offering a supportive and collaborative work environment where you can make a real difference in the lives of our 17,000 patients. With a commitment to employee growth and development, we provide opportunities for training and advancement within the healthcare sector, all while fostering a culture of respect and teamwork in the heart of West Lancashire.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist / Scanning administrator
✨Tip Number 1
Make sure you research Beacon Primary Care before your interview. Knowing about their services and values will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a medical receptionist, you'll be the first point of contact for patients. Role-play with a friend to get comfortable with handling different types of enquiries and scenarios.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Medical Receptionist / Scanning administrator
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and making a difference in the lives of our patients.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience. Focus on your customer service skills and any previous roles in healthcare or administration that showcase your ability to handle patient interactions smoothly.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Beacon Primary Care
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with appointment systems, patient communication, and administrative tasks. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As the first point of contact for patients, your interpersonal skills are crucial. Prepare examples of how you've handled customer service situations in the past, especially in challenging scenarios. This will demonstrate your ability to remain calm and professional under pressure.
✨Highlight Your Organisational Skills
Being organised is key in this role. Bring up specific instances where you've successfully managed multiple tasks or prioritised work effectively. This could be from previous jobs or even volunteer experiences. It shows you can handle the busy environment of a medical practice.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the practice, team dynamics, or patient care strategies. This not only shows your enthusiasm but also helps you gauge if the practice is the right fit for you.
