Quality & Outcomes Framework (QOF) Support Admin (Mat Cover) in Plymouth

An exciting opportunity has arisen for a QOF Support Administrator to join the Business Intelligence team at Beacon Medical Group. This is a temporary maternity cover position of 22.5 hours per week.

The working pattern for this position is:

• Wed: 09:00 - 17:00
• Thur: 09:00 - 17:00
• Fri: 09:00 - 17:00

The postholder will run their own areas of our Quality and Outcomes Framework (QOF) and similar schemes, keeping up to date with any changes and fully understanding any business rules that are published. They will be required to play a central role in the delivery of QOF, supporting the practice to deliver best care to our patients ensuring all long-term condition reviews are attended, and routine data gathering. The postholder will be responsible for prioritisation of their own workload, often to changing deadlines and priorities. We are looking for someone who can effectively work as part of a team, has an eye for detail, is proud of their work and ensures everything is fully documented and delivered to high a standard. A working knowledge of general practice is desirable.

Main duties of the job:

• This is a varied administrative role providing dedicated support to the business agenda.
• To play an active role to support patient care by ensuring checks are carried out promptly and patients' needs are recorded through coding.
• To assist the business intelligence team to co-ordinate all matters concerned with the delivery of QOF and similar schemes.
• Assisting the business intelligence team with the recall process to enable the practice to meet its QOF targets.
• To ensure the administration of QOF within the Practice are carried out within the Practice's guidelines and policies.
• To run set quality outcome framework domain, following annual NHS guidelines, ensuring all targets are met.
• Other work as required to meet the administration support needs of the Business intelligence team, allocated by the team leader.

About us:

Beacon Medical Group Practice is a single practice, Primary Care Network (PCN), providing care to 43,000 patients across Plympton and the South Hams. We are a team of Partners, Salaried GPs, Paramedics, Clinical Pharmacists, Pharmacy Technicians, Practice and specialist Nurses, HCAs, Phlebotomists, First Contact Physios, Social Prescribers, Advanced Clinical Practitioners, Clinical Practitioners and Administrative support staff. Our mission is to give all our patients the right care, at the right time, in the right place. We are a forward-thinking partnership always looking for opportunities to improve services for our patients. We have a good reputation for delivering good healthcare, leading at scale and innovating primary care services. This is a really exciting time to be joining us as we diversify our teams, our partnership and services. If you join our team; you will receive support, opportunities to grow in your role, training, and work with colleagues who care about you.

Key Responsibilities:

• Quality and outcome framework (QOF)
• Recalls
• Coding
• Administrative
• Confidentiality
• Equality and Diversity
• Personal/Professional Development
• Health and Safety
• Communication

Contribution to the implementation of services:

• To be responsible for your own continuing self-development, undertaking training as appropriate.
• To undertake other duties appropriate to the grading of the post as required.
• Must be able to work flexible hours.

Quality and outcome framework (QOF):

• Run & be responsible for set QOF domain following QOF guidelines.
• Contact patients using letter, SMS, email & phone call to ensure contact is made with patients in correct time scales.
• Ensuring patients are booked into the correct clinics for owned QOF domain.
• Achieving QOF targets in a timely manner to set business targets.

Recalls:

• Action Recalls within own area of responsibility; Child Immunisations, Woman's health etc.
• Completion of Childhood Immunisation Returns if this is an area of responsibility.

Coding:

• Assist the Business Intelligence team with audits related to QOF and Enhanced services, updating and amending coding as required.
• Ensure accurate read-coding.
• Support dealing with queries relating to coding, where suitable.

Administrative:

• Support the business intelligence team with any Admin work, folding letters in envelopes, adding information leaflets.
• Liaising with the patient liaison manager ensuring promotions for health awareness & promotions run alongside business plan.

Confidentiality:

The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and the business. In the performance of the duties outlined in this job description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Personal/Professional Development:

The postholder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The postholder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Contribution to the implementation of services:

The postholder will:

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Health and Safety:

Ensure all members of staff comply with the Group's health and safety policy. Carry out risk assessments to comply with current Health and Safety legislation. Ensure any health and safety concerns are reported to the Operations Manager. To be aware of and adhere to applicable practice rules, regulations, legislation and procedures, national legislation (Health and Safety, COSHH, Data Protection).

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues. Act in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with group processes and policies and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner that is welcoming, non-judgemental and respects the individuals' circumstances, feelings, priorities and rights.

The details contained in this job description are not exhaustive and may change as the post develops.

Governance:

Identify and record risks and issues, developing contingency plans with service and contract leads. Ensure the PCN is compliant with health and safety policies and procedures to reflect current best practice. Ensure that the PCN board and Clinical Director adhere to the governance structure as set out in the network agreement.

Confidentiality:

To maintain confidentiality of information acquired in the course of undertaking duties for the practice.

Person Specification:

The candidate must demonstrate an understanding of our values.

Qualifications:

• Evidence of a good general standard of education.
• NVQ Administration level 3 or equivalent level of experience or experience in similar role will be considered.

Experience:

• Used to working in a high volume office environment.
• Able to work under pressure and to tight deadlines.
• Dealing with public enquiries.
• Previous experience of data entry/coding.
• Knowledge of the Data Protection act and how this is applied in practice.
• Understanding of databases, coding and extraction of data for reporting purposes.
• Previous experience working in an administrative role within a GP practice.
• 2 years experience of clinical coding.
• Understanding of QOF and Enhanced Services and how accurate coding supports delivery.
• Ability to produce reports for quality audits.

Skills:

• Computer skills including good knowledge of databases and record keeping, Microsoft Word and Excel.
• Good organisational and time management skills.
• Excellent Interpersonal skills.
• Team player.
• Ability to co-ordinate tasks.
• Ability to prioritise and manage own workload against changing priorities, delegating where appropriate.
• Good communication skills both verbal and in writing.
• Flexible approach to work.
• Accurate keyboard/data entry skills.
• Ability to work using own initiative under minimum supervision.
• Recognise own development needs and recognise how these may be met.
• Good working knowledge and experience of using SystmOne including; read coding, electronic discharges, OOH reporting.
• Data Analysis.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.