Care Co-ordinator in Plymouth

Are you looking to challenge yourself and help improve healthcare outcomes for our more vulnerable patients including those with Learning Disabilities, mental health conditions and dementia? An exciting opportunity has come up for a Care Co-ordinator. This post is a critical and evolving post to support the delivery of personalised care to identified cohorts of patients and includes within its scope development of reasonable adjustments recording and support for veterans.

The successful candidate will have experience of working in a health or social care setting, be patient focused, self-motivated and able to work with minimum supervision to plan and co-ordinate their day-to-day work to meet the needs of patients and the practice. This will involve day to day contact with patients and/or their carers and regular liaison with our GPs, Social Prescribers and other healthcare professionals across the practice and external agencies. In addition, the successful candidate will be familiar with running and compiling reports and taking on specific projects. This is a varied role requiring good administrative, communication, numeracy and literacy skills. This is for 34 hours over 5 days. Further part-time options are available for the right candidates.

Main duties of the job

• Work with the primary care team to proactively identify and manage a caseload of patients who would benefit from additional support to deliver personalised care for these individuals.
• Identify cohorts of patients with learning disabilities, mental health conditions and dementia who require annual reviews, contact and work with these patients to organise review appointments.
• Identify the care and support needs of these patients and ensure there is a care plan or health action plan in place.
• Provide coordination and navigation through relevant pathways, liaising with local support services, professionals, and wider stakeholders.
• Be sensitive to the complex needs of patients.
• Identify patients who may benefit from additional support to access services, support patients to be more prepared for appointments and to have shared decision-making conversations.
• Be responsible for improving healthcare outcomes by helping with enhanced services, QOF and IIF work in the practice.
• Co-ordination and support of any reports and audits required.
• To support and work closely with other care co-ordinators and management.

Person Specification

• Effective communication and interpersonal skills (Tasks and Oral).
• Good level of computer literacy including good knowledge of databases and record keeping in Microsoft Word and Excel.
• Clear, polite telephone manner.
• Ability to deal with sensitive issues often within hostile or emotional situations.
• High degree of organisation and an effective time manager.
• Ability to use own initiative and work under minimum supervision and determine own workload.
• Confidence and ability to follow practice protocol in an emergency.
• Able to work well as part of a team.
• Flexible approach to work.
• Evidence of problem solving and improving processes.
• Sensitive to the needs of service users, their families, and carers.
• Recognise own development needs and identify how these may be met.
• Confidence in ability to understand practice policy and protocols.
• Good communication skills both verbal and in writing.
• Understanding of databases, coding, and extraction of data for reporting purposes.
• Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines.
• Enthusiasm, drive, and the ability to cope in challenging situations.
• Demonstrable experience of using System One; ability to maintain the appointments system and make changes when appropriate.

Experience

• Experience of working with the public.
• Experience of working within a General Practice, NHS or Social Care.
• Understanding of different patients and carer groups and needs.
• Awareness of the importance of safeguarding and procedures.
• Be aware of confidentiality and data protection when handling sensitive information.
• Developing productive and effective relationships with all members of the healthcare team.
• High degree of organisation and an effective time manager.
• Completing audits.
• Data analysis and reporting.
• Patient/customer service-related training/previous role.
• Up-to-date knowledge of services and health resources in the local area.
• Knowledge of the GDPR and how this is applied in practice.
• Good working knowledge and experience of using System One.

Qualifications

• Evidence of a good general standard of education.
• NVQ Administration level 3 or equivalent level of experience.

Other

• Able to travel between sites when required.
• Full driving licence.
• The candidate must demonstrate an understanding of our values.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.