Administration Lead in Plymouth

Are you a Senior Administrator looking for a new role, or an established Team Leader who is looking for a new challenge? This could be the role for you. We are looking for an experienced Administration Lead to manage a team of administrators and prescription clerks for a busy department. We need someone positive, approachable, professional, and adaptable. Someone who will lead the team's development and be able to manage competing priorities. The role is demanding and interesting and will require someone who is flexible and able to work under pressure. Previous experience of working in a general practice administration setting would be advantageous but not essential.

The role is 25 hours per week and can be done over a 4 or 5 day week. There are 2 options of work pattern:

• 4 day week: Tuesday Day off
• 5 day week

Main duties of the job:

The Administration Lead provides operational and people leadership for the Administration and Prescription Team, ensuring the delivery of a safe, high-quality, efficient service to patients and clinicians across Beacon Medical Group and the PCN. The post holder will manage day-to-day service delivery, supervise and develop staff, monitor performance against KPIs, and ensure compliance with agreed policies, protocols, and timescales. The role requires a proactive, confident leader who can prioritise workload, resolve issues, and drive continuous improvement with minimal supervision. The Administration Lead acts as the main point of contact for all matters relating to the Administration and Prescription Team and plays a key role in service development, governance, and patient safety.

About us:

Beacon Medical Group Practice is a single practice, Primary Care Network (PCN), providing care to 43,000 patients across Plympton and the South Hams. We are a team of Partners, Salaried GPs, Paramedics, Clinical Pharmacists, Pharmacy Technicians, Practice and specialist Nurses, HCAs, Phlebotomists, First Contact Physios, Social Prescribers, Advanced Clinical Practitioners, Clinical Practitioners and Administrative support staff. Our mission is to give all our patients the right care, at the right time, in the right place. We are a forward-thinking partnership always looking for opportunities to improve services for our patients. We have a good reputation for delivering good healthcare, leading at scale and innovating primary care services. This is a really exciting time to be joining us as we diversify our teams, our partnership and services.

If you join our team, you will receive support, opportunities to grow in your role, training, and work with colleagues who care about you.

The Groups Values:

The candidate must demonstrate an understanding of our values.

Skills:

• Excellent communication and interpersonal skills with the ability to liaise with people at all times.
• Excellent time management and organisational skills.
• Ability to work as part of a team or independently.
• Able and willing to prioritise workload to respond to immediate and urgent requests.
• Attention to detail to be able to complete tasks accurately and efficiently.
• Positive attitude and not resistant to change.
• Developing staff's knowledge to enable them to fulfil their role and to allow progression.
• Can-do, forward thinker, demonstrating a range of innovation or improvements to the organisation.

Experience:

• Experience of leading or supervising staff.
• Strong administration and customer service background.
• Ability to manage performance, KPIs, and appraisals.
• Experience working in a busy, time-pressured environment.
• Excellent written and verbal communication skills.
• Strong organisational, prioritisation, and problem-solving skills.
• Knowledge of GDPR, data protection, and confidentiality requirements.
• Confident use of Microsoft Word, Excel, and Outlook.
• Experience in a healthcare or GP practice environment.
• Understanding of prescription processing systems and workflows.
• Experience with SystmOne or similar clinical systems.
• Experience supporting service change across multiple sites.

Qualifications:

• NVQ level 3 in administration or equivalent experience, or substantial experience in a similar role will be considered.
• Commitment to continual training as required.
• Medical terminology qualification.
• Level 3 in leadership or management.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience: £13.73 - £15.11– depending on experience.