At a Glance
- Tasks: Assist customers and resolve queries as the first point of contact.
- Company: Join a friendly and supportive team at Beacon.
- Benefits: Hybrid working, flexible hours, and a supportive culture.
- Other info: Multiple fixed-term contracts available for up to 6 months.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer-focused, organised, and comfortable with digital systems.
The predicted salary is between 22000 - 26000 € per year.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Do you enjoy helping people and making a real difference at the first point of contact? We are looking for Customer Service Assistants to join our friendly and supportive Customer Service team at Beacon.
You will be the first point of contact for our residents and customers. Working collaboratively with colleagues across Housing services, you will aim to resolve queries at the first opportunity, ensuring a consistent, high-quality service every time.
This role suits someone who is customer-focused, organised and comfortable working in a fast-paced environment. You will be confident using digital systems, able to handle a range of enquiries sensitively, and motivated to continuously improve the way services are delivered.
Based at our Swansea Head Office with hybrid working, we offer a range of working patterns, a supportive culture, and the chance to be part of an organisation committed to creating better places for people and the planet.
Multiple fixed term contracts available (up to 6 months).
Customer Service Assistant - Admin in Swansea employer: Beacon Cymru Group
At Beacon, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that empowers our Customer Service Assistants to make a meaningful impact in the community. Located in Swansea, our hybrid working model provides flexibility, while our commitment to employee growth ensures that you will have opportunities to develop your skills and advance your career in a fast-paced environment dedicated to delivering high-quality service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Admin in Swansea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Beacon and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various enquiries during the interview.
✨Tip Number 3
Show off your digital skills! Since the role involves using digital systems, be ready to discuss your experience with technology. Mention any relevant tools you've used and how they helped improve your efficiency.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Assistant - Admin in Swansea
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping others and your passion for customer service.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples of how you've resolved customer queries or improved service delivery in the past – we love seeing that!
Check Your Details:Before hitting that submit button, double-check all your information. Typos and errors can make a bad impression, so take a moment to ensure everything is accurate and polished. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website for the best experience. It’s straightforward and ensures your application gets to us quickly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Beacon Cymru Group
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss how you would handle common scenarios, like dealing with difficult customers or resolving complaints. This shows that you understand the role and are prepared to make a positive impact from day one.
✨Showcase Your Organisational Skills
Since the job requires being organised in a fast-paced environment, think of examples from your past experiences where you successfully managed multiple tasks. Share specific instances where your organisational skills led to improved service delivery or customer satisfaction.
✨Familiarise Yourself with Digital Systems
As the role involves using digital systems, it’s a good idea to mention any relevant software or tools you’ve used before. If you’re not familiar with their specific systems, express your willingness to learn quickly and adapt to new technologies.
✨Emphasise Your Teamwork Spirit
This position requires collaboration with colleagues across various services. Prepare to discuss how you’ve worked effectively in teams before, highlighting your ability to communicate and support others to achieve common goals. This will demonstrate that you’re a great fit for their supportive culture.
