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- Tasks: Act as the main contact for residents during essential improvement works.
- Company: Join a dedicated team focused on making a difference in the community.
- Benefits: Gain valuable experience in a people-focused role with career growth potential.
- Why this job: Help residents navigate important projects and improve their living environment.
- Qualifications: Strong interpersonal skills and a passion for helping others.
- Other info: Fast-paced environment where you can make a real impact.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking two Resident Liaison Officers to join our team and act as the main point of contact between residents, contractors, and Beacon during essential improvement works.
Working within our decarbonisation and fire safety programmes, you will play a crucial role in supporting tenants and leaseholders through projects such as solar panel installations as part of the Optimised Retrofit Programme (ORP), energy efficiency upgrades, and building safety remediation works.
You will be responsible for engaging with residents to explain the nature and timeline of works, managing concerns sensitively, and ensuring that all individuals feel informed, respected, and supported throughout the process. The role requires excellent interpersonal skills, empathy, and the ability to manage multiple priorities in a fast-paced, customer-focused environment.
It’s a people-focused role that’s perfect for someone who enjoys helping others, solving problems, and bringing a calm, positive approach to busy projects. You’ll be part of a dedicated team delivering essential works that make a real difference to our residents and the environment.
Resident Liaison Officer in Tonypandy employer: Beacon Cymru Group Ltd
Contact Detail:
Beacon Cymru Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Tonypandy
✨Tip Number 1
Network like a pro! Reach out to current or former Resident Liaison Officers on LinkedIn. Ask them about their experiences and any tips they might have for you. This can give you insider knowledge and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to resident engagement and conflict resolution. We recommend role-playing with a friend to get comfortable with your responses and show off those excellent interpersonal skills.
✨Tip Number 3
Show your passion for helping others! During interviews, share specific examples of how you've supported people in previous roles. This will highlight your empathy and problem-solving abilities, which are key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team and making a difference in residents' lives.
We think you need these skills to ace Resident Liaison Officer in Tonypandy
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand the role of a Resident Liaison Officer and how your experience aligns with what we're looking for.
Showcase Your Interpersonal Skills: This role is all about communication and empathy. When writing your application, highlight your interpersonal skills and any relevant experiences where you've successfully engaged with residents or managed concerns. We love to see real-life examples!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff – we want to know why you're the perfect fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensure it gets reviewed properly. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Beacon Cymru Group Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the decarbonisation and fire safety programmes mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Interpersonal Skills
Since this role is all about engaging with residents and managing their concerns, be prepared to share examples from your past experiences where you've successfully communicated or resolved issues. Highlight your empathy and ability to remain calm under pressure, as these traits are crucial for the position.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to resident interactions. Think about how you would handle a resident's complaint or explain a complex project timeline. Practising these scenarios can help you articulate your thought process and problem-solving skills during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the team and projects. Inquire about the specific challenges they face during improvement works or how they measure success in resident engagement. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
