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- Tasks: Assist customers with queries via phone, email, and in person.
- Company: Beacon, a forward-thinking organisation focused on delivering value.
- Benefits: Gain valuable experience in customer service and administration.
- Why this job: Be the first point of contact and make a difference for residents.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Join a dynamic team with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Beacon works in a systems thinking way. This means we design how we work to deliver maximum value (as defined by people we serve), we seek to remove waste and bureaucracy, and we use method and measures to study how the work works.
The customer service team are the first point of contact for lettings, tenancy management and general enquiries for our residents. This could be by phone, email, webchat, letter or in person.
Helping the residents, applicants and other customers who contact us, resolving as many queries at the first point of contact as possible, signing posting as appropriate or arranging for the right colleague to contact them.
Customer Services Assistant (Admin) in Swansea employer: Beacon Cymru Group Ltd
Contact Detail:
Beacon Cymru Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant (Admin) in Swansea
✨Tip Number 1
Make sure you know the company inside out! Research Beacon's values and how they operate. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Assistant, you'll be the first point of contact. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to handle any query.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows you're proactive!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're tech-savvy and comfortable with online processes, which is key for this role.
We think you need these skills to ace Customer Services Assistant (Admin) in Swansea
Some tips for your application 🫡
Read the Job Description Carefully: Before you start filling out the application, take a good look at the job description. We want to see that you understand what the role involves and how your skills fit in. Highlight any relevant experience that matches what we're looking for!
Be Clear and Concise: When you're writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make sure your answers are easy to read and understand – we’re all about effective communication!
Show Your Enthusiasm: Let us know why you’re excited about this role! We love seeing candidates who are genuinely interested in helping our residents and improving their experience. A little passion goes a long way in making your application stand out.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures everything is in one place. Plus, it helps us keep track of your application easily!
How to prepare for a job interview at Beacon Cymru Group Ltd
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in an admin role. Be ready to discuss how you would handle common queries and complaints, as well as your approach to resolving issues efficiently.
✨Familiarise Yourself with Systems Thinking
Since the company values systems thinking, do some research on this concept. Be prepared to explain how you can contribute to removing waste and bureaucracy in customer service processes.
✨Practice Your Communication Skills
As a Customer Services Assistant, you'll be the first point of contact. Practise clear and concise communication, both verbally and in writing. Consider role-playing common scenarios to build your confidence.
✨Show Enthusiasm for Helping Others
Demonstrate your passion for helping residents and customers. Share examples from your past experiences where you went above and beyond to assist someone, highlighting your commitment to excellent service.